Pina Jain
Hair Dresser
Mumbai
Summary
Certified Hairstylist with extensive customer service background. Successful at exceeding salon product sales goals through persuasive client consultations. Motivated by love of aesthetic improvement and desire for customer satisfaction.
Overview
5
5
years of professional experience
Work History
Hair Salon Owner
THE GLAM STUDIO
MUMBAI
04.2019 - Current
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Completed wet styling, thermal styling, permanent waving and hair relaxing services.
- Recorded notes for future reference about customer preferences and services delivered.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Processed payments, entering sales in register for prompt customer service.
- Trimmed, cut and shaped hair and hairpieces based on customer preference.
- Resolved guest complaints about service or style.
- Mixed pigments and used proper techniques to achieve desired color.
- Designed individualized plans to assist customers in healing damaged or dry hair.
- Educated customers on products to maximize benefits.
- Determined appropriate hair treatments based on conditions and textures.
- Organized sales area and work station to showcase products and boost sales.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Serviced high-profile clients with intricate coloring and highlighting techniques.
- Permed, relaxed and bleached hair for customers daily.
Hair Dresser
S.P.SALOON
MUMBAI
08.2017 - 03.2019
- Assessed customer hair texture, treatment history and desired outcome to determine services required.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Completed wet styling, thermal styling, permanent waving and hair relaxing services.
- Trimmed, cut and shaped hair and hairpieces based on customer preference.
- Introduced salon to alternative hair therapies involving natural products to bring in new clients.
- Styled hair for large events such as annual fashion shows and special hair expos.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
Education
No Degree -
HOLY NAME HIGH SCHOOL
COLABA 04.2001 -
FOUNDATION COURSE - HAIR STYLING & HAIR DRESSING
B BLUNT ACADEMY
ANDHERI 10.2016 - 04.2017
Skills
Customer consultation
Timeline
Hair Salon Owner
THE GLAM STUDIO
04.2019 - Current
Hair Dresser
S.P.SALOON
08.2017 - 03.2019
FOUNDATION COURSE - HAIR STYLING & HAIR DRESSING
B BLUNT ACADEMY
10.2016 - 04.2017
No Degree -
HOLY NAME HIGH SCHOOL
04.2001 -
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