Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Timeline
Piklu Nath

Piklu Nath

Hospitallity
BENGALURU
If you don’t become the ocean you’ll be seasick every day.
Leonard Cohen

Summary

Experienced and effective Operations Manager bringing forth valuable industry experience and a passion for management. Results-oriented with a proven track record of improving overall operations within a company or department. Adept in analytical thinking, strategic planning, leadership, and the management of staff and procedures. Links Linked In Skills Leadership and Teamwork Ability to Work in a Team Adaptability Fast Learner Ability to Multitask Problem Solving Teamwork Time Management Computer Skills Communication Leadership Effective Time Management Customer Service Stock Management Efficiency-driven city leader skilled at leading departments, improving transparency in government and building positive relationships with government agencies, community organizations and members of the public. Exceptional planning, program management and team development skills gained during 2018-2020 Year career supporting cities with more than 15000 residents.

Overview

15
15
years of professional experience
5
5
years of post-secondary education
3
3
Languages

Work History

City Manager

Hunger Box
Bengaluru
12.2022 - Current
  • Food safety & hygiene – To ensure team and vendors are following sops and tracking audit recommendations
  • Supply – To work closely for vendor management / timely organization of food festivals and replacement of vendors based on admin/head office directions.
  • Appointed and managed department heads to maintain smooth operations between different functional areas.
  • Kept municipal operations in compliance with city ordinances, state requirements and federal laws.
  • Maintained department productivity and standards through proactive management of teams and policies.
  • Worked alongside stakeholders to evaluate projects and determine feasibility of implementation.
  • Pursued learning opportunities and maintained current understanding of trends and technological advances in municipal management.
  • Reduced operational risks while organizing data to forecast performance trends.

Area Operation Manager

Hunger Box
Bengaluru
01.2020 - 11.2022
  • Expected to promote guest delight and ensure guest satisfaction, all the while maintaining a safe and hygienic environment for the preparation and service of food & beverage at your respective cafeterias
  • Required to have an understanding of the financial health of your cafeteria Sops on day-to-day operations, attendance tracking, rostering, vendor management, employee engagement, admin engagement, escalation matrix, cash management & reporting format Attend mandatory training sessions as & when held by the head office Personal grooming standards as set by the company for self and a team of experienced managers & site managers.
  • Analyzed market trends and customer feedback to develop new strategies for improving operations.
  • Enforced compliance with local, state and federal regulations and company standards.
  • Enhanced regional branch performance by implementing proven management processes to increase revenue.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Developed processes to save on costs and prevent losses.

Food & Beverage Manager

Hotel Naveen
Hubli
07.2018 - 01.2020
  • Managed bar and wait staff and directed hiring program.
  • Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
  • Responded to customer complaints, addressing concerns, and distress with amicable interactions.
  • Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
  • Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
  • Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
  • Oversaw proper disposal of unused and tainted beverage stock, adhering to related health and safety guidelines.
  • Built stronger wine list aligned with trends, improved credibility of restaurant's program and raised profitability per glass.
  • Adhered to corporate efficiency and profitability goals for beverage purchasing and distribution.
  • Resolved customer complaints involving food or beverage quality and service.

Sr. Restaurant Manager

China Gate Restaurant Pvt Ltd
Mumbai
03.2015 - 07.2018
  • Managed the food and beverage service onboard, ensuring all
  • Employees were provided with a positive experience
  • Ensured all food and beverage orders were accurate and served promptly, resulting in a 35% increase in customer satisfaction
  • Greeted customers in a friendly and professional manner
  • Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service, Performed opening and closing duties as required by the restaurant
  • Restocked supplies and food items to ensure the restaurant was fully prepared for service
  • Worked with the store manager to develop and execute a store budget that resulted in a 9% reduction in overhead costs

Restaurant Manager

Cartier Hotels & Resort Pvt Ltd
Bengaluru
03.2015 - 11.2015
  • Developed and maintained relationships with vendors to ensure quality products at competitive prices
  • Streamlined operations and reduced labor costs by 5% through the implementation of new workflows and processes
  • Developed and implemented new menu items that generated a increase in sales
  • Implemented new systems and procedures that improved operational efficiency
  • Developed an employee recognition program that improved morale and increased productivity by 50%
  • Created a marketing plan that resulted in an increase in customer visits by 25%

Assistant Restaurant Manager

Aloft Chennai OMR IT Expressway
Chennai
08.2014 - 02.2015
  • Performed opening and closing duties as required by the restaurant
  • Restocked supplies and food items to ensure the restaurant was fully prepared for service
  • Collaborated with kitchen staff to develop and implement new menu items that increased restaurant sales by 38%

Food & Beverage Executive

Courtyard By Marriott
Chennai
04.2008 - 06.2014
  • Managed the food and beverage service onboard, ensuring all
  • Guest were provided with a positive experience
  • Coordinated with the chef to ensure timely delivery of food and beverage supplies and reduce inventory costs
  • Created and enforced food and beverage safety policies to ensure compliance with industry standards.

Education

BHM - Food

SRM Institute of Hotel management
08.2005 - 05.2008

MBA - Finance

National Institute of Bussiness mangement
06.2008 - 05.2010

Skills

Administration strength

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Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Supervised team of 203 staff members.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

City Manager - Hunger Box
12.2022 - Current
Area Operation Manager - Hunger Box
01.2020 - 11.2022
Food & Beverage Manager - Hotel Naveen
07.2018 - 01.2020
Sr. Restaurant Manager - China Gate Restaurant Pvt Ltd
03.2015 - 07.2018
Restaurant Manager - Cartier Hotels & Resort Pvt Ltd
03.2015 - 11.2015
Assistant Restaurant Manager - Aloft Chennai OMR IT Expressway
08.2014 - 02.2015
National Institute of Bussiness mangement - MBA, Finance
06.2008 - 05.2010
Food & Beverage Executive - Courtyard By Marriott
04.2008 - 06.2014
SRM Institute of Hotel management - BHM, Food
08.2005 - 05.2008

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