Philip William
New Delhi
Summary
Detail-oriented Assistant Manager with a proven track record in leadership roles. Implements clear guidelines and enforces consistent policies to drive staff satisfaction and achieve objectives. Exceptional relationship-building, multitasking, and decision-making skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager
Concentrix India Private Limited
Gurugram
01.2024 - 08.2024
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Monitored employee attendance records, timekeeping, and payroll information.
- Resolved conflicts between team members in an effective manner.
- Analyzed data from surveys or feedback forms to identify opportunities for improvement.
- Supervised daily operations including scheduling shifts, assigning duties.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Team Leader
Webhelp India Private Limited
Gurugram
12.2020 - 12.2023
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Conducted regular performance reviews to assess individual team member progress.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Ensured compliance with all safety regulations in the workplace.
Deputy Team Leader
Webhelp India Private Limited
Gurugram
02.2020 - 12.2020
- Provided feedback, coaching, and guidance to team members regarding their performance and tasks assigned.
- Assisted Team Leader with the development of strategies to improve overall team productivity.
- Created reports on employee performance, attendance, and other metrics for management review.
- Participated in recruitment activities such as interviewing candidates and making selection decisions.
Contact Center Associate
Webhelp India Private Limited
Gurugram
01.2019 - 02.2020
- Utilized problem-solving skills to quickly resolve difficult situations.
- Trained new employees on contact center processes and procedures.
- Participated in team meetings to discuss strategies for improving service levels.
- Adhered to all company policies and procedures related to the contact center operations.
- Monitored user-generated content for violations of community standards.
- Performed moderation tasks such as deleting, editing, and suspending accounts.
- Ensured adherence to company guidelines while moderating online forums and social media sites.
Education
Bachelor of Commerce -
Monad University
Hapur06-2018
High School Diploma -
C.B.S.E
New Delhi04-2015
Skills
- Operations Management
- Employee Performance Evaluations
- Employee engagement
- Policy Enforcement
- Employee Scheduling
- Workload Management
- Orientation and training
- Compliance understanding
- Team motivation
- Recruiting and interviewing
Accomplishments
- Best Team Leader of the Month.
- Best Team Leader of the Year.
- "The Unity Award" winner in annual star awards.
- "One Man Army" title for managing all the operations, training and quality activities by myself.
Certification
- License to Lead
- Annual, quarterly and monthly appreciation certificates.
Languages
Hindi
First Language
English
Proficient (C2)
C2
References
References available upon request.
Timeline
Assistant Manager
Concentrix India Private Limited
01.2024 - 08.2024
Team Leader
Webhelp India Private Limited
12.2020 - 12.2023
Deputy Team Leader
Webhelp India Private Limited
02.2020 - 12.2020
Contact Center Associate
Webhelp India Private Limited
01.2019 - 02.2020
Bachelor of Commerce -
Monad University
High School Diploma -
C.B.S.E
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