PHANI MAHENDRA CHARY JANA
GUNTUR
Summary
Dynamic Hospitality Specialist dedicated to making guests feel welcome and appreciated. Exceptional people skills and outgoing personality. Customer-focused professional offering strong background in hospitality. Stays on top of fast-paced work by diligently completing assignments and looks for opportunities to help others. Keeps strict compliance with health and safety requirements. Service-oriented Hospitality Worker known for high productivity and efficient task completion. Specialize in customer service, conflict resolution, and time management. Excel in communication, adaptability, and teamwork to enhance guest experiences and support operational goals.
Overview
11
11
years of professional experience
Work History
Freelancer
SELF EMPLOYED
GUNTUR
05.2024 - Current
- Identified needs of customers promptly and efficiently.
- Worked closely with human resources to support employee management and organizational planning.
- Maintained positive working relationship with fellow staff and management.
- Assessed company operations for compliance with safety standards.
- Collaborated with team members to develop creative ideas for upcoming projects.
Customer Service Supervisor
HOTEL GARUDA
GUNTUR
06.2022 - 03.2024
- Identified areas of improvement in the customer service process and developed strategies to address them.
- Trained new customer service representatives on company policies and procedures.
- Collaborated closely with upper management on projects involving new initiatives or improvements within the department.
- Conducted regular team meetings with customer service staff to discuss issues or changes in policies and procedures.
- Analyzed feedback from customers to identify trends in order to improve the overall quality of services provided by the department.
- Communicated regularly with other departments regarding any changes in policy or procedure that may affect customers.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
Transport Supervisor
VENKATA RAMANA TRAVELS
VIJAYAWADA
02.2018 - 09.2021
- Monitored fleet performance to ensure compliance with safety regulations and company policies.
- Maintained accurate records of deliveries, fuel consumption, vehicle maintenance, driver logs, and other related documents.
- Managed inventory of spare parts and supplies required for maintaining a functioning fleet of vehicles.
- Enforced disciplinary action when needed against drivers who violated safety rules or exhibited inappropriate behavior.
- Conducted investigations into any accidents or incidents involving vehicles under my supervision.
- Provided regular feedback to team members on their performance in order to meet operational standards.
Cashier
RELIANCE RETAIL
GUNTUR
10.2016 - 12.2017
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Performed other duties as assigned by management.
- Issued receipts, refunds, credits or change due to customers.
- Conducted price checks for special orders or discounts as requested by customers.
- Answered customer inquiries regarding store policies and procedures.
- Balanced daily transactions on a computerized point-of-sale system.
Supervisor of Operations
KARVY DATA MANAGEMENT SERVICES
VIJAYAWADA
03.2014 - 07.2016
- Provided training and guidance to team members on operational procedures and best practices.
- Ensured compliance with all applicable laws, regulations and standards.
- Conducted regular reviews with team members to assess their performance and provide feedback as needed.
- Implemented cost saving initiatives that reduced overhead expenses by 15%.
- Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings.
- Developed and implemented policies and procedures for efficient workflow.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
Education
High School Diploma -
AP OPEN SCHOOL SOCIETY
GUNTUR12-2012
Skills
- Client communication
- Time management
- Attention to detail
- Industry knowledge
- Client management
- Task prioritization
- Customer support
- Portfolio management
- Translation services
Languages
Telugu
First Language
English
Intermediate (B1)
B1
Hindi
Elementary (A2)
A2
Timeline
Freelancer
SELF EMPLOYED
05.2024 - Current
Customer Service Supervisor
HOTEL GARUDA
06.2022 - 03.2024
Transport Supervisor
VENKATA RAMANA TRAVELS
02.2018 - 09.2021
Cashier
RELIANCE RETAIL
10.2016 - 12.2017
Supervisor of Operations
KARVY DATA MANAGEMENT SERVICES
03.2014 - 07.2016
High School Diploma -
AP OPEN SCHOOL SOCIETY
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