Phani Kumar Peddagopu

Sr. Global Manager

KUEHNE + NAGEL

02.2021 - Current

Identified additional opportunities to bring more revenue and resources to the project team. Played key role in extending the maintenance contract additional 5 years from initial 3 years contract.
Managing the global portfolio of Delivery, Development, Implementation and AMS of services in APAC and EMEA while overseeing a team of over 100+ experts
Established and maintained project management standards, processes and best practices
Rated as a Star Performer for three consecutive years
Strong communication and presentation skills while Managing, motivating, developing, and leading cross functional teams
Consistently follow defined processes for use of the RFP Knowledgebase (KB)
Managed the complete RFP process for a $4 million project, including proposal development, stakeholder communication, and on-time delivery, resulting in a successful contract award.
Stakeholder management, communication, quality management, KPIs, and important milestones have all been established
Responsible for SAP S4 HANA Implementation on cloud
Provided strategic direction, leadership, and project governance for a multimillion-dollar application project portfolio
Defined and rolled out client project delivery process, development/integration standards and strategy.
Resource planning, forecasting, optimization and shared resource model
Served as a point of escalation for delivery and customer issues as well as for service towers concerning client issues, opportunities, and contractual obligations
Worked with sales team in completing the proposals as part of pre-sales activity
Involved in identification and mitigation of service delivery issues, risks aimed at maintaining seamless operations and enhanced client satisfaction.
Interacted with teams and operations managers in rendering superior quality service to clients. Participate in monthly service review meetings with clients for ensuring effective closure of high and critical incidents and enhancing client satisfaction.
Cross- functional communication and collaboration across projects and teams
Streamlined project management methodologies and communication in the IT division, which increased efficiency by 90%.
Initiated Stakeholder management and proactive communication throughout the program life cycle, Improving customer satisfaction by 64%
Provide accurate and regular update on project status throughout its life cycle to stakeholders, and sponsors encompassing budget estimation, scheduling, and resource planning
Initiated formal/informal coaching and mentorship to team members and project managers
Optimized the governance capabilities by implementing innovative solutions to improve the project governance processes and status reporting
Coordinate all project inputs with several functional/technical directors, managers, project core teams, and project staff to formulate appropriate project tools, processes, and methodologies
Responsible for the P&L
Point of contact between team, higher level management and stakeholders ensuring efficient flow of communication
Support stakeholders in planning and monitoring projects by providing effective tools and methods.
Participate in pre-sales, demos, estimates, proposals, RFPs, SOWs, contracts management, and scoping.
Fostered a collaborative work environment through relationship-driven methods and effective conflict resolution
Used forecasting knowledge to direct quarterly and annual budgeting goals
Top personnel retention program, team training and mentoring, and recommending value-added services to clients to boost revenue
Collaborated with various support teams in ensuring compliance to project delivery schedules and other SLA parameters across assigned project phases.
Met budget targets through expense monitoring and cost control.
Analyzed data and developed reports to inform operational strategy and decision-making.
Ensured compliance to company standard procedure and implemented change management process leading to enhanced operational efficiency.
Managed sales pursuits review requirements, estimate cost, resources and high level execution plan. Apart from client projects worked on strategic initiatives like recruitment, training, process certification (CMMi) at service line/firm level.
Served as a point of contact for service towers on client difficulties, opportunities, and contractual duties as well as for customer/delivery issues.

Delivery Manager

NTT Data Business Solutions

08.2017 - 02.2021

Played key role in extending the contracts and winning new business
Worked on a shared model pool of resources ensuring the capacity of resource is not wasted
Worked with ABAP factory ensuring the resource experience is used across multiple projects thereby saving cost to company
Defined and rolled out client project delivery process, development/integration standards and strategy.
Responsible for Technical delivery and program management
Responsible for SAP S4 HANA Implementation
Managed AMS for INDIA
Worked on multiple SAP Integration projects
Worked with sales team in completing the proposals as part of pre-sales activity

SAP Architect/ Analyst

HAAS Automation Inc.

10.2011 - 08.2017

SAP Architect

DGN Technologies

11.2010 - 10.2011

SAP Sr. Programmer

North Star Technologies

03.2007 - 10.2010

SAP Architect

LGS

02.2006 - 01.2007

Sr. S/W Engineer

Satyam Computer Services Pvt. Ltd.

02.2004 - 02.2006

Summary

Overview

Work History

Sr. Global Manager

Delivery Manager

SAP Architect/ Analyst

SAP Architect

SAP Sr. Programmer

SAP Architect

Sr. S/W Engineer

Education

MCA - Computer And Information Systems

Skills

Accomplishments

Certification

Tech Skills

Timeline

Sr. Global Manager

Delivery Manager

SAP Architect/ Analyst

SAP Architect

SAP Sr. Programmer

SAP Architect

Sr. S/W Engineer

MCA - Computer And Information Systems

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