Philomina Francis

Project Management :

• Collaborating with department leaders and project sponsors to define and develop projects.
• Directly supervised project managers, providing training and support as needed.
• Review project deliverables before submission to ensure accuracy and adherence to stakeholders' requirements.
• Identify and monitor project risks, implementing strategies to help mitigate or avoid them.
• Developed comprehensive training programs for new hires, resulting in faster onboarding and better overall performance.
  
  Cash Application:
• Accountable for posting cash payments on customer accounts and balance cash posted to cash receipts.
• Identifies and analyzes all cash items not automatically posted to the accounts receivable portfolio during the automated cash application process.
• Collecting payments, issuing receipts, refunds and invoices; answering to customer inquiries, recording client payments, ensuring payments are accurate, communicating with clients, resolving conflicts, identifying and resolving payment discrepancies, taking care of computer billing and refunds.
• Perform research and initiate resolution of unapplied cash items within one business day by following up and consulting with our credit department or directly with the customer.
• Maintain customer master file by updating remittance and setting up new customers.
• Train new hires in cash applications, research, confidentiality, reporting, and support documentation for all checks.

• Supervised a team of medical billers to ensure accurate coding and timely submission of claims.
• Managed accounts receivable aging report ensuring timely collection of outstanding invoices.
• Publishing Quality report on daily basis and calling hours and production on hourly basis to closely monitor team performance.
• Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
• Oversaw all activities related to patient registration, pre-certification, authorization, charge capture, coding compliance auditing, claim submission, follow-up, denial management, accounts receivable collection follow-up, customer service inquiries, issues resolution, cash posting, reconciliation activities.
• Maintained patient confidentiality in accordance with HIPAA regulations.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Established clear communication channels that ensured the timely exchange of information between team members and stakeholders.
• Implemented employee recognition programs that boosted morale and increased retention rates within the team.
• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Managing Shrinkage by making leave tracker.
• Taking one on ones to understand the issues of team members accordingly forecasting EWS to manage Attrition.