Philem Inungnganbi Chanu
Imphal
Summary
To secure a challenging position in the hospitality sector within a reputed organization, leveraging my extensive knowledge and demonstrated skills to contribute to its success.
Possesses a warm and approachable personality complemented by exceptional interpersonal skills. Highly energetic and dedicated, with a meticulous approach to work. Proven ability to excel both independently and collaboratively in team environments.
Overview
6
6
years of professional experience
Work History
G.R.E
Bellagio Gurgaon
Gurgaon
09.2024 - Current
- Guest Reception: Warmly welcome and greet guests upon arrival
- Reservation Management: Handle bookings and special requests efficiently
- Customer Service: Address inquiries and concerns with prompt and courteous responses
- Staff Coordination: Liaise with kitchen and service staff to meet guest needs
- Feedback Collection: Actively seek and relay guest feedback for improvements
- Issue Resolution: Effectively resolve guest complaints and issues
- Promotional Activities: Inform guests about promotions and menu offerings
- Record Keeping: Maintain accurate records of guest interactions and preferences
- Event Coordination: Assist in organizing and coordinating special events
- Guest Relations Strategy: Develop strategies to enhance guest loyalty and satisfaction
- Key Result Areas (KRA): Guest Satisfaction: Achieve high guest satisfaction scores
- Reservation Efficiency: Maintain an efficient reservation system with minimal wait times
- Feedback Implementation: Integrate guest feedback into operational improvements
- Complaint Resolution Time: Maintain quick resolution times for guest complaints
- Customer Return Rate: Increase the percentage of returning customers
- Event Success Rate: Ensure successful execution of events and high guest satisfaction
Receptionist
Molecule IFC
Gurgaon
12.2023 - 08.2024
- Efficiently managed front desk operations, addressing inquiries, scheduling appointments, and overseeing administrative tasks
- Provided exemplary customer service, ensuring a welcoming atmosphere for all guests
- Facilitated smooth communication between departments, enhancing overall organizational workflow
- Greeted and assisted visitors professionally, managed incoming calls, and promptly responded to emails
- Organized the reception area, ensuring a clean and inviting environment
- Undertook administrative tasks including data entry and managing office supplies accurately
- Maintained confidentiality of sensitive information while delivering essential information about the organization’s services
Teacher
St. Stephen English School
04.2019 - 07.2023
- Designed and delivered curriculum-aligned lessons, fostering an inclusive and supportive learning environment
- Assessed student performance through various methods, providing constructive feedback to enhance academic progress
- Collaborated effectively with colleagues and parents to support student development
- Engaged in continuous professional development to remain current with best educational practices
- Managed classroom behaviour, ensuring a safe and respectful atmosphere conducive to learning
- Kept thorough records of student attendance and academic performance, maintaining clear communication with all stakeholders
Education
Bachelor of Science - Zoology (Honours)
Manipur University
01.2022
Higher Secondary Certificate -
Council of Higher Secondary Education, Manipur (COHSEM)
01.2019
High School Leaving Certificate (HSLC) -
01.2017
Skills
- Record preparation
- Log updates
- Administrative leadership
- Concierge support
- Maintenance coordination
- Guest relations
- Brand representation
- Exceptional communication
- Guest satisfaction focus
- Customer relations
- Reservation management
Disclaimer
I hereby declare that the information provided in this resume is accurate and true to the best of my knowledge. I understand that any false statements or omissions may disqualify me from employment consideration. I authorize any listed references or former employers to provide information regarding my qualifications and character. I am fully prepared to undergo any necessary background checks or screenings. I am confident in my abilities and look forward to the opportunity to contribute positively to your esteemed organization.
Languages
Proficient in reading, writing, and speaking, Proficient in reading, writing, and speaking, Proficient in reading, writing, and speaking
Hobbies and Interests
- Engaging with diverse individuals
- Dance and performing arts
- Environmental sustainability and related issues
Personal Information
- Age: 23
- Blood Group: A+
- Date of Birth: 03/31/01
- Gender: Female
- Nationality: Indian
- Marital Status: Unmarried
Timeline
G.R.E
Bellagio Gurgaon
09.2024 - Current
Receptionist
Molecule IFC
12.2023 - 08.2024
Teacher
St. Stephen English School
04.2019 - 07.2023
Bachelor of Science - Zoology (Honours)
Manipur University
Higher Secondary Certificate -
Council of Higher Secondary Education, Manipur (COHSEM)
High School Leaving Certificate (HSLC) -
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