Phani Kumar R
Manager
Bangalore
Summary
Focused individual with 14 years of progressive experience in Project Management, Service Delivery, Service Improvement, Client Relationship Management, IT Service Operations, Quality, Reporting, Service management. A self-motivated, dependable, adaptable, flexible, with strong written & verbal communications skills and the ability to balance multiple priorities. Displays a “can do” work in a fast paced, challenging, energetic environment. Strong expertise in Application & Infrastructure Support, Delivery, and service Improvement.
Overview
14
14
years of professional experience
2
2
Certifications
Work History
Operations Manager
LSEG (TCS Payroll)
Bangalore
05.2022 - Current
- Responsible in managing global team of 33 people of Network engineers includes roster and performance management
- Responsible for Major Incidents Management and timely communication to senior management and stake holders with updates
- Handled new ODC set-up in Bangalore as per customer requirement for over 13+ teams and 250 employees
- Driving hiring for all 13+ FLS teams with recruitment team and successfully hired 200+ resources to ensure stability of service
- SPOC for local issues for 10 teams includes company transport, Food etc discuss with admin weekly based
- Manage Application support teams supporting 40+ critical applications
- Weekend on -call manager, Review weekend notable changes and supporting 10 FLS teams service issues in weekends
- Prepare and send out Premarket leadership report
- Critical Projects handled as project lead, end to end for customer for devices/applications which are about to EOL
Associate Manager
Refinitiv (currently LSEG)
Bangalore
09.2019 - 05.2022
- Responsible in managing global team of 29 people of Network engineers
- Responsible for day-to-day operations of team which manages more than 5000 CPE Network devices globally across customer locations
- Responsible for Major Incidents Management and timely communication to senior management and stake holders with updates
- Managing team assets and documents aligned to ISO standard and was part of ISO audit
- Conducting Quarterly and yearly connects with engineers to discuss on their performances and improvement areas
- Creating year end goals for team
- Additional project lead for software distribution project
- Service reviews and vendor management
- Led team meetings regularly to discuss progress updates, identify challenges or roadblocks, and provide guidance towards successful project completion
Operations Specialist
Dimension Data (currently Called As NTT Data)
Bangalore
12.2016 - 09.2019
- Managing user escalations for more than 100customers.
- Overseeing all Incidents and user service requests for timely completion
- Managing Incidents includes, Major incident with priority of “Critical” or “High”, Initiating MIM process
- Experience in Change and Problem management managing emergency CRs and doing RCA reports for high severity incidents
Operation Center Engineer
Ingersoll Rand
Bangalore
03.2014 - 12.2016
- Providing Network Support (DATA CENTER) for IR network in over 85 countries around Globe maintenance of about 2000 Networking Devices 24/7
- Work closely with Cisco TAC team to work towards resolution is critical activity
- Monitoring network bandwidth traffic and utilization of services notifying and engaging FST, next high level support team
- Coordinate vendor services and scheduled failover testing of equipment, negotiated service-level agreements (SLAs).
- Participate in bridge calls
- Preparations of Daily and Monthly Reports related to networking
Network engineer
Netsol-IBM
02.2012 - 02.2014
- Providing Network Support for about 65 Customers and maintenance of about 2000 Networking Devices 24/7
- Continuous Monitoring of Network Links and Devices with the help of Snapping and IBM Tivoli Network Monitoring Tools
- As a result quick analysis and troubleshooting of incidents is ensured customer satisfaction
- Preparations of Daily and Monthly Reports related to pending incidents, change requests and various others network parameters as per the customer requirements.
Network engineer
United Telecom’s Ltd
05.2010 - 01.2012
- Network connectivity for data transfer
- Antivirus updates & OS installation
- Voice (IP Telephony) & Video Conferencing
- Connectivity for Internet
- Team lead for a members of 5.
Education
Bachelor Of Technology - Electronics Technology
Sjcit Institute of Technology, VTU
Bangalore Skills
undefined
Certification
ITIL
Timeline
Operations Manager
LSEG (TCS Payroll)
05.2022 - Current
Associate Manager
Refinitiv (currently LSEG)
09.2019 - 05.2022
Operations Specialist
Dimension Data (currently Called As NTT Data)
12.2016 - 09.2019
Operation Center Engineer
Ingersoll Rand
03.2014 - 12.2016
Network engineer
Netsol-IBM
02.2012 - 02.2014
Network engineer
United Telecom’s Ltd
05.2010 - 01.2012
Bachelor Of Technology - Electronics Technology
Sjcit Institute of Technology, VTU
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