PHANI KUMAR KATRAVULLAPALLI

Program Management

• Handled large Cloud Fusion implementation program for varied clients in MFG and Service domains
• Service Delivery Manager for Oracle Fusion AMS programs
• Managed relationship with customers to analyze technical needs, develop project management plans and estimate new enhancements for Oracle
• Client facing delivery Single Point of Contact (SPOC) for the customer and ensured accountability in the delivery model
• Conducted regular assessments on the domains of strategy, process, governance, people, and technology accompanied by recommendations for improvement in each area
• Responsible for project profitability and ensuring PAT, PBT & RPP are aligned to org goals and objectives
• Responsible for handling escalations across multiple business units within Oracle and marshaling resources as necessary to resolve problems
• Handled projects through different implementation models such as AIM, AGILE & STAGE GATE for both Fixed Price and T&M model projects
• Created process harmonization across FIN/SCM tracks like BR100’s, FBDI Templates, and Process Flows etc
• Streamlined pre-sales documentation across all tracks for Industry Specific Pre-Sales Templates, Estimation Templates, and Business Case Study Documents etc
• Experience in working with Smart sheet, Power BI & Google Sheets.

Projects Handled

• Oracle Cloud Development project for a Large Global Service Client. Project comprised of handling 100 + Extremely complex BIP, FRS & OTBI reports and handled report data to the tune of 1.2 Billion along with complex SOX compliance reports (Supplier Audit, BIP/OTBI Audit, ESS Jobs Audit etc.)
• Oracle Cloud AMS project for a Large Global Service Client. Cloud Reports AMS takeover from a different vendor for the reports spanning through the modules AP, AR, FA, CM, PO & GL
• Oracle Cloud Implementation for a Large Software Company based in US in modules FIN, SCM, Subscription along with 20 + reports and 30 + OCS integrations

People Management

• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Trained and developed module leaders and management staff for specific projects and ongoing operational needs.

Program Management

• Handled multiple large Oracle r12 and Fusion Implementation for global clients along with handling their rollouts
• Handling L2, L3 Incident Management, Problem Management for a Global Delivery Model Application Maintenance Support project across multiple geographies using multiple ERP applications
• Prioritizing the issues, defects, and enhancements to the relevant ORC Applications jointly with the Client Project Manager
• Created and managed project plans, timelines and budgets.
• Perform Impact Analysis for Minor and Major Enhancements & Root cause analysis
• Developing functional and technical designs for Minor Enhancements
• Creating the contract documents Statement of Work (SOW) and Master Service Agreement (MSA’s)
• Working with client to arrive at Incident SLA & KPI models
• Handling CMMi L5 audits in the organization
• Handling Project parameters and reporting to higher management on Operating Margins, Project Margins, Client Invoicing and Invoice Aging
• Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
• Creating Business Continuity Plans (BCP) for the client
• Evaluated customer needs and feedback to drive product and service improvements.

Projects Handled

• AMS project for a manufacturing client covering geographies Americas, EMEA & APAC with 7500 + ERP user base, multiple production support instances using ERP’s Oracle, IFS & SAP
• Support Project, handling L2, L3 Incident support along with minor enhancements for a manufacturing client in EMEA using Oracle Application’s ERP

Talent Management

• Lead Talent acquisition team and involved in multiple recruitment activities for both Offshore and Onshore (US, UK & Canada)
• Successfully conducted Off Campus Drives in MBA B Schools, CA Chapters, Engineering Colleges
• Co-ordinated with Internal training academy and involved in training material preparations and schedule trainings to the new recruits
• Assisted with writing job postings and job descriptions for boards.

People Management

• Implemented performance reviews and motivational strategies to elevate HR team results.
• Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
• Trained and guided team members to maintain high productivity and performance metrics.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Program Management

• Requirement study of the client’s business, understanding their business flow and the nature of the client’s work
• Making the Business Solution Mapping (BSM) Document according to the requirement study done and providing the best and effective ERP solution to the client’s
• Training to the users to the mapped ERP application
• Mapping the complete application with any data transfer required and testing the complete mapped application and getting the Customer Solution Acceptance from the client for the mapped application
• Identifying any functional gaps if any and preparing the required Software Requirement Specification (SRS) Documents and Program Specifications (PS) for any additional customization required
• Post Live implementation support
• Was also responsible to ensure quick implementation and invoicing the customer according to the payment milestones agreed and generating revenue to the company
• Ensuring the additional customizations is delivered with complete quality and in time
• Handing over the site to the support team with proper support handover
• Worked in product development activities.

Projects Handled

• Worked as an onsite team member for ERP implementation for a manufacturing client in Jeddah, Saudi Arabia
• Worked as an onsite team lead for ERP implementation for a insurance client in Riyadh, Saudi Arabia
• Worked as an offshore team lead for ERP implementation across multiple countries in MEA and AFRICA regions.

Primary Responsibilities

• Onsite System Study, Requirement Analysis, Preparation of Unit Test Plans, Coding & Debugging
• Development of D2K forms and reports for Production Planning and Control (PPC System is an integrated application catering to all Production and planning functions in the plant
• It is an Order Fulfillment system encompassing tracking of order from order entry till dispatch).

Primary Responsibilities

• Development of reports and forms for the project
• (Maintenance of the application was computerized using oracle and D2K
• The maintenance System is comprised of Masters (Equipment Instrument, Motor, Gear Box, Valve, stoppage, Pump, Reason, and Bearing, work schedule), Reports, and transaction (Machinery log entry, Cleaning day schedule, Authorization) screens).