Phani Ram Anusuri
Bangalore
Summary
Dynamic Risk Analyst with 6 years at [24].7ai, excelling in risk assessment and operational risk management. Expert in training material development, I implemented innovative solutions that enhanced customer satisfaction and reduced support tickets. Passionate about leveraging data insights to drive performance improvements and foster team collaboration.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Risk Analyst
[24].7ai
Bangalore
08.2017 - Current
- Act as Risk Analyst, maintaining alignment with process guidelines via continuous monitoring.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Analyzed portfolio performance and recommended ways to reduce overall risk levels.
- Designed programs and protocols to control company loss and minimize adverse financial impact.
- Delivered senior-level contributions in digital interaction strategies spanning a tenure of 6 years with [24]7.ai.
- Worked across multiple processes and positions.
- Implemented first support procedure for leading US music organization.
- Managed technical troubleshooting and resolved billing queries for the Music application over a period of 1 year and 7 months.
- Supported technical operations for a key telecom provider in Australia.
- Acted as real-time Subject Matter Expert for multiple teams.
- Provided clarity and support to trainees during onboarding process.
- Analyzed performance metrics to refine service goals for improved efficiency.
Technical Support Executive
Hinduja Global Solutions
Bangalore
02.2016 - 05.2017
- 1 Year 5 months of experience, (L2)
- I worked with the escalation team here and used to take follow up on the unresolved cases on call and get them fixed with the on-field executives or back-office team
- Collaborated with cross-functional teams to identify and address recurring technical issues, leading to the development and implementation of proactive measures, effectively reducing the number of support tickets
- Conducted regular audits of inbound calls to identify issues and difficulties, providing necessary training sessions for new experts
Education
B.Com - Computers
Sri Srinivasa Degree college
Vijayawada01.2023
B.Tech - ECE
JNTUK Usha Rama College of Engineering And Technology
01.2014
Board of Intermediate Education -
Sri Chaitanya College
01.2010
SSC -
Bhashayam Public School
01.2008
Skills
- Quality Control Guidelines
- Training Material Development
- Technical Question Resolution
- Performance Tracking and Evaluations
- Data Insights with Excel
- Regulatory Compliance Analysis
- Attention to Detail
- Root Cause Support
- Help Desk Support
- Issue and Resolution Tracking
- Risk Assessment
- Risk Modeling
- SQL queries
- Desktop & Email Assessment
- Credit analysis
- Operational risk
- Risk reporting
Certification
- Google Fundamental Digital Marketing, Google, 05/01/21 to 07/31/21
- Compliance and Risk Management, Udemy
- Quality Management for Operational Excellence from LinkedIn learning
- Six Sigma Yellow Belt, Udemy
Accomplishments
- Resolved product issue through consumer testing.
- Achieved Multiple Awards and certificates from the SiriusXM CEO James E Mayer for maintaining low AHT and highest NPS when visited Bangalore.
Disclaimer
I hereby declare that all the details furnished here are true to the best of my knowledge.
Timeline
Risk Analyst
[24].7ai
08.2017 - Current
Technical Support Executive
Hinduja Global Solutions
02.2016 - 05.2017
B.Com - Computers
Sri Srinivasa Degree college
B.Tech - ECE
JNTUK Usha Rama College of Engineering And Technology
Board of Intermediate Education -
Sri Chaitanya College
SSC -
Bhashayam Public School
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