Phani Kumar R
Manager
Bangalore
Summary
Focused individual with 14 years of progressive experience in Project Management, Service Delivery, Service Improvement, Client Relationship Management, IT Service Operations, Quality, Reporting, Service management. A self-motivated, dependable, adaptable, flexible, with strong written & verbal communications skills and the ability to balance multiple priorities. Displays a “can do” work in a fast paced, challenging, energetic environment. Strong expertise in Application & Infrastructure Support, Delivery, and service Improvement.
Overview
14
14
years of professional experience
2
2
Certifications
Work History
Operations Manager
LSEG (TCS Payroll)
Bangalore
05.2022 - Current
- Responsible in managing global team of 33 people of Network engineers includes roster and performance management
- Responsible for Major Incidents Management and timely communication to senior management and stake holders with updates
- Handled new ODC set-up in Bangalore as per customer requirement for over 13+ teams and 250 employees
- Driving hiring for all 13+ FLS teams with recruitment team and successfully hired 200+ resources to ensure stability of service
- SPOC for local issues for 10 teams includes company transport, Food etc discuss with admin weekly based
- Manage Application support teams supporting 40+ critical applications
- Weekend on -call manager, Review weekend notable changes and supporting 10 FLS teams service issues in weekends
- Prepare and send out Premarket leadership report
- Critical Projects handled as project lead, end to end for customer for devices/applications which are about to EOL
Associate Manager
Refinitiv (currently LSEG)
Bangalore
09.2019 - 05.2022
- Responsible in managing global team of 29 people of Network engineers
- Responsible for day-to-day operations of team which manages more than 5000 CPE Network devices globally across customer locations
- Responsible for Major Incidents Management and timely communication to senior management and stake holders with updates
- Managing team assets and documents aligned to ISO standard and was part of ISO audit
- Conducting Quarterly and yearly connects with engineers to discuss on their performances and improvement areas
- Creating year end goals for team
- Additional project lead for software distribution project
- Service reviews and vendor management
- Led team meetings regularly to discuss progress updates, identify challenges or roadblocks, and provide guidance towards successful project completion
Operations Specialist
Dimension Data (currently Called As NTT Data)
Bangalore
12.2016 - 09.2019
- Managing user escalations for more than 100customers.
- Overseeing all Incidents and user service requests for timely completion
- Managing Incidents includes, Major incident with priority of “Critical” or “High”, Initiating MIM process
- Experience in Change and Problem management managing emergency CRs and doing RCA reports for high severity incidents
Operation Center Engineer
Ingersoll Rand
Bangalore
03.2014 - 12.2016
- Providing Network Support (DATA CENTER) for IR network in over 85 countries around Globe maintenance of about 2000 Networking Devices 24/7
- Work closely with Cisco TAC team to work towards resolution is critical activity
- Monitoring network bandwidth traffic and utilization of services notifying and engaging FST, next high level support team
- Coordinate vendor services and scheduled failover testing of equipment, negotiated service-level agreements (SLAs).
- Participate in bridge calls
- Preparations of Daily and Monthly Reports related to networking
Network engineer
Netsol-IBM
02.2012 - 02.2014
- Providing Network Support for about 65 Customers and maintenance of about 2000 Networking Devices 24/7
- Continuous Monitoring of Network Links and Devices with the help of Snapping and IBM Tivoli Network Monitoring Tools
- As a result quick analysis and troubleshooting of incidents is ensured customer satisfaction
- Preparations of Daily and Monthly Reports related to pending incidents, change requests and various others network parameters as per the customer requirements.
Network engineer
United Telecom’s Ltd
05.2010 - 01.2012
- Network connectivity for data transfer
- Antivirus updates & OS installation
- Voice (IP Telephony) & Video Conferencing
- Connectivity for Internet
- Team lead for a members of 5.
Education
Bachelor Of Technology - Electronics Technology
Sjcit Institute of Technology, VTU
Bangalore Skills
Project ManagementService DeliveryPeople ManagementDatacentre managementService cloud/Service now Tool knowledgeVendor managementProcess Analysis and Consulting
Project development and life cycle
Risk management
Work flow planning
Project development and life cycle
Customer relations specialist
Staff Management
Project Management
Vendor sourcing
Performance Evaluations
Operations management
Project planning and development
Certification
ITIL
Timeline
Operations Manager
LSEG (TCS Payroll)
05.2022 - Current
Associate Manager
Refinitiv (currently LSEG)
09.2019 - 05.2022
Operations Specialist
Dimension Data (currently Called As NTT Data)
12.2016 - 09.2019
Operation Center Engineer
Ingersoll Rand
03.2014 - 12.2016
Network engineer
Netsol-IBM
02.2012 - 02.2014
Network engineer
United Telecom’s Ltd
05.2010 - 01.2012
Bachelor Of Technology - Electronics Technology
Sjcit Institute of Technology, VTU