PHILSON JOHN PHILIP
GHAZIABAD
Summary
Management graduate and Senior Technical Writer with 12+ years of experience mentoring, crafting, and optimizing technical and product documentation for industries such as virtual events platforms, finTech, e-commerce, and e-learning..
Adept at driving documentation strategies that improve usability, minimize support tickets, and enhance product adoption.
Overview
13
13
years of professional experience
Work History
Senior Technical Writer
Zuddl
08.2021 - Current
- Lead a team of 2 writers, including a UX writer.
- Authored, reviewed, and documented articles for technical accuracy, coverage, and readability.
- Minimized documentation lead time, and improved delivery rates, according to the development life cycle.
- Worked across teams to understand usage and introduced processes to improve dwell time on docs.
- Strategized to efficiently use hyperlinks to create an interconnected network of content.
- Authored API documentation and collaborated with engineering to ensure technical accuracy and developer-friendliness.
- Monitored documentation, proactively resolving issues to ensure accuracy and uptime.
- Partnered with the Customer Success team to identify and address documentation gaps, reducing repeat support tickets.
- Facilitated three major documentation platform migrations with zero downtime.
- Conducted copy bug bash calls with the team to identify and minimize UX issues and copy errors.
- Tested workflows on CRM tools such as HubSpot, Salesforce, and Marketo.
- Collaborated with the GTM team to produce product blogs aligned with release cycles and feature launches.
- Redesigned and optimized the core documentation set, improving navigation, discoverability, and UX.
Senior Technical Writer
Chargebee
08.2020 - 05.2021
- Produced developer guides, API & SDK references, and integration tutorials in an Agile/Scrum environment.
- Conducted customer surveys to identify documentation gaps, resulting in reduced support queries.
- Collaborated with engineers to refine API specifications, test endpoints via Postman, and develop multi-language code samples.
- Established style guides, naming conventions, and streamlined authoring processes for the documentation team.
Technical Writer (Contractual)
Iris Software
Noida
08.2019 - 03.2020
- Created API guides, process documents, and functional specifications for GS1 Global.
- Coordinated with onshore and offshore teams to gather requirements and resolve documentation gaps.
- Designed infrastructure diagrams and flowcharts to clarify technical processes.
Technical Writer
Razorpay
Bangalore
08.2017 - 05.2019
- Developed integration guides and API documentation for payment products in custom Markdown.
- Optimized documentation flow using Google Analytics, boosting engagement and reducing drop-off rates.
- Maintained reusable, topic-based content modules for consistent and efficient updates.
- Improved SEO in collaboration with marketing, increasing organic traffic by 15%.
- Mentored team members, delivered onboarding sessions, and contributed to hiring initiatives.
Technical Writer
Unbxd
Bangalore
04.2015 - 08.2017
- Authored guides and API documentation for major eCommerce platforms (Magento, Shopify, BigCommerce).
- Led migration from a third-party documentation platform to a custom Markdown-based system.
- Created SDK guides, blogs, and tutorial videos with voice-overs to support developer onboarding.
Instructional Designer
Edureka
Bangalore
09.2014 - 04.2015
- Designed technical and non-technical course materials, integrating visual assets for improved comprehension.
- Managed SMEs and ensured content accuracy within the LMS.
Information Developer
TWB
Bangalore
03.2013 - 08.2014
- Developed eLearning modules for Pearson Education and performed QA for Microsoft India technical documentation.
- Created storyboards, scripts, and content for complex engineering subjects.
- Led a team of 6 to streamline content production during critical project phases.
Education
Masters - Business Administration
Indian Institute of Management
Kozhikode04.2022
Bachelor of Technology - Electronics and Media Technology
Karunya University
Coimbatore12.2012
High School -
St. Michael School
DelhiSkills
- ChatGPTo3
- Figma
- GitHub
- Vs code
- Confluence
- Readmeio
- Wordpress
- SnagIT
- Sketch
- Postman
- Salesforce
- Semrush
- Hotjar
- Google Analytics
- MS Excel
- Jira
- Smartsheets
Timeline
Senior Technical Writer
Zuddl
08.2021 - Current
Senior Technical Writer
Chargebee
08.2020 - 05.2021
Technical Writer (Contractual)
Iris Software
08.2019 - 03.2020
Technical Writer
Razorpay
08.2017 - 05.2019
Technical Writer
Unbxd
04.2015 - 08.2017
Instructional Designer
Edureka
09.2014 - 04.2015
Information Developer
TWB
03.2013 - 08.2014
Masters - Business Administration
Indian Institute of Management
Bachelor of Technology - Electronics and Media Technology
Karunya University
High School -
St. Michael School
Community
- Society of Technical Communication
- Read the docs community