Phillip Reaves
Indianapolis
Summary
Dynamic Store Manager with a proven track record in enhancing customer satisfaction and streamlining daily operations. Expertise in team leadership, problem-solving, and inventory management.
Overview
11
11
years of professional experience
Work History
Store Manager
Caplingers Fresh Catch
Indianapolis, IN
03.2015 - 01.2026
- Assisted in daily store operations, ensuring efficient workflow and customer satisfaction.
- Supported inventory management processes, including stock replenishment and organization.
- Maintained cleanliness and visual merchandising standards throughout the store.
- Collaborated with team members to achieve operational goals and improve service quality.
- Learned cash handling procedures, processing transactions accurately and efficiently.
- Participated in training sessions to develop product knowledge and sales techniques.
- Monitored product displays for compliance with company standards, making adjustments as needed.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
GED -
Pike High School
Indianapolis, INSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Inventory management
- Cash management
- Shift scheduling
Timeline
Store Manager
Caplingers Fresh Catch
03.2015 - 01.2026
GED -
Pike High School