PHUC NGO DANG
Ho Chi Minh City
Summary
Seasoned Mechatronics Engineer with 12 years of hands-on experience in installation, preventative maintenance, and troubleshooting of semiconductor and medical equipment. Led Field Service Engineer teams to enhance operational efficiency and foster cross-functional collaboration while maintaining a 'Goal ZERO' safety environment. Demonstrates advanced English communication skills for effective international technical collaboration.
Overview
2
2
Languages
14
14
years of professional experience
Work History
Senior Field Service Engineer | VN Section Manager
AEM Singapore (Full-time at Intel Product Vietnam)
06.2019 - Current
- Senior Field Service Engineer with 7 years of hands-on expertise in supporting advanced Automated Test Equipment for semiconductor products (AI, Server, Desktop, Mobile, chipset, 5G) across engineering lab to high-volume manufacturing.
- Handled end to end chip test from Handler (automated pick and place units to delivery to socket for testing) to Cell Test (hot test and cold test).
- Led local FSE team collaboration across departments to consistently achieve daily corporate objectives.
- Supervised teamwork to achieve Intel site goal zero safety occurrences.
- Coordinated customer projects, organised resources, and allocated headcount to ensure timely completion of planned tasks.
- Communicated with global technical support experts to escalate issues and obtain troubleshooting guidance.
- Provided feedback to improve processes, documentation, and CIP upgrades.
- Coordinated customer projects, organised resources, and allocated headcount for planned tasks.
- Communicated with global technical support experts to escalate issues and obtain troubleshooting guidance.
- Maintained high customer satisfaction through advanced service skills, implementing permanent solutions while prioritising safety.
- Received FSE award for exceptional performance in 2022
Senior Field Service Engineer – Team Leader.
International Medical Equipment Company – IMEDCO.
09.2016 - 06.2019
- Handle all technical service related to X – Ray machinery and instruments, Laser Imager, Workstation, PACS system of Carestream/Philips brands.
- Installation, commissioning, troubleshooting and maintenance X – Ray machine which company provide.
- Managed spare parts inventory to ensure timely replacement and optimal operation of equipment.
- Oversaw customer relationships in the assigned field, ensuring their needs were met.
- Communicate with customers to ensure satisfaction and implement any necessary corrective actions.
- Delivered customer support through phone, email, and on-site visits to address inquiries.
- Supported sales team by gathering client insights and updating market trends, including competitor activities and product changes.
- Continuously build product knowledge through collaboration with foreign specialists and overseas training.
Service Engineer.
FPT Corporation, Vietnam.
05.2012 - 09.2016
- Setting up and maintaining the functions of ATM machines.
- Installing the ATM security service (ATM Guard), POS and Kiosk machine.
- Consulting and solving technical problems for the customers.
- Consulted with customers to resolve technical issues, improving overall satisfaction.
- Participated in innovation committee to enhance working performance by developing new solutions.
- Built standard diagnostics tools (ATM Code Translator) to streamline troubleshooting processes.
- Recognised as an excellent employee for outstanding performance in 2014 and 2015.
Education
Bachelor of Engineering - Mechatronics
Ho Chi Minh City University of Technical Education
01-2012
Skills
- Technical support
- Equipment maintenance
- Preventive maintenance
- Spare parts management
- Quality Control
- Safety compliance
- Client relationship management
- Technical liaison
- Team leadership
- Training and Development
- Time-management
- Self motivated
- First Aid certification
- Tool down recovery
Languages
English
Advanced
C1
Vietnamese
Proficient
C2
References
- Mark Budzyn, APAC Field Operations Director - AEM Company, mark.budzyns@aem.com.sg, AEM US
- Tony Nguyen, Service Manager - International Medical Equipment Company, +84974 043 660, 372 Cao Thang Street, District 10, Ho Chi Minh City
- Luan Nguyen Minh, Team Leader, Customer Service Department, +84977 096 174, FPT IS Corporation, Viet Nam, Nam Giao Building, Phan Xich Long Street, Phu Nhuon District, Ho Chi Minh City
Timeline
Senior Field Service Engineer | VN Section Manager
AEM Singapore (Full-time at Intel Product Vietnam)
06.2019 - Current
Senior Field Service Engineer – Team Leader.
International Medical Equipment Company – IMEDCO.
09.2016 - 06.2019
Service Engineer.
FPT Corporation, Vietnam.
05.2012 - 09.2016
Bachelor of Engineering - Mechatronics
Ho Chi Minh City University of Technical Education