Pianku Kalita
Guwahati
Summary
Energetic and ambitious retail manager with over 5 years of experience increasing traffic
and sales by fostering a welcoming and friendly retail experience. Effectively utilizes
rewards programs and training opportunities to instill important customer service skills in
staff members. Adept in all aspects of project management including planning, budget
management, and coordinating all working parts of a project. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Store Manager
Reliance Retail Ltd
Guwahati
08.2021 - 09.2023
- Motivated and supervised staff to ensure productivity and customer satisfaction.
- Developed strategies for increasing store sales, improving operational efficiency, and reducing costs.
- Monitored stock levels and ordering of new merchandise as needed.
- Created weekly schedules to ensure adequate coverage of the store during operating hours.
- Conducted performance reviews for employees in a timely manner.
- Resolved customer complaints in an efficient and professional manner.
- Maintained accurate records of all daily transactions including sales receipts, discounts, returns.
- Ensured compliance with company policies and procedures regarding safety, security, cash handling.
- Coordinated promotional events such as sales campaigns or special offers to drive business growth.
- Trained new staff members on policies, procedures, product knowledge and selling techniques.
- Oversaw the execution of visual merchandising activities in line with corporate standards.
- Analyzed financial data to identify trends in customer spending habits and develop strategies accordingly.
- Collaborated with marketing team to create targeted campaigns that increased customer loyalty.
- Implemented cost-saving measures while maintaining high quality service standards.
- Managed inventory control systems to ensure optimal stock levels at all times.
- Built relationships with vendors to negotiate pricing terms and secure better deals.
- Performed regular audits of store operations to identify areas for improvement.
- Provided guidance and support to employees on how best to handle difficult customers or situations.
- Organized store layout according to corporate guidelines while maximizing space utilization.
- Established membership loyalty implementing rewards program to drive client retention.
- Formed and sustained strategic relationships with clients.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Store Manager
Nysaa Retail Pvt Ltd
12.2019 - 07.2021
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
- Ensured compliance with safety regulations and company policies.
- Implemented efficient systems for tracking stock movement.
- Analyzed financial data to identify areas of improvement.
Floor Manager
Sohum Shoppe Pvt Ltd
Guwahati
08.2018 - 10.2019
- Maintained a safe, clean and organized floor environment.
- Assigned tasks to team members in accordance with their skillset.
- Ensured that all staff members adhered to safety guidelines and regulations.
- Monitored inventory levels, restocked shelves as needed, and reported any discrepancies to management.
- Resolved customer complaints or escalated them as necessary for further resolution.
- Created daily work schedules for staff members according to the needs of the business.
- Developed strategies for increasing sales productivity and profitability within the department.
- Organized promotional events such as product launches or special discounts in order to increase sales revenue.
- Promoted teamwork among team members by encouraging collaboration on projects or initiatives.
- Identified process improvements that could help improve efficiency across the entire organization.
Education
Bachelor of Arts - Arts
Sunrise University
Alwar, Rajasthan07.2017
Skills
- Facility Management
- Inventory Control
- Process Improvements
- Policies and Procedures Implementation
- Regulatory Compliance
- Staff Management
- Program Administration
- Store Maintenance
- Budgeting and Cost Control
- Lead Generation
- Schedule Management
- Inventory Management
- Data Management
- Customer Retention
- Department Oversight
- Business Forecasting
- Revenue Generation
- Administrative Management
- Cost Control
- Customer Service Management
- Sales Tracking
Accomplishments
- Best Store Manager of the year in Reliance Retail Ltd.
- Best Store profitability in August 2023.
- Best Topline Sales in January 2022 in Reliance REtail.
- Awarded A+ in yearly ranking in overall pan india.
- Top 10 store managers in Pan Inia in Reliance Rtail.
Languages
Assamese
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Certification
- Certificate in Retail Management during Covid.
Timeline
Senior Store Manager
Reliance Retail Ltd
08.2021 - 09.2023
Store Manager
Nysaa Retail Pvt Ltd
12.2019 - 07.2021
Floor Manager
Sohum Shoppe Pvt Ltd
08.2018 - 10.2019
Bachelor of Arts - Arts
Sunrise University
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