Pijush Kanti Mondal
Asansol
Summary
Resourceful Human Resources Manager offers employee relations and business management expertise paired with first-rate communication and problem-solving abilities. Strategic and well-rounded professional seasoned in managing and overseeing various aspects of HR. Commended for building trusting relationships within organization to support business needs.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Human Resources Manager
Garuda Power Pvt. Ltd.
Asansol
08.2017 - Current
- Assisted in employee recruitment, hiring and interview processes.
- Handled employee discipline and termination to address policy infractions.
- Developed employee orientation and training programs for new hires.
- Scheduled meetings with employees to address concerns and grievances.
- Initiated employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals.
- Maintained employee records in accordance with company policy and applicable legal requirements.
- Assisted in the development of performance management systems including goal setting, performance reviews, corrective action plans and disciplinary procedures.
- Monthly updation to service leader, related to required Engineer/ Technician strength vs actual
- Ensure retentions process within legal frame work .Maintain HRMS.(physical file both active & inactive associates). Indirect purchase (vendor registration to payment). Ensure up to date inward & outward register. Reconciliation(as & when required) of HRMS. Ensure compliance under shop act, for both registered & corporate office. Proper documentation related to associates over all rating.
Customer Relationship Officer
Hinduja Global Solutions Limited
Durgapur
05.2012 - 09.2014
- Analyzed customer feedback data to identify opportunities for improvement in customer service delivery.
- Participated actively in team meetings focused on improving overall customer experience.
- Utilized CRM tools effectively in order to manage relationships with customers.
- Provided training sessions for new Customer Relationship Officers on best practices for interacting with customers.
- Identified opportunities to upsell products or services to existing customers.
Education
Diploma in Computer Hardware & Networking -
The George Telegraph Training Institute
Asansol05-2017
Bachelor of Arts - Arts
Trivenidevi Bhalotia College
Raniganj,India07-2011
Diploma in Information Technology Application -
Asansol Youth Computer Training Center
Asansol, India03-2009
Higher Secondary - Arts
Bijpur Netaji Shiksha Niketan
Raniganj,India04-2008
Madhyamik - General
Ushagram Boy's High School
Asansol,India04-2006
MBA - HR & Marketing
Bengal Institute of Technology And Management
Bolpur,IndiaSkills
- Recordkeeping
- Organizational Development
- Employee Relations
- Employee Onboarding
- Staff Management
- Leadership Development
- New Employee Orientation
- Payroll Administration
- Recruitment
- Employee Retention
- Contract Negotiation
- Recruitment Strategies
- MS OFFICE
Certification
- Diploma in Information Technology Application.(2008-2009)
- Diploma in Computer Hardware & Networking.(2015-2017)
Timeline
Human Resources Manager
Garuda Power Pvt. Ltd.
08.2017 - Current
Customer Relationship Officer
Hinduja Global Solutions Limited
05.2012 - 09.2014
Diploma in Computer Hardware & Networking -
The George Telegraph Training Institute
Bachelor of Arts - Arts
Trivenidevi Bhalotia College
Diploma in Information Technology Application -
Asansol Youth Computer Training Center
Higher Secondary - Arts
Bijpur Netaji Shiksha Niketan
Madhyamik - General
Ushagram Boy's High School
MBA - HR & Marketing
Bengal Institute of Technology And Management
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