Phulguna Raj
Senior Network Engineer
Bangalore
Summary
Successful Senior Network Engineer accomplished in managing enterprise-wide networks for large-scale operations. Plan, implement and continuously improve infrastructure and controls to stay on top of changing operational and security demands. Expert in disaster recovery and business continuity planning.
Overview
12
12
years of professional experience
2016
2016
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Senior Network Engineer
NTT Global
07.2023 - Current
- Proficient in troubleshooting LogicMonitor monitoring solutions, including identifying and resolving issues related to data collection, alerting, and reporting
- Experienced in diagnosing and resolving SNMP connectivity issues, ensuring accurate and reliable monitoring of network devices
- Skilled in analyzing alert triggers and thresholds, fine-tuning configurations to minimize false positives and enhance monitoring efficiency
- Knowledgeable in troubleshooting device addition and visibility issues, ensuring all relevant devices are properly monitored and managed within LogicMonitor
- Familiar with troubleshooting performance and data retrieval issues, optimizing monitoring settings and configurations for improved system performance
- Backed up support desk team to handle user problems and technical concerns.
- Analyzed existing network and application architectures, presenting findings on possible enhancements and improvements to senior decision-makers.
- Streamlined troubleshooting processes by creating detailed documentation of network infrastructure, configurations, and topologies.
- Reduced downtime for essential systems by proactively identifying and resolving network issues.
- Monitored network activities to quickly detect and resolve operational and security issues.
Senior Engineer
Consilio PVT LTD
11.2021 - 07.2023
- Troubleshoot and resolved issues on VLANS, LANS, WANS, DNS, and DHCP
- Primarily responsible for remote troubleshooting issues in a 24/7 NOC center
- Created and maintained valuable, timely communication for all technology division managers, and regional coordinators
- Creating reports and various reports and documentation using Microsoft excel
- Handle e-mail and escalations during production hours
- In charge of security, cabling, and inspection of the data center
- Experience in vendor management
- Background in IT networking
- Execution documented actions in a technical area, including integrations, configurations, and validations
- Apply accurate and detailed documentation of network problems, resolutions events, etc
- Monitor network devices (Via solar wind, LogicMonitor) to ensure network stability
- As a NOC engineer, my role is critical in ensuring that the network and servers are operating at optimal performance levels
- I work closely with the technical support teams to identify and resolve any issues that arise, as well as develop and implement solutions to prevent problems from recurring
- I also manage the escalation of issues to higher-level support teams and ensure that all stakeholders are kept informed of any network issues and their resolution status
- Additionally, I stay up to date with the latest technologies and industry trends to ensure that the network is operating efficiently and securely
L1 Engineer
STARTEK
10.2016 - 09.2021
- Working as a part of the Dedicated Network Monitoring team which is responsible to report faults within defined SLA for Real-time networks
- Notifying the internal team of the fault and the impact on the Network
- Troubleshooting & fixing security of different customers with respect to a variety of Technologies
- Maintain a high level of availability of services and minimize the risk of network downtime through continual monitoring of network elements and links
- Responsible for the identification and analysis of customer networks and IP protocol related L2 issues
- Expertise in Performing network triage, problem isolation, and resolution
- Escalated tickets as needed and worked under ITIL standards
- Completing the ticket within SLA with RCA and providing end-to-end solutions for issues
- Resolution analysis and preventive measurements
- Documentation of hardware and software details and ticket summary for future reference and performance report
- Moving traffic and monitoring MPLS and NLD links as required
- Monitoring PAN India Links in solar winds Orion and SLA and L2 level Network troubleshooting
Network Engineer
TESTING CAMPUS PVT LTD
01.2013 - 11.2013
- Installing, configuring, managing & troubleshooting Win XP/Vista & 7 Operating System
- Continuously monitoring System & other peripherals are working normally
- Maintaining System Data Backup & Restore
- Installing, Configuring, troubleshooting MS Office, MS outlook 2003/2007/2010 and taking manual email backup
- Installing and maintenance of Antivirus in Desktop and Laptop computers
Education
B.E - Information Science and Engineering
S.J.B Institute of Technology
Skills
Solar Winds (Orion)
Logic Monitor
Communication and presentation skill
Hardworking
Quick learning ability
undefinedCertification
CCNA: Cisco Certified Network Associates
Personal Information
- Date of Birth: 08/02/88
- Nationality: Indian
- Marital Status: No
Expertise Areas
- Configurations
- Documentation
- Troubleshooting
Timeline
Senior Network Engineer
NTT Global
07.2023 - Current
Senior Engineer
Consilio PVT LTD
11.2021 - 07.2023
L1 Engineer
STARTEK
10.2016 - 09.2021
Network Engineer
TESTING CAMPUS PVT LTD
01.2013 - 11.2013
B.E - Information Science and Engineering
S.J.B Institute of Technology
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