Phani Kumar Patnaik Behara

- Order Processing & Logistics: I manage the entire order-to-dispatch cycle, which includes verifying customer orders, coordinating production and dispatch schedules with origin plants, confirming orders based on material availability, and monitoring shipments. This also involves handling logistics and documentation issues, tracking shipments, and finalizing Letters of Credit for imports and trading.

- Customer Relationship Management (CRM): Working with Salesforce CRM for processing orders, requests, and complaints. Key activities include creating and coordinating customer orders, managing and closing complaints, updating customer call and visit records, and maintaining quarterly, half-yearly, and annual price lists, sending the commercial offers to the customers.

- Customer Handling: I serve as the primary point of contact for customer requests, complaints, and queries. I proactively update customers on shipment status, discuss upcoming orders, follow up on Purchase Orders, and provide prompt support throughout the purchasing process. I focus on improving efficiency by monitoring Complaint Turnaround Times (TATs), conducting Root Cause Analyses (RCAs), and archiving the company and individual performance and KPI's.

- Collaborative Teamwork & Stakeholder Management: I collaborate closely with internal teams (Logistics, Sales and global accounts team) and external global plants to ensure smooth order processing, dispatch, and payment collection. This includes closely coordinating with global key accounts and demand/planning teams.

- Supply Chain Activities: Involved in planning for raw material procurement, identifying suppliers, negotiating contracts, and ensuring timely delivery. Key supply chain functions include demand and supply planning, effective inventory and warehousing management, and optimizing transportation management to reduce costs and delivery times with supply chain optimization.

- Sales & Logistics operations: Ensuring the timely quotes for the air and sea cargo for the exports and imports, closely working with the freight forwarders, liners and NVOCC'S for the FCL/LCL consignments with CIF/FOB/CPT/DDP/FCA terms. Actively coordinating the domestic and international sales with the end to end supply monitoring for the material to the B2B customers. Processing the purchase request and generating the purchase orders with necessary approvals.

• Dry Bulk export vessels handling as streamer agent operations Sr. Executive declines Pvt.Ltd_Visakhapatnam
• Attending the cargo owners, principles calls, and chat support for vessel & cargo updates. Sending the berthing prospects for the existing vessels in port. Sending PDA's for the vessel's inquiries to head office and upon confirmation processing the further developments.
• Ensuring on-time payment for the overall port-related charges, customs dues, and processing the docs to the income tax for the exports. Timely sending the berthing prospects to the principals & concern parties for the vessel-safe berthing.
• Ensure accurate and timely response to all email requests from master's and prepare commercial documents. Filing the manifest in customs for the vessel and voyage before arrives at the port.
• Preparing the vessel's necessary documents for the resp. Voyage, with respective cargo and port bills and submission in port with traffic manager's permission for moment confirmation for the berth allotment of the vessels.
• Manage port funding process for vessel's port stay. Assist with the scheduling of husbandry deliveries to vessels or with service providers. Attending the boarding with concern dept and further processing the clearances for the vessel in port, customs, I.Tax dept., and other stakeholders.
• Attending for vessel sailing upon ops completion and finalizing the Statement of facts with all concerned parties included with the master. After sailing, further processing the docs to I.T for tax-paid receipts and closing the manifest in customs with enabling the sailing reports approval in customs.

• Handling Dry Bulk/Liquid Bulk/Break Bulk/Vessel handling as a steamer agent - Ops. executive in J.M. Baxi & Co. - Visakhapatnam
• Online Vessel and Voyage registration process in PCS (Port Community System) and POS (Port Operational System): Vital to feed confirmation of vessel berthing by attending Port meetings for vessel status updating and taking berthing confirmation from respective govt. authorities.
• Timely attending to berthing and sailing as per the vessel arrival/departure schedules &Working with Customs, Port, Immigration, and other statutory bodies. Attending for the boarding upon vessel's berth along with the customs officials, immigration, and health officers to complete the boarding process and crew embarkation/disembarkation (if any) and arranging all necessary documents formalities to govt. officials and vessel crew members.
• Prepare/execute required governmental and agency documents for appropriate approvals and submission to marine vessel files. Communicate daily with principals/customers, marine vessel's Master, Port Authority, and appropriate government authorities.
• Checking the loading reports with the vessel cargo exports through ullage reports and materializing the refunds by coordinating with respective govt. authorities. and other necessary works.