Summary
Overview
Work History
Education
Skills
Timeline
Community
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PHILSON JOHN PHILIP

GHAZIABAD

Summary

Management graduate and Senior Technical Writer with 12+ years of experience mentoring, crafting, and optimizing technical and product documentation for industries such as virtual events platforms, finTech, e-commerce, and e-learning..

Adept at driving documentation strategies that improve usability, minimize support tickets, and enhance product adoption.

Overview

13
13
years of professional experience

Work History

Senior Technical Writer

Zuddl
08.2021 - Current
  • Lead a team of 2 writers, including a UX writer.
  • Authored, reviewed, and documented articles for technical accuracy, coverage, and readability.
  • Minimized documentation lead time, and improved delivery rates, according to the development life cycle.
  • Worked across teams to understand usage and introduced processes to improve dwell time on docs.
  • Strategized to efficiently use hyperlinks to create an interconnected network of content.
  • Authored API documentation and collaborated with engineering to ensure technical accuracy and developer-friendliness.
  • Monitored documentation, proactively resolving issues to ensure accuracy and uptime.
  • Partnered with the Customer Success team to identify and address documentation gaps, reducing repeat support tickets.
  • Facilitated three major documentation platform migrations with zero downtime.
  • Conducted copy bug bash calls with the team to identify and minimize UX issues and copy errors.
  • Tested workflows on CRM tools such as HubSpot, Salesforce, and Marketo.
  • Collaborated with the GTM team to produce product blogs aligned with release cycles and feature launches.
  • Redesigned and optimized the core documentation set, improving navigation, discoverability, and UX.

Senior Technical Writer

Chargebee
08.2020 - 05.2021
  • Produced developer guides, API & SDK references, and integration tutorials in an Agile/Scrum environment.
  • Conducted customer surveys to identify documentation gaps, resulting in reduced support queries.
  • Collaborated with engineers to refine API specifications, test endpoints via Postman, and develop multi-language code samples.
  • Established style guides, naming conventions, and streamlined authoring processes for the documentation team.

Technical Writer (Contractual)

Iris Software
Noida
08.2019 - 03.2020
  • Created API guides, process documents, and functional specifications for GS1 Global.
  • Coordinated with onshore and offshore teams to gather requirements and resolve documentation gaps.
  • Designed infrastructure diagrams and flowcharts to clarify technical processes.

Technical Writer

Razorpay
Bangalore
08.2017 - 05.2019
  • Developed integration guides and API documentation for payment products in custom Markdown.
  • Optimized documentation flow using Google Analytics, boosting engagement and reducing drop-off rates.
  • Maintained reusable, topic-based content modules for consistent and efficient updates.
  • Improved SEO in collaboration with marketing, increasing organic traffic by 15%.
  • Mentored team members, delivered onboarding sessions, and contributed to hiring initiatives.

Technical Writer

Unbxd
Bangalore
04.2015 - 08.2017
  • Authored guides and API documentation for major eCommerce platforms (Magento, Shopify, BigCommerce).
  • Led migration from a third-party documentation platform to a custom Markdown-based system.
  • Created SDK guides, blogs, and tutorial videos with voice-overs to support developer onboarding.

Instructional Designer

Edureka
Bangalore
09.2014 - 04.2015
  • Designed technical and non-technical course materials, integrating visual assets for improved comprehension.
  • Managed SMEs and ensured content accuracy within the LMS.

Information Developer

TWB
Bangalore
03.2013 - 08.2014
  • Developed eLearning modules for Pearson Education and performed QA for Microsoft India technical documentation.
  • Created storyboards, scripts, and content for complex engineering subjects.
  • Led a team of 6 to streamline content production during critical project phases.

Education

Masters - Business Administration

Indian Institute of Management
Kozhikode
04.2022

Bachelor of Technology - Electronics and Media Technology

Karunya University
Coimbatore
12.2012

High School -

St. Michael School
Delhi

Skills

  • ChatGPTo3
  • Figma
  • GitHub
  • Vs code
  • Confluence
  • Readmeio
  • Wordpress
  • SnagIT
  • Sketch
  • Postman
  • Salesforce
  • Semrush
  • Hotjar
  • Google Analytics
  • MS Excel
  • Jira
  • Smartsheets

Timeline

Senior Technical Writer

Zuddl
08.2021 - Current

Senior Technical Writer

Chargebee
08.2020 - 05.2021

Technical Writer (Contractual)

Iris Software
08.2019 - 03.2020

Technical Writer

Razorpay
08.2017 - 05.2019

Technical Writer

Unbxd
04.2015 - 08.2017

Instructional Designer

Edureka
09.2014 - 04.2015

Information Developer

TWB
03.2013 - 08.2014

Masters - Business Administration

Indian Institute of Management

Bachelor of Technology - Electronics and Media Technology

Karunya University

High School -

St. Michael School

Community

  • Society of Technical Communication
  • Read the docs community
PHILSON JOHN PHILIP