Piku Golui
Howrah
Summary
Results-driven Supply Chain & Operations professional with 5+ years of experience in managing end-to-end inbound and outbound operations, inventory management, warehouse processes, and supply chain activities across e-commerce and quick-commerce environments. Proven experience in leading and managing teams of up to 150+ associates, driving operational excellence, productivity, SLA/KPI adherence, and turnaround-time improvement. Strong expertise in SAP HANA, MIRO, GRN, RTV, Outward processes, Purchase Order management, and MIS reporting. Experienced in managing daily operations, workforce performance, process compliance, cross-functional coordination, and issue resolution. Demonstrated ability to identify operational gaps, implement process improvements, and deliver consistent results in fast-paced, high-volume environments.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Sr. TL IB, Inventory and OB Operations
Purplle - Manash Lifestyle PVT. LTD.
10.2024 - Current
- Managed 135+ associates and 15 Team Leaders, ensuring productivity, quality, SLA, and KPI targets.
- Led daily operations, workforce planning, and performance management to achieve business targets.
- Improved productivity and reduced TAT through workflow optimization and process improvements.
- Identified operational gaps and implemented corrective actions to improve efficiency and service quality.
- Managed PIPs, conducted performance reviews, and coached teams for continuous development.
- Led RCA and CAPA initiatives to resolve recurring operational issues and ensure process compliance.
- Prepared and presented operational performance reports and key insights to senior management.
Team Leader Inbound Operation
Purplle - Manash Lifestyle PVT. LTD.
04.2023 - 10.2024
- Managed end-to-end inbound operations, including Dock Receiving, Quality Check (QC), Goods Receipt Note (GRN in SAP), Inward processing, Discrepancy management, and Return to Vendor (RTV in SAP).
- Led team of 50 associates across 5 Sr. Executives, achieving productivity, quality, and SLA targets.
- Trained new team members and supported skill development to improve overall team efficiency.
- Facilitated coaching sessions, one-on-one meetings, and performance reviews to enhance team capabilities.
- Managed attendance, shift planning, and workforce utilization to ensure operational efficiency.
- Ensured adherence to SOPs, compliance requirements, and quality standards.
- Delivered continuous process improvement initiatives to enhance productivity, quality, and customer satisfaction.
- Oversaw inbound MIS reports, ensuring accurate data tracking and timely reporting for operational insights.
Sr. Executive MIS & Inbound Operation
Purplle - Manash Lifestyle PVT. LTD.
12.2020 - 03.2023
- Managed a team of 15 associates, ensuring achievement of productivity and quality targets.
- Monitored Inbound Pendency, Employee Performance, and Hourly reports to track operational KPIs and support data-driven decision-making.
- Coordinated day-to-day invoice booking operations with Head Office (HO) team for timely payment clearance and resolved invoice discrepancies within defined timelines.
- Executed SAP MIRO invoice verification and RTV (Return to Vendor) Purchase Order creation, ensuring accurate processing and compliance with procurement deadlines.
- Experienced in DICE Purchase Order (PO) creation, tracking, and MIS reporting, ensuring accurate data management and timely processing by following FIFO.
Education
Bachelor of Arts -
NSOU
HOWRAH01-2026
Diploma Course - SCM Materials Management
INDIAN INSTITUTE OF MATERIALS MANAGEMENT
HOWRAH01-2024
Higher Secondary & Secondary Education -
Khasmorah High School
01-2015
Skills
- Supply Chain Management
- Logistics Operations
- Operations management
- WMS expertise
- SAP Logistics
- Inventory Reconciliation
- Data & Analytical Skills
- Data Visualization
- Process Optimization
- Customer Experience
- Leadership skills
- Time Management
- Teamwork
- ERP Systems
Certification
- Purplle - Best Employee of the Month for March 2021
- Purplle - Best Employee of the Month for May 2021
- Computer Basic Certificate
- Computer Diploma Certificate
Projects
Warehouse Relocation Project
- Successfully managed end-to-end warehouse relocation, including planning, inventory movement, reconciliation, manpower allocation, and system updates.
- Ensured inventory accuracy, minimal operational disruption, and seamless business continuity throughout the transition.
Languages
- English
- Hindi
- Bengali
Timeline
Sr. TL IB, Inventory and OB Operations
Purplle - Manash Lifestyle PVT. LTD.
10.2024 - Current
Team Leader Inbound Operation
Purplle - Manash Lifestyle PVT. LTD.
04.2023 - 10.2024
Sr. Executive MIS & Inbound Operation
Purplle - Manash Lifestyle PVT. LTD.
12.2020 - 03.2023
Bachelor of Arts -
NSOU
Diploma Course - SCM Materials Management
INDIAN INSTITUTE OF MATERIALS MANAGEMENT
Higher Secondary & Secondary Education -
Khasmorah High School