Philip Duncan Dennis
Bangalore
Summary
Detail-oriented QA Testing and UAT Management Professional with expertise in optimizing quality assurance processes. Developed test plans and coordinated user acceptance testing to align with stakeholder requirements, facilitating seamless project transitions. Designed automated testing frameworks that streamlined testing procedures and enhanced software reliability.
Overview
14
14
years of professional experience
Work History
Manager (Associate) QA Tester
Deutsche bank
08.2022 - Current
- Led the development and execution of comprehensive test plans, enhancing the quality assurance process across multiple projects.
- Implemented automated testing frameworks, significantly reducing testing time and increasing test coverage in critical applications.
- Collaborated with cross-functional teams to identify and resolve defects, enhancing software reliability and user satisfaction.
- Analyze defect trends and reporting metrics to drive continuous improvement initiatives, enhancing overall testing efficiency and effectiveness.
- Collaborate with QA Engineers to develop effective strategies and test plans
- Execute test cases (manual or automated) and analyze results
- Evaluate product code according to specifications
- Create logs to document testing phases and defects
- Report bugs and errors to development teams
- Assisted in troubleshooting software issues by analyzing error logs and collaborating with development teams.
- Conduct post-release/ post-implementation testing
- Work with cross-functional teams to ensure quality throughout the software development lifecycle
- Coordinated user acceptance testing (UAT), ensuring stakeholder requirements were met and supporting seamless project transitions.
- Maintained documentation for testing procedures and best practices, streamlining QA process and strengthening knowledge base.
- Monitored staff performance and addressed issues.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Provided leadership during times of organizational change or crisis situations.
- Implemented process improvements, resulting an increase in operational efficiency.
Senior Analyst (Manager 2)
Common wealth bank of Australia
07.2020 - 08.2022
- Establishes strategic goals by gathering pertinent business, financial, service, and operations information
- Defines objectives, identifies and evaluates trends and options, chooses a course of action, and evaluates outcomes
- Achieved department objectives through staff management and strategic planning of departmental activities
- Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results
- Developed and enforced systems, policies, procedures, and productivity standards to streamline operations
- Maintains quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, and recommending system improvements
- Provided guidance and support to employees to enhance performance and resolve issues.
- Contributed to team efforts by achieving related results.
- Developed and executed comprehensive test plans, ensuring alignment with business objectives and quality assurance standards.
- Led manual testing initiatives to identify and address process inefficiencies, improving operational effectiveness and user satisfaction
- Ensures a safe, secure, and legal work environment
Senior Analyst (Process Supervisor)
Deutsch Bank Group
08.2017 - 07.2020
- Led employees to achieve productivity, quality, and goal standards set by organization
- Demonstrated exceptional problem-solving skills in identifying and resolving issues.
- Coach, mentor and develop staff
- Produced timely, high-quality KYC profiles, resolving quality issues to maintain compliance
- Ensured timely and appropriate handling of escalations and complaints to meet business needs
- Ensure that all profiles are approved within the established standards of the group
- Ability to plan, organize and manage multiple projects and set priorities
- Can work within an ambiguous and fast-moving environment
- Extensive Knowledge of different clients i.e Corporate and Financial Institutions across all risk I.e CDD EDD cases and to provide the necessary requirements for the same
Associate
HSBC Global banking and markets (GBM)
Bangalore
01.2014 - 07.2017
- Conducted KYC on financial institutions and corporate clients, including client onboarding, periodic review, and remediation by performing negative and sanctions screening.
- Drove project 'Eureka' by interacting with peers at all levels to collate and assess innovative ideas for business impact, facilitating implementation to achieve cost and FTE savings.
- Conducted training sessions to up-skill US KYCs team in my area of expertise, enhancing team knowledge and performance.
- Supporting my Line Manager in identifying potential show stoppers and providing them assistance to enhance their knowledge
- Provided updates to senior management by pulling reports and delivering estimated timelines for project progress.
- Testing the new system and identifying defects and liaising with the relevant team to fix those defects
- Assisted new team members in resolving queries to enhance their performance.
- Have attended training sessions and shared knowledge with team in tandem with the same
- Planned various events related to sports and employee engagement for the entire KYCs team in Bangalore
Technical Associate
IBM India
Bangalore
06.2012 - 12.2013
- Provided technical assistance to US-based customers on software such as Linux, Cognos, and Lotus Domino.
- Liaised with sales and programming teams to resolve issues and implement permanent fixes.
- Maintained management information system for training team operations, ensuring smooth workflow and data accuracy.
- In-depth knowledge of various software that were developed by IBM
- Supported new joiners during their transition into operations.
- Reviewing their performance and helping them enhance the quality of production
- Maintained accounts and held records generated by the sales of those software.
Education
BBM -
New Horizon College
PU -
Cathedral Pre – University College
Skills
- Led and coordinated testing activities across multiple workstreams, ensuring timely and high-quality deliveries
- Served as SME for KYC Onboarding and E2E KYC (PR, NCA, EDR), guiding teams on regulatory workflows
- Managed client and stakeholder expectations, aligning business objectives with technical delivery
- Reviewed test cases, validated execution quality, and supported team onboarding and mentoring
- Championed Agile best practices, contributing to continuous improvement and defect reduction
- Played a key role in business implementations, bridging gaps between operations, compliance, and technology
Accomplishments
- Received Star employee of the year (2016)
- Received Superstar Award for Q1 2016
- Was on a STA project to China to Quality check on Global NGT Policies, Train and provide on floor assistance to the pilot staff.
- Green-lit KYC Analyst (To proceed without QC checks).
- Received appreciation both from higher management and business area for being able to on-board various high value clients.
- Have conducted training sessions across 4 sites on Global NGT including the pilot batch of CMS and onshore CM’s.
- Have assisted every site when required in resolving queries with regard to Global NGT.
- I have deputized in the absence of my TL and have successfully provided support and managed the pipeline for 3 sites.
- Manage daily tickets and 6 NGT champs by providing them additional tasks.
- Conducted WebEx sessions on Global NGT for Business (CM’s) and Analysts.
- Have provided an analysis on Global NGT on certain sections that can be implemented on US Legacy NGT and minimize the workload of the analysts.
- Implemented a checklist on all templates to minimize the risk of errors for the CM team.
- Rolled out 6th Filter training and ensured successful implementation across teams.
- I have supported different projects within the master group such as US Remediation, NTB’s, Periodic Review, and the Canada region.
- Provide Weekly MI (Dashboard) to the Management.
- Currently supporting 3 different teams within the US legacy such as New Business, Periodic Reviews and US Master Group.
Languages
English
Timeline
Manager (Associate) QA Tester
Deutsche bank
08.2022 - Current
Senior Analyst (Manager 2)
Common wealth bank of Australia
07.2020 - 08.2022
Senior Analyst (Process Supervisor)
Deutsch Bank Group
08.2017 - 07.2020
Associate
HSBC Global banking and markets (GBM)
01.2014 - 07.2017
Technical Associate
IBM India
06.2012 - 12.2013
BBM -
New Horizon College
PU -
Cathedral Pre – University College