PILLA SUDHARSHAN
SCM Dark Store LM Retail Sales Operations Leader 13y
Vijayawada,AP
Summary
Store Manager leading grocery and quick-commerce store operations across hygiene, SOP compliance, and audit readiness. Delivers 100% fill rate, controls shrink and damage, and keeps customer complaints near 2% while coordinating inventory, operations, HR, and outbound flow. Drives team execution to meet store SLA, product quality, and transaction accuracy standards.
Overview
1
1
Language
14
14
years of professional experience
Work History
Store Manager
Flipkart India Pvt Ltd (Flipkart Minutes)
02.2026 - Current
- To Maintain the Store Hygiene and standards.
- Ensure Store SOP and Process Compliance.
- Ensure to maintain all parameters as Audit.
- Team management & engaging people.
- Cross functional coordination with Inventory and Operations. HR and other categories.
- Shrink & Damage Controlled as per processes.
- Supervising goods transactions Inbound / Outbound / F&V.
- Responsible for closely monitoring the work and ensuring timely completion, and quality of the products.
- Maintain Customer Complaints 2% Based on Delivery Orders.
- Customer Fill Rate maintained 100% Based on The Sale Qty.
- Ensure to maintain Instore & PPI achieve the company SLA.
- Monitoring to LM Operations.
- Worked in Flipkart India Pvt Ltd (Flipkart Minutes) as Store Manager from 05th Feb 2026 to Till Now. in Guntur (Guntur District) AP.
DC Manager
Innovative Retail Concepts Pvt Ltd (Big Basket)
03.2023 - 09.2024
- As Dc Manager Operating 50000Sft and Dc monthly sale 7cr with the team of 150 Members of staff.
- Ensure DC SOP and Process Compliance.
- Ensure to maintain all parameters as Process Audit.
- Team management & engaging people.
- Cross functional coordination with Inventory and Operations. HR and other categories.
- Shrink Controlled to 0.15%, Dump Controlled to 6% F&V as per processes.
- Supervising goods transactions Inbound / Outbound / F&V.
- Responsible for closely monitoring the work and ensuring timely completion, and quality of the products.
- P&L review and controlling and minimizing company expenses.
- Maintain Customer Complaints 2% Based on Delivery Orders.
- Customer Fill Rate maintained 99.70% Based on The Sale Qty.
- Ensure to maintain OTA & OTD all Lob's 100% On time.
- Monitoring to B2C, B2B, T4, BBD, BBNOW Operations.
- Worked in Innovative Retail Concepts Pvt Ltd (Big Basket) as DC Manager from 01st Mar 2023 to 04th Sep 2024. in Vijayawada (Krishna District) AP.
Assistant DC Manager
Innovative Retail Concepts Pvt Ltd (Big Basket)
11.2021 - 02.2023
- To maintain the DC Hygiene and Standards.
- To monitor and maintain the as per company sales target for on time Dispatch & Dashboard & Process Audit Score, Billing Error, Picker Scan Speed and Productivity.
- Process audit score maintain 90% every quarter.
- Controlling and minimizing company expenses.
- Supervising goods transactions Inbound / Outbound.
- Responsible for closely monitoring the work and ensuring timely completion, and quality of the products.
- Motivate the conduct daily briefings floor team to achieve department targets.
- Product damage and claim management.
- Housekeeping management.
- Shrinkage Management.
- D&E articles liquidation.
- To give the training for the staff.
- To control the F&V Dump and DAD.
- Maintain Customer Complaints 0.60% Based on Delivery Orders.
- Customer Fill Rate maintained 99.70% Based on The Sale Qty.
- Stock Hand Over to Hub’s 100% On time.
- Monitoring B2C, B2B, T4, BBD, BBNOW Operations.
- We have monitored the T4 Krishna District 44 Stores Operations Gaps and Complaints.
- Monitoring G1, G2 People attrition.
- Promoted In Innovative Retail Concepts Pvt Ltd (Big Basket) – DC Manager.
- Worked in Innovative Retail Concepts Pvt Ltd (Big Basket) as Assistant DC Manager from 25th Nov 2021 to 28th Feb 2023. in Vijayawada (Krishna District) AP.
Assistant Store Manager
Reliance Retail Pvt Ltd
11.2019 - 11.2021
- To maintain the Store Hygiene and Standards
- To monitor and maintain the as per company sales target for Jiomart SLA & Dashboard & operation excellence, Billing Error, Cashier speed and manual punch.
- Controlling and minimizing company expenses.
- Supervising goods transactions Inbound / Outbound.
- Analyzing the business problems and making development plans for improvement, and making it profit center.
- Responsible for closely monitoring the work and ensuring timely completion, and quality of the products.
- Motivate the conduct daily briefings floor team to achieve department targets.
- Maintain all SKUs in retail store (follow-up with merchandise team).
- Product damage and claim management.
- Crowd management.
- Housekeeping.
- Shrinkage Management
- Monitor the promo sku’s availability and proper signage.
- Freebee management
- P&L review
- D&E articles liquidation
- Coordinate with compliance team and get the all licenses
- To give the training for the staff
- To control the F&V Dump and DAD.
- Space management (Including BOH).
- Maintain Articles POG as per company guidelines.
- Worked in Reliance Retail Pvt Ltd as Assistant Store Manager from 01st Nov 2019 to 15th Nov 2021. in Narasaraopet (Guntur District) AP.
Business Development Executive
Reliance Retail Pvt Ltd (FPS Project)
03.2018 - 10.2019
- Handling 25 Stores in Krishna District with the target of 30lac.
- Maintain beet plan as per vendor wise visit to store and generate the business daily basis.
- To maintain the Store Hygiene.
- Supervising goods transactions of arranging goods proper Po, while receive D&E and FIFO and High value articles Micro Count.
- As per credit payment process weekday after make payment.
- Maintain the Private Articles Sale.
- Maintain all SKUs in retail store along with the help of merchandise team.
- Collect the indent from stores respective category wise.
- Explain Profit and Losses process as per company norms.
- Monitoring & Maintain all Sales Reports/Trackers.
- As per POG placed articles and Push Sales Private label articles.
- Promoted In Reliance Retail Ltd (SMART) – Assistant Store Manager.
- Worked in Reliance Retail Pvt Ltd (FPS Project) as Business Development Executive from 20th March 2018 to 30th Oct 2019. in Vijayawada (Krishna District).
Purchase Manager
VV My Store India Pvt Ltd
06.2017 - 02.2018
- Handling 15 Stores in territory of AP as a Purchasing Manager.
- Collect the required articles from store wise nearby Super Stockiest and Distributors.
- Analyzing the business problems and making development plans for improvement, and making it profit center.
- Explain the company process and new Promos & Offer’s by the way item member connect, utilize company strategies to achieve the monthly sales targets.
- Maintain all SKUs in retail store.
- Marketing Promotions activates.
- Pricing communication to store.
- Worked in VV My Store India Pvt Ltd as Purchase Manager from 01st June 2017 to 15th Feb 2018. in Vijayawada (Krishna District).
Business Development Associate
Reliance Market
09.2015 - 05.2017
- Handling primary & secondary with 70lacs. Per month.
- Prepared list of potential customers in Beat Plan i.e., Retail outlets, wholesale outlets based on retail market research.
- Meet outlets and communicate latest promotions and Offers, and monthly bonus (Rishta).
- Achieve sales targets & generating demand in the market.
- Systematic implementation of marketing strategies in my territory.
- Focus Private label article’s and increase sales.
- Planning monthly Primary (coordination with Merchandising Team) and Secondary Sales, Maintain all Seasonal and Consumer Promotions Stocks.
- Achieving all Segment, Category Sales Targets and Achievements.
- Maintain all Sales Reports/Trackers.
- Achieved more than 3 times got award from Department Star in Sales. of the in RELIANCE MARKET.
- Worked in Reliance Market as Business Development Associate from 04th Sep 2015 to 07th May 2017. in Vijayawada (Krishna District).
ISR (Inside Sales Reprehensive)
DABUR INDIA PVT LIMITED
08.2012 - 08.2015
- Handling primary & secondary with 40lacs. Per month.
- Handling Vijayawada wholesale outlets and retail outlets 280
- Meet outlets and communicate latest promotions and Offers, and monthly Schemes.
- Systematic implementation of marketing strategies in my territory. : Planning monthly Primary (coordination with TSI) and Secondary Sales, Maintain all Seasonal and Consumer Promotions Stocks.
- Achieving all Segment, Category Sales Targets and Achievements.
- Maintain all Sales Reports/Trackers.
- Actively Participated In Launching Of New Product In Market. Fem Bleach Cream Placement Distribution 75% In The Month Of June 2013.
- I Improved Form 30Lac To 50Lac Sales In a Month Of Nov 2014.
- Reported To TSI.
- Worked in DABUR INDIA PVT LIMITED as ISR (Inside Sales Reprehensive) from 01st Aug 2012 to 25th Aug 2015. in Vijayawada Market.
Education
Intermediate - M.E.C
Board of Intermediate
APSSCGraduation B.com -
Sri Krishna Devaraya University
01-2016
Skills
Store operations management
Process compliance
P&L management
Team leadership
Cross-functional coordination
Inventory control
Shrinkage management
Inbound & outbound operations
Audit management
Customer complaint handling
Timeline
Store Manager
Flipkart India Pvt Ltd (Flipkart Minutes)
02.2026 - Current
DC Manager
Innovative Retail Concepts Pvt Ltd (Big Basket)
03.2023 - 09.2024
Assistant DC Manager
Innovative Retail Concepts Pvt Ltd (Big Basket)
11.2021 - 02.2023
Assistant Store Manager
Reliance Retail Pvt Ltd
11.2019 - 11.2021
Business Development Executive
Reliance Retail Pvt Ltd (FPS Project)
03.2018 - 10.2019
Purchase Manager
VV My Store India Pvt Ltd
06.2017 - 02.2018
Business Development Associate
Reliance Market
09.2015 - 05.2017
ISR (Inside Sales Reprehensive)
DABUR INDIA PVT LIMITED
08.2012 - 08.2015
Intermediate - M.E.C
Board of Intermediate
Graduation B.com -
Sri Krishna Devaraya University