Summary
Overview
Work History
Education
Skills
Certification
Websites
Timeline
Generic
Pinak Mazumdar

Pinak Mazumdar

Bangalore

Summary

Experienced DevOps and SRE professional guiding DevOps and SRE teams toward successful implementation of DevOps methodologies. To grow up as a specialist in a fast, challenging environment where I can utilize and enhance my acquired skills and abilities in the industry, in order to achieve professional growth while being resourceful to the organization.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Principal Systems Analyst

Netcracker Technology
Bangalore
11.2024 - Current
  • Established GitOps-based workflows for 150+ cloud-native services using Argo CD, Helm, and Kustomize.
  • Integrated automated health checks, progressive delivery strategies, and RBAC policies for secure multi-team usage.
  • Achieved 80% reduction in deployment failures and a 60% improvement in rollout speed.
  • Enabled zero-downtime deployments, blue-green strategies, and audit-friendly release tracking.
  • Lead system analysis, solution design, and delivery for DevOps automation initiatives.
  • Translated business and technical requirements into scalable system designs and reusable components.
  • Documented architecture decisions, design patterns, integration flows, and configuration changes.

DevOps Architect

Sapiens International Corporation
Bangalore
02.2021 - 10.2024
  • Developed automated build and continuous software integration processes to drive CI, CD procedures thereby decreasing the turnaround time from DEV to QA to Production by 30%
  • Collaborated with cross-functional development team members to analyze evolving client requirements, resulting in the identification of innovative system solutions that reduced customer support issues by 40%
  • Identified areas of improvement in existing pipelines and recommended solutions which brought down manual efforts by 50%
  • Drove redevelopment of internal tools and processes resulting in reduction of 20% of the total time taken by a new release process by writing custom libraries for example writing an automation for image scanning report as part of DevSecOps methodology
  • Spearheaded a process re-engineering project to find and improve all automation processes, whereby identified and restructured automations cut down the overall execution time of the automation by 75%
  • Led design and implementation of public cloud native solutions, leveraging IAC tools such as Terraform resulting in streamlined and simplified deployment processes
  • Collaborated with cross-functional development team members to analyze evolving client requirements, resulting in the identification of innovative system solutions that reduced tickets raised to support teams

Senior Consultant - DevOps

EdgeVerve Systems Limited
Bangalore
06.2018 - 02.2021
  • Analyzed application performance, identified bottlenecks on application and infrastructure, devising performance tuning advisories thereby improving overall application performance by 50%
  • Designing backup strategy and minimal downtime failover approaches
  • Identified steps to reduce infrastructure costs by 10% resulting in an eventual $75k cost savings on the infrastructure for a particular customer
  • Mentored junior engineers and developers which significantly boosted overall success and productivity of team, thus improving the team KPI by 25%
  • Supported the sales team by providing technical expertise in pre-sales activities such as product demonstrations or proposal writing.

Consultant - DevOps

EdgeVerve Systems Limited
Bangalore
06.2016 - 06.2018
  • Performing POCs and evaluating tools for the existing Dev platform for monitoring business processes, and contributing to observability by creating dashboards and log aggregation mechanisms for container-based applications using tools such as Datadog, Loki, and Prometheus.
  • Conducted POCs and developed solutions using cloud-native tools and platforms, thereby improving customer success and generating new business leads for sales and pre-sales teams by 20%.
  • Traveled to key account locations to deliver training and technical support, contributing to the successful launch of new products, and fostering strong client relationships, generating new business opportunities by 50%.
  • Played a key role in hardware and infrastructure planning for customers, resulting in optimized capacity recommendations for JVMs and a clustering approach, saving nearly $700K annually on infrastructure spending.

Software Engineer

Oracle India Private Limited
Bangalore
05.2015 - 06.2016
  • Provided post-sales support and solutions to Oracle customer base, resulting in a 30% decrease in specific areas of product-related issues
  • Collaborated with other software support engineers and worked on test cases along with BDE (Bug Development Engineer), contributing to a 20% decrease in bug resolution time
  • Created automated processes and WLST scripts for configuring WLS domains and integrate with external foreign JMS resources, JMS modules like distributed queues, topics, connection factories in internal Oracle Labs
  • Documented resolutions for inclusion in Oracle Support Knowledge Base, leading to a 30% improvement in support team efficiency for handling similar issues
  • Worked closely with global customers spanning across various time zones to resolve P1/P2 issues, resulting in a 40% decrease in the average time to resolve critical cases
  • Achieved an average CSAT score of 9/10 quarterly, demonstrating consistent customer satisfaction and contributing to improved customer retention and loyalty

Software Engineer

Wipro Technologies
Bangalore
05.2010 - 06.2015
  • Wrote and developed automation scripts for setting up new middleware environments on WebLogic, JBoss, WebSphere using Python, WLST for development, production or pre-production environments thereby reducing manual efforts by more than 50%
  • Debugging and troubleshoot complex issues at various layers of the product stack, documenting the solutions and contributing to the existing knowledge base thus reducing new ticket creation by 30% and 3x reduced turnaround time while resolution
  • Created automated procedures for application, filesystem backup, resource utilization monitoring, deployment, backup etc
  • Using reusable scripts thereby reducing the manual efforts by support and environment engineers by 50%

Education

Bachelor of Science -

Garden City College of Science and Management Studies
Bangalore
04.2010

Skills

  • Cloud-native architecture
  • GitOps workflows
  • Infrastructure as code
  • Performance tuning
  • AWS
  • Prometheus
  • Grafana
  • Elastic
  • Kibana
  • Metric Beat
  • Groovy
  • Python
  • Container Orchestration
  • Docker
  • Kubernetes
  • Rancher
  • Openshift
  • CI
  • CD Jenkins
  • ArgoCD
  • Github Actions
  • Bitbucket
  • Sonar
  • Artifactory
  • Harbor
  • Coaching and Mentoring
  • Design Thinking
  • Problem Solving
  • Business analysis
  • Team leadership
  • Process improvement
  • Root cause analysis
  • Client relationship management
  • System design

Certification

  • OCA, Oracle WebLogic Server 12c Administrator, 2021
  • Databricks Lakehouse Fundamentals Academy Accredited, 2023
  • Databricks Generative AI Academy Accredited, 2023
  • Google Cloud Platform Business Professional Accreditation, 2022
  • AWS Solutions Architect - Associate, 2023

Timeline

Principal Systems Analyst

Netcracker Technology
11.2024 - Current

DevOps Architect

Sapiens International Corporation
02.2021 - 10.2024

Senior Consultant - DevOps

EdgeVerve Systems Limited
06.2018 - 02.2021

Consultant - DevOps

EdgeVerve Systems Limited
06.2016 - 06.2018

Software Engineer

Oracle India Private Limited
05.2015 - 06.2016

Software Engineer

Wipro Technologies
05.2010 - 06.2015

Bachelor of Science -

Garden City College of Science and Management Studies

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Pinak Mazumdar