Phool Chand Jangir

• Ensure compliance to all applicable regulatory requirements as part of the Supplier Relationship Management
• Be the lead to develop an efficient on-going Supplier Relationship for the suppliers managed which is mutually benefitting
• Monitor and lead the performance delivery of the suppliers against agreed benchmarks. Develop an understanding of key contractual clauses and ensure compliance
• Support other supplier managers in delivering ‘best in class’ supplier management function for the group’s strategic and / or operational 3rd party suppliers
• Identify and work on cost saving initiatives with the 3rd party suppliers on an on-going basis to drive commercial value, create capacity and deliver tangible enhancements for supplier base optimisation
• Deliver small / medium variations to services / supply and / or support the delivery of large change, by
• acting as a key point of contact for internal clients (and external where applicable) in respect of requirements for variations to services / contract, ensuring these are clearly distilled and documented;
• providing an interface with the supplier in respect of required variations to services, ensuring necessary discipline / agreed change acceptance methodologies are deployed at all times and that all activities meet the desired cost, risk & service parameters;
• building an understanding of the key commercial elements within the supplier contract using this to ensure value is achieved where possible
• Be flexible in picking up additional responsibility to support the team
• Be able to line manage direct reports, if required and ensure delivery of supplier management responsibilities aligned to the function’s strategy

· Responsible to underwrite mortgage and card applications using analysis of customer data and income information, in adherence to Lending Standards and relevant underwriting policy.

· To manage the functions of the unit as per specified service level agreements and to ensure optimal distribution of workload to achieve objectives for the unit

· Making decisions and problem solving in a timely manner using various system applications under the guidance of Underwriting Policy.

· Maintain quality of Service at the specified/ Agreed level by following the Standard operating

· procedures.

· Manage and address queries raised by the client and stakeholders

· Accountable for identifying, analyzing and resolving /implementation processing issues to prevent re-

· occurrence reducing loss to the business

· Act as process SME and manage additional responsibilities by providing extended cover to the team

· Provide support and cover in terms of process management to team members

• Partner or assist in the creation and preparation of lending submissions including obtaining and collation of information from customers
• Perform credit analysis, Financial modelling and interpretation of customers financial information
• Demonstration of professional and ethical behaviour by ensuring compliance with external legislation, bank standards and internal operating policies and procedures
• Delivering a superior customer experience by managing end to end lending process
• Maintaining accountability and exchanging the necessary internal and external contacts
• Support bankers with portfolio management

• Serve as the first point of contact for appeal related inquiries, including but not limited to case intake, general policy questions, next steps in the process, etc.
• Receive queries via phone/chat and log contacts into the shared service case management system.
• Resolve queries by referring to documentation such as frequently asked questions and standard operating procedures and escalate when these cannot be resolved.
• Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of problem solving and customer obsession.
• Receive and resolve Appeal related inquiries primarily via phone and chat contact channels.