Pianku Kalita
Guwahati
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
12
12
years of professional experience
Work History
Store Manager
Kushals Retail Pvt Ltd
02.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Store Manager
RELIANCE RETAIL LTD
08.2021 - 09.2023
- Developing store strategies to raise customers' pool, expand store traffic and optimize profitability
- Meeting sales goals by training, motivating, mentoring and providing feedback to store staff
- Ensuring high levels of customers satisfaction through excellent service
- Develop business strategies to raise our customers' pool, expand store traffic and optimize profitability
- Meet sales goals by training, motivating, mentoring and providing feedback to sales staff
- Ensure high levels of customers satisfaction through excellent service
- Complete store administration and ensure compliance with policies and procedures
- Maintain outstanding store condition and visual merchandising standards
- Report on buying trends, customer needs, profits etc
- Propose innovative ideas to increase market share
- Conduct personnel performance appraisals to assess training needs and build career paths
- Deal with all issues that arise from staff or customers (complaints, grievances etc)
- Be a shining example of well behavior and high performance
- Also a part of NSO store openings
- Utilize knowledge from the field, sales reports and trends to form and adjust marketing strategy
- Work with Project Management Team to effectively communicate program goals and details, and follow projects related to NSO marketing needs from start to finish
- Support in managing centralized NSO budget
- Manage inventory and logistics of NSO marketing assets, along with Marketing ops and production team
- Ability to handle pressure situations
- Knack for solving problems
- Dependable and trustworthy.
- Oversaw stocktakes to achieve accurate inventory and pricing.
- Led branch to achieve maximum sales within territory, exceeding revenue forecasts.
- Forecasted sales performance to efficiently budget and order stock.
- Trained and supervised team to deliver on store sales targets.
- Evaluated team performance and handled disciplinary actions.
- Managed sales records, reconciled cash and made bank deposits while performing store opening and closing duties.
- Reorganised sales floor to improve visual merchandising displays.
- Taught staff to delivery outstanding customer service through strong training programs and ongoing mentoring.
- Oversaw processing and organisation of incoming shipments.
Store Manager
SOHUM SHOPPE PVT LTD
08.2017 - 01.2021
- Management of employees
- Maintaining the sales environment
- Cost minimization
- Recruitment, Training and Development
- Budgeting and Forecasting
- Implementing Marketing plans
- Team Leadership
- Maintaining Leave and Salary Record
- Holding Inventory
- Extending Customer Services
- Maintaining Store Harmony
- Ensuring Safety of Employees and Inventory
- Managing external issues like union bodies etc.
- Completed audits and risk assessments to achieve regulatory compliance.
- Oversaw stocktakes to achieve accurate inventory and pricing.
- Managed cash and reconciled tills with rigorous security measures.
- Developed new promotions and product lines to exceed sales targets.
- Performed key-holding duties by managing cash drawers, site security and timely opening and closing.
- Improved store ranking by identifying performance gaps.
- Enthusiastically interacted with customers and executive leaders to boost sales and team morale.
- Delegated work based on sales targets and individual employee strengths.
Asst. Store Manager
SOHUM SHOPPE PVT LTD
12.2016 - 07.2017
- Managing staff
- Merchandising
- Hitting targets and implementing strategies to improve sales
- Stock control
- Hitting sales targets
- Account analysis
- Forecasting future sales
- Taking care of customer service including handling queries and complaints
- Recruiting and training new staff.
Floor Manager
SOHUM SHOPPE PVT LTD
01.2015 - 11.2016
- Coach and support other team members
- Hire and train new employees for the sales floor or other departments (e.g.shipping and receiving)
- Maintain and monitor store inventory
- Ensure that the store is clean, safe and presentable for customers
- Greet and assist customers as necessary when other sales associates are busy
- Conduct regular audits of the store's physical and practical condition to ensure quality
- Maintain product levels appropriately
- Interact with the public via social media and maintain the store's online presence
- Generate and review daily sales report.
Sales Executive
SOHUM SHOPPE PVT LTD
11.2012 - 12.2014
- Identifying business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options
- Selling products by establishing contact and developing relationships with prospects; recommending solutions
- Maintaining relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements
- Identifying product improvements or new products by remaining insurrectionist trends, market activities, and competitors
- Preparing reports by collecting, analyzing, and summarizing information
- Maintaining quality service by establishing and enforcing organization standards
- Maintaining professional and technical knowledgeably educational workshops; reviewing professional publications
- Contributing to team effort by accomplishing related results as needed.
- Closed large sales to exceed quota and align with company targets.
- Showcased product features and benefits to drive sales.
- Contacted customers to set-up appointments, monitor satisfaction levels and upsell additional offerings.
- Customised service offerings to accommodate consumer needs.
- Referenced weekly sales ad and promotional signage to verify and enforce correct pricing.
- Managed customer relationships through consultative sales techniques to attain individual sales goals.
- Converted cold leads to expand territory and negotiate profitable contracts.
- Mentored sales representatives to demonstrate proven sales strategies and apply best practices.
- Planned and coordinated product sales to exceed revenue projections and growth targets.
- Took stock of products and updated inventory records with new totals.
- Kept shelves neat, clean and organised through visual merchandising.
- Packed and processed stock from fresh counters using wrapping machines.
- Assessed customer product budget and requirements through consultations.
- Built displays of items for special promotions and updated signs with correct pricing.
- Scanned products at high tempo and bagged securely for customers to carry.
- Demonstrated products to customers to show features and promote items.
- Gained extensive knowledge of product inventory to aid customers with merchandise enquiries.
- Helped guests obtain specialised support for product, service and payment issues.
- Processed and loaded deliveries and backstock onto store shelves.
- Shared new products and promotions with customer to encourage sales.
- Replenished items and organised displays to keep stock looking professional.
- Assisted in annual stocktaking through counting, record-keeping and documenting.
Education
Bachelor of Arts -
Sunrise University
06.2017
Skills
- Hard Working
- Highly Organized
- Computer Skills
- Effective Time Management
- Microsoft Office
- Customer Service
- Fast Learner
- Ability to Work Under Pressure
- Communication Skills
- Ability to Work in a Team
- Fast and efficient learner
- Team player and smart worker
- Highly motivated
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store Opening and Closing
- Training and mentoring
- Team Leadership
- Friendly and Positive
- Outstanding communication skills
- Team leadership and coaching
- Store Merchandising
- Cash Management
- Retail Inventory Management
- Shift Scheduling
- Employee Training
- Team Building and Leadership
- Goals and performance
- Team motivation
- Recruiting and Hiring
Accomplishments
· Best Store Manager of the year in Reliance Retail Ltd.
· Best Store profitability in August 2023.
· Best Topline Sales in January 2022 in Reliance REtail.
· Awarded A+ in yearly ranking in overall pan india.
· Top 10 store managers in Pan Inia in Reliance Retail
Timeline
Store Manager
Kushals Retail Pvt Ltd
02.2024 - Current
Store Manager
RELIANCE RETAIL LTD
08.2021 - 09.2023
Store Manager
SOHUM SHOPPE PVT LTD
08.2017 - 01.2021
Asst. Store Manager
SOHUM SHOPPE PVT LTD
12.2016 - 07.2017
Floor Manager
SOHUM SHOPPE PVT LTD
01.2015 - 11.2016
Sales Executive
SOHUM SHOPPE PVT LTD
11.2012 - 12.2014
Bachelor of Arts -
Sunrise University
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