PHILIPRAJ RATHINAM
Customer Success Manager
ReddiyarPalayam
Summary
An experienced Academic Delivery Manager (Customer Success) with a demonstrated history of working in Higher Education Industry Internationally. Have been consistently rewarded and appreciated by employers for being an asset to their organizations.
Overview
19
19
years of professional experience
Work History
Academic Delivery Manager (Customer Success)
Embibe
03.2021 - 06.2024
- Oversaw daily operations of the delivery team, ensuring timely completion of tasks and adherence to company policies.
- Managed resources effectively to avoid unnecessary delivery delays.
Engaged customers to discuss business needs and explore opportunities to increase sales. - Mentored junior team members to develop their skills and advance within the organization.
- Trained teachers and students on the E-Learning product.
- Ensured continued engagement of the teachers and students.
- Worked on the customer satisfaction.
- Ensured the retention of the existing clients.
- Worked with the cross-functional teams and stakeholders.
Post Graduate Teacher of English
Oxaliss International CBSE Senior Secondary School
07.2019 - 04.2020
- Academic content creation.
- Creating lesson plans and conducting classes.
- Creating Assessments and conducting assessments.
Assistant Professor of English
Annai Vailankanni College of Engineering
04.2018 - 05.2019
- Teaching Communicative English, Technical English and ELT.
- Handling English communication Lab.
- Spoken English training.
English Language Teacher
Archdiocese of St Louis
07.2013 - 03.2018
- Teaching English to the immigrants.
English Teacher
St. Clare's Senior Secondary School (CBSE)
08.2008 - 04.2013
- Academic content creation.
- Lesson plan creation and conducting classes for grades 6 to 10.
English Teacher
The Servants of Charity
06.2005 - 05.2007
- Lesson plan creation and conducting classes.
Education
M.A English - English Language And Literature
Annamalai University
B.Ed - Education
Pondichery University
PGDELT - English Language And Literature
Annamalai University
B.A -
Madras University
Skills
Training and engagement
Customer relationship
Customer satisfaction
Customer retention
Cross-functional team work
Languages
English
Bilingual or Proficient (C2)
Hindi
Intermediate (B1)
Tamil
Bilingual or Proficient (C2)
Timeline
Academic Delivery Manager (Customer Success)
Embibe
03.2021 - 06.2024
Post Graduate Teacher of English
Oxaliss International CBSE Senior Secondary School
07.2019 - 04.2020
Assistant Professor of English
Annai Vailankanni College of Engineering
04.2018 - 05.2019
English Language Teacher
Archdiocese of St Louis
07.2013 - 03.2018
English Teacher
St. Clare's Senior Secondary School (CBSE)
08.2008 - 04.2013
English Teacher
The Servants of Charity
06.2005 - 05.2007
M.A English - English Language And Literature
Annamalai University
B.Ed - Education
Pondichery University
PGDELT - English Language And Literature
Annamalai University
B.A -
Madras University