Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Tech Skills
Timeline
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Phani Kumar Peddagopu

Phani Kumar Peddagopu

Hyderabad

Summary

Highly accomplished result-driven Delivery management professional with over 20 years of extensive experience in with history of driving global projects and optimizing operations, proven expertise in strategic planning and cross-functional team leadership, ensuring adaptability to changing business needs.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Sr. Global Manager

KUEHNE + NAGEL
02.2021 - Current
  • Identified additional opportunities to bring more revenue and resources to the project team. Played key role in extending the maintenance contract additional 5 years from initial 3 years contract.
  • Managing the global portfolio of Delivery, Development, Implementation and AMS of services in APAC and EMEA while overseeing a team of over 100+ experts
  • Established and maintained project management standards, processes and best practices
  • Rated as a Star Performer for three consecutive years
  • Strong communication and presentation skills while Managing, motivating, developing, and leading cross functional teams
  • Consistently follow defined processes for use of the RFP Knowledgebase (KB)
  • Managed the complete RFP process for a $4 million project, including proposal development, stakeholder communication, and on-time delivery, resulting in a successful contract award.
  • Stakeholder management, communication, quality management, KPIs, and important milestones have all been established
  • Responsible for SAP S4 HANA Implementation on cloud
  • Provided strategic direction, leadership, and project governance for a multimillion-dollar application project portfolio
  • Defined and rolled out client project delivery process, development/integration standards and strategy.
  • Resource planning, forecasting, optimization and shared resource model
  • Served as a point of escalation for delivery and customer issues as well as for service towers concerning client issues, opportunities, and contractual obligations
  • Worked with sales team in completing the proposals as part of pre-sales activity
  • Involved in identification and mitigation of service delivery issues, risks aimed at maintaining seamless operations and enhanced client satisfaction.
  • Interacted with teams and operations managers in rendering superior quality service to clients. Participate in monthly service review meetings with clients for ensuring effective closure of high and critical incidents and enhancing client satisfaction.
  • Cross- functional communication and collaboration across projects and teams
  • Streamlined project management methodologies and communication in the IT division, which increased efficiency by 90%.
  • Initiated Stakeholder management and proactive communication throughout the program life cycle, Improving customer satisfaction by 64%
  • Provide accurate and regular update on project status throughout its life cycle to stakeholders, and sponsors encompassing budget estimation, scheduling, and resource planning
  • Initiated formal/informal coaching and mentorship to team members and project managers
  • Optimized the governance capabilities by implementing innovative solutions to improve the project governance processes and status reporting
  • Coordinate all project inputs with several functional/technical directors, managers, project core teams, and project staff to formulate appropriate project tools, processes, and methodologies
  • Responsible for the P&L
  • Point of contact between team, higher level management and stakeholders ensuring efficient flow of communication
  • Support stakeholders in planning and monitoring projects by providing effective tools and methods.
  • Participate in pre-sales, demos, estimates, proposals, RFPs, SOWs, contracts management, and scoping.
  • Fostered a collaborative work environment through relationship-driven methods and effective conflict resolution
  • Used forecasting knowledge to direct quarterly and annual budgeting goals
  • Top personnel retention program, team training and mentoring, and recommending value-added services to clients to boost revenue
  • Collaborated with various support teams in ensuring compliance to project delivery schedules and other SLA parameters across assigned project phases.
  • Met budget targets through expense monitoring and cost control.
  • Analyzed data and developed reports to inform operational strategy and decision-making.
  • Ensured compliance to company standard procedure and implemented change management process leading to enhanced operational efficiency.
  • Managed sales pursuits review requirements, estimate cost, resources and high level execution plan. Apart from client projects worked on strategic initiatives like recruitment, training, process certification (CMMi) at service line/firm level.
  • Served as a point of contact for service towers on client difficulties, opportunities, and contractual duties as well as for customer/delivery issues.

Delivery Manager

NTT Data Business Solutions
08.2017 - 02.2021
  • Played key role in extending the contracts and winning new business
  • Worked on a shared model pool of resources ensuring the capacity of resource is not wasted
  • Worked with ABAP factory ensuring the resource experience is used across multiple projects thereby saving cost to company
  • Defined and rolled out client project delivery process, development/integration standards and strategy.
  • Responsible for Technical delivery and program management
  • Responsible for SAP S4 HANA Implementation
  • Managed AMS for INDIA
  • Worked on multiple SAP Integration projects
  • Worked with sales team in completing the proposals as part of pre-sales activity

SAP Architect/ Analyst

HAAS Automation Inc.
10.2011 - 08.2017

SAP Architect

DGN Technologies
11.2010 - 10.2011

SAP Sr. Programmer

North Star Technologies
03.2007 - 10.2010

SAP Architect

LGS
02.2006 - 01.2007

Sr. S/W Engineer

Satyam Computer Services Pvt. Ltd.
02.2004 - 02.2006

Education

MCA - Computer And Information Systems

Osmania University
Hyderabad
08-2001

Skills

  • SAP ECC & S/4 HANA E2E Implementation & Consulting
  • Strategic Thinking, Planning & Execution
  • IT Project & Program Management
  • People & Performance Management
  • Leadership & Teamwork
  • Scrum & Agile Methodologies
  • RFP, Pre-Sales, SLA Compliance
  • Onsite-Offsite Model
  • Client Engagement & Global Collaboration
  • Business Process Analysis
  • SAP Implementation, Upgrade, Maintenance Projects
  • Escalation Management

Accomplishments

  • A Delivery professional, including Initiation, Requirement gathering, Planning, Quality & KPI, Risk management, Communication between project stakeholders, Execution Control and Delivery for multiple projects.
  • Good knowledge on S/4 HANA and its architecture
  • An problem-solving SAP Solution Implementation
    Expert, with proven track record of leading SDLC on SAP with profound experience in implementation of modules of SAP, SAP Fiori, SAP Cloud Platform and RPA
  • A PMP trained Project Delivery Management professional, including Initiation, Requirement Finalization, Project Scoping, Planning
    (Estimation, Scheduling & Milestones), Quality & KPI, Risk management, Communication between project stakeholders, Execution Control and Delivery.
  • Proficient in designing and executing RFP, SLA, SOW
    Contracts

Certification

  • PMP | ITIL | SAP RPA | SAP BTP Foundational
  • Certified Scrum Master
  • Certified Scrum PO

Tech Skills

Software / Products: SAP, ERP, TMS, SCM
Development Tools : ABAP, JAVA/JSP, : AWS, DevOps
Agile: Scrum, Kanban boards
Middleware: Dell Boomi, Access, Altova
General Tools: Service-now, JIRA, Microsoft Office

Timeline

Sr. Global Manager

KUEHNE + NAGEL
02.2021 - Current

Delivery Manager

NTT Data Business Solutions
08.2017 - 02.2021

SAP Architect/ Analyst

HAAS Automation Inc.
10.2011 - 08.2017

SAP Architect

DGN Technologies
11.2010 - 10.2011

SAP Sr. Programmer

North Star Technologies
03.2007 - 10.2010

SAP Architect

LGS
02.2006 - 01.2007

Sr. S/W Engineer

Satyam Computer Services Pvt. Ltd.
02.2004 - 02.2006

MCA - Computer And Information Systems

Osmania University

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Phani Kumar Peddagopu