Summary
Overview
Work History
Education
Skills
Accomplishments
Roles And Responsibilities
Interest
Contact Address
Personal Information
Disclaimer
Timeline
Generic
Phooma Devi

Phooma Devi

Area Manager I
Chennai,Tamilnadu

Summary

Work for my organization with honesty and get success using my managerial skills and achieve my goal to be a next high level. Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.

Enterprising successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.

Overview

16
16
years of professional experience
4
4
Languages

Work History

Area Manager I

Muthoot Fincorp
South Andaman , Andaman &Nicobar Island
03.2024 - Current
  • Managing multiple Muthoot Fincorp’s Branches or locations in a specific geographical region.
  • Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
  • Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
  • Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Provide constructive feedback, and resolve conflicts to ensure team success.
  • conduct performance reviews, identify areas for improvement, and implement training programs to enhance team skills.
  • For setting and achieving sales targets for their assigned area.
  • Analyse sales data, identify trends, and make strategic recommendations to improve performance.
  • Ensure that all locations within their area are compliant with company policies and procedures.
  • Managing resources, including staff, inventory, and budget, to optimize performance and efficiency.
  • Coordinate the operations of multiple locations within their area, ensuring smooth and efficient functioning.
  • Identify and resolve problems, implementing solutions to improve performance and customer satisfaction.
  • ensure that customers receive excellent service and address any issues or concerns.

Chief Branch Manager II

Muthoot Fincorp ltd
Chennai
09.2018 - Current
  • Handling Branch business, Sales Targets, TPP Products, Customer Service
  • Handling Team with CSE's who are responsible for attending to customer needs and complaints to the best of their ability
  • Daily Cash Reconciliation
  • Bank Reconciliation
  • Ensure to Achieve Assigned day to day Sales Targets
  • Branch and Strong Room Key Handling
  • Ensure Profitability targets are met on Parameter
  • Gold Appraising
  • Ensure to meet assigned new customer adding up, Branch Active Customer and Branch Growth on a daily basis
  • Maintaining as a market leader every year.

Process Associate

ANZ (AUSTRALIA AND NEW ZEALAND BANKING GROUP LIMITED) SSI
Bangalore
08.2011 - 06.2012
  • Account maintenance
  • RPH (Repayment Holiday)
  • Indexing like; MAP and pricing approval
  • Not Close Report
  • Not Close Maintenance
  • Reconciliation of loans
  • Follow up with branch managers of Melbourne, Australia.

Assistant Accountant

Yugesh General Stores
Port Blair
01.2009 - 04.2011
  • Bank reconciliation
  • Calculation of Central Sales Tax (CST) to get C-form
  • Generating bills, invoices & journal entries
  • Stock Management
  • Performing general office duties and administrative tasks
  • Documentation work to make reports & presentations.

Education

Cost and Management Accountancy - undefined

Statutory board under an Act of Parliament

Post Graduate Diploma in Business Management (PGDBM) - undefined

Alagappa University, Karaikudi, Tamil Nadu.

B.com (Bank Management) - undefined

Kanchi Shri Krishna College Of Arts And Science, Kanchipuram, Tamil Nadu.

Pre University College - undefined

Govt.Girls Sr.Sec.School, Port Blair, Andaman.

10th - undefined

Govt.Girls Sr.Sec.School, Port Blair, Andaman.

Skills

Stable Work Historyundefined

Accomplishments

  • Blue Champion League Pan India National Zonal Topper in Gold Category
  • Two Times Incentive Topper
  • Constantly Pan India highest Profitability Topper
  • Zonal AUM Outstanding Topper
  • Zonal YTD Growth Topper
  • Highest Active Customer Topper
  • Highest New Customer Adding Up Topper

Roles And Responsibilities

  • Yugesh General Stores, Bank reconciliation., Calculation of Central Sales Tax (CST) to get C-form., Generating bills, invoices & journal entries., Stock Management., Performing general office duties and administrative tasks., Documentation work to make reports & presentations.
  • ANZ SSI, Account maintenance, RPH (Repayment Holiday)., Indexing like; MAP and pricing approval., Not Close Report., Not Close Maintenance., Reconciliation of loans., Follow up with branch managers of Melbourne, Australia.
  • MUTHOOT FINCORP LTD, Handling Branch business, Sales Targets, TPP Products, Customer Service., Handling Team with CSE's who are responsible for attending to customer needs and complaints to the best their ability., Daily Cash Reconciliation., Bank Reconciliation, Ensure to Achieve Assigned day to. day Sales Targets., Branch and Strong Room Key Handling., Ensure Profitability targets are meet on Parameter., Gold Appraising, Ensure to meet assigned new customer adding up, Branch Active Customer and Branch Growth on daily basis., Maintaining as a market leader every year

Interest

Indoor Games

Contact Address

Snow Enclave No92 D1 1st floor Natarajan st Dhanalakshmi, Chennai, Tamil Nadu, 600026

Personal Information

  • Date of Birth: 07/26/87
  • Gender: Female
  • Nationality: Indian
  • Marital Status: Married

Disclaimer

I do hereby confirm that the information provided in this resume is true to the best of my knowledge and belief.

Timeline

Area Manager I

Muthoot Fincorp
03.2024 - Current

Chief Branch Manager II

Muthoot Fincorp ltd
09.2018 - Current

Process Associate

ANZ (AUSTRALIA AND NEW ZEALAND BANKING GROUP LIMITED) SSI
08.2011 - 06.2012

Assistant Accountant

Yugesh General Stores
01.2009 - 04.2011

Cost and Management Accountancy - undefined

Statutory board under an Act of Parliament

Post Graduate Diploma in Business Management (PGDBM) - undefined

Alagappa University, Karaikudi, Tamil Nadu.

B.com (Bank Management) - undefined

Kanchi Shri Krishna College Of Arts And Science, Kanchipuram, Tamil Nadu.

Pre University College - undefined

Govt.Girls Sr.Sec.School, Port Blair, Andaman.

10th - undefined

Govt.Girls Sr.Sec.School, Port Blair, Andaman.
Phooma DeviArea Manager I