Summary
Overview
Work History
Education
Skills
Timeline
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Phillip Inman

Upland

Summary

Experienced Correctional professional with a strong background of maintaining security and control within correctional facilities. Utilizing conflict resolution and de-escalation techniques to manage incarcerated individuals behavior effectively. Strong understanding of legal and ethical standards, ensuring compliance and safety. Energetic instructor with proven skills in teaching diverse subjects in the correctional profession. Diligent and adaptable in meeting individual student needs as both a field training officer and Quick Response Team Instructor.

Overview

12
12
years of professional experience

Work History

Correctional Officer

Correctional Industrial Facility
11.2021 - Current
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Assisted in the training of new correctional officers, providing guidance on best practices and procedures. Through the roles of a FTO and QRT instructor.

Customer Service Representative

Navient
01.2019 - 11.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Recuruter

Banker's Life
05.2019 - 12.2019
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Production Technician

Honda
01.2019 - 05.2019
  • Troubleshot equipment malfunctions quickly to minimize disruptions in production schedules.
  • Assisted in quality control measures by performing routine inspections of products against established standards.

Correctional Officer

Indiana Reformatory
08.2017 - 01.2019
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Conducted routine and emergency head counts.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.

Manager

Toppit Pizza
10.2012 - 07.2017
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Education

Bachelor of Arts - Criminal Justice And Criminology

Ball State University
Muncie, IN
07-2017

Skills

  • Crisis intervention
  • Behavioral assessment
  • Situational awareness
  • De-escalation techniques
  • Conflict resolution
  • Incarcerated Individuals supervision
  • Emergency response

Timeline

Correctional Officer

Correctional Industrial Facility
11.2021 - Current

Recuruter

Banker's Life
05.2019 - 12.2019

Customer Service Representative

Navient
01.2019 - 11.2021

Production Technician

Honda
01.2019 - 05.2019

Correctional Officer

Indiana Reformatory
08.2017 - 01.2019

Manager

Toppit Pizza
10.2012 - 07.2017

Bachelor of Arts - Criminal Justice And Criminology

Ball State University

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Phillip Inman