Summary
Work History
Education
Skills
PERSONAL DETAILS:
Timeline
PERSONAL DETAILS:
Courses:
Personal Information
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Pijush Biswas

Navi Mumbai

Summary

A dedicated Software Engineer with 3.5+ years of work exp in Tech Mahindra for SBI client (BFSI) in various projects & roles; 2 years of experience in Manual Testing & 1.5+ years of experience in Dynatrace Application Support. With a keen eye for detail and observation, I am committed to thoroughly assessing a particular entity to ensure optimal performance and user satisfaction while eliminating all errors by timely reporting them to relevant team.

Work History

Associate Software Engineer / Application Support

Tech Mahindra
  • Manual Testing (Sanity, SIT, Regression, CUG), Test Case Preparation based on Solution Document, Defect report, tracking through end-to-end testing.
  • Exposure to Postman, JIRA, SQL
  • Dynatrace Tool & Application Support (Performance Monitoring, Troubleshooting).
  • L1/L2 support for SBI INB applications via Dynatrace tool.
  • Activity, deployment handling & information management.
  • Documentation & RCA preparation.
  • Incident Management role (Handling Issues of INB applications, Bridge Call, MIM call, RCA preparation, documentation).
  • MS Excel, Word, PowerPoint.
  • Team Lead.
  • SBI-YONOB & SBI-INB (BFS-IND)

SBI
  • Understanding of CR/Incidents/Demands raised for SBI applications for test execution.
  • Design & execute test cases to validate business logic, understanding document preparation.
  • Manual testing on SIT, Sanity testing on Production, Regression testing on CUG env.
  • Automation Script Execution for readymade scripts for testing banking applications ensuring seamless functionality across different modules.
  • SQL query execution for Database testing purpose.
  • Work in MS Excel for Test case preparation and review.
  • Sanity Testing on production env, post deployment activities on production.
  • Meetings with B.A and Client for walkthrough of solution documents.
  • End to End application performance testing on all env.
  • Payment’s testing.
  • Post testing, defects/bugs related follow-up with DEV team.
  • EXIT report generation.

SBI
  • Dynatrace application usage for L1/L2 support role for SBI INB & mobility applications.
  • All SBI INB Applications’ Performance Monitoring & Troubleshooting through Dynatrace tool.
  • Banking Applications’ health checkup.
  • Understanding of SBI INB applications’ workflow and architecture & Dynatrace tool.
  • Real time issue highlighting, tracking & troubleshooting through Dynatrace tool; by engaging respective team into hotline support bridge call of bank and taking follow-up and close the loop.
  • Collect and Provide RCA (Root Cause Analysis) for any issue of any application.
  • Activity and deployment handling.
  • Team and task management as an acting Lead in absence of main Lead.
  • Incident Management and Documentation.

Education

10th -

Dhadka N.C.L Vidyamandir

12th - Science

Dhadka N.C.L Vidyamandir

B. Tech - Information Technology (IT)

Asansol Engineering College

MBA - HRM (Human Resource Management)

SVKM’s NMIMS Business School

Skills

  • Manual Testing
  • Postman, JIRA, SQL
  • Dynatrace Tool
  • Application Performance Monitoring
  • Incident Management
  • Team Lead
  • MS Office – Excel, PPT, Word
  • Excellent Communication skill in English, Hindi and Bengali
  • Can handle tough situation and act promptly to handle difficult situation
  • Leadership qualities (able to handle & manage a team)
  • Ability to deal with people and situation based on the environment & ability to solve real time problems by analysing the Root Cause (RCA)
  • AWS Basics
  • HR roles & responsibilities (Payroll & Leave issues management via HRMS portal)

PERSONAL DETAILS:

Languages Known: - English, Hindi, Bengali.

Timeline

Associate Software Engineer / Application Support

Tech Mahindra

SBI

SBI

12th - Science

Dhadka N.C.L Vidyamandir

B. Tech - Information Technology (IT)

Asansol Engineering College

MBA - HRM (Human Resource Management)

SVKM’s NMIMS Business School

10th -

Dhadka N.C.L Vidyamandir

PERSONAL DETAILS:

Hobbies: Solo-Trips, Movies & WEB series, OTT, Music, watching travel & aviation vlogs on YouTube, doing research about aviation.

Courses:

AWS cloud practitioner, Linux, CI/CD.

Personal Information

  • Gender: Male
  • Nationality: Indian

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