Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

PINAK ROY CHOWDHURY

Pune

Summary

Results-driven Change Manager accomplished in driving successful updates at department- or business-wide level. Expert in relevant tools and strategies to achieve targets and control risks associated with implemented changes. Decisive in planning implementations and articulate in communicating updates.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Change Manager

Wipro Technologies
Pune
07.2020 - Current
  • Scrutinizing changes at manager level.
  • Communicating with different towers for defect analysis.
  • Conducting TAB calls for clarification on changes.
  • Participating for CAB calls for proper sync with clients and projects.
  • Analysing any change against Major incidents.
  • Creating and publishing regular data with stake holders.
  • Setting weekly calls for any update and improvement of the process.

Wipro Technologies
Pune
04.2016 - 06.2020
  • Lead a cross-functional team of 22 members. Co-ordinating and dedicating tasks to ensure timely project completion.
  • Communicating with clients to understand the business needs and implementing it.
  • Focused of customer experience and with multiple initiative increased SRR by 4% within 2 months.
  • Collaborating with multiple departments to enchance the customer experience.
  • Implementation of Multi Factor Authentication like MS Authenticator, Okta and Google Authenticator.
  • Analysing data and creating dashboard using MS Power BI.

System Engineer

Spectra Consultancy Pvt Ltd
Kolkata
09.2014 - 11.2015
  • Complete implementation and maintainance of local server in Treasury Office.
  • Providing training and guidance of software usage.
  • Creating and maintaing database of multiple Government departments.
  • Minimizing the bill pass ETA by 2 hours from one business day.
  • Mentoring software users day to day to understand the multiple funtionility of the software.

Jr. Software Developer

Alltechz Solution Pvt Ltd
Chennai
06.2013 - 12.2013
  • Creating code of the software from the scratch.
  • Understanding requirement of the client and planning sprint sessions accordingly.
  • Meeting the delievery time agreed with clients.
  • Communicating with multiple teams to sync the project.

Education

B.Tech - Computer Science & Engineering

Heritage Institute Of Technology
01.2013

Diploma - Computer Science & Technology

Saroj Mohan Institute of Technology
01.2010

Class X -

CBSE Board
01.2004

Skills

  • Customer relationship management
  • Risk management skills
  • Risk analysis
  • Change management
  • Agile development
  • Scope management
  • Root-cause analysis
  • Resource allocation
  • Mentoring
  • Risk management
  • Project management
  • Cross-functional collaboration

Certification

  • Trained on .NET(c#) with ORACLE 9i from HCL Infosystem.
  • Trained on JAVA, J2EE, Hibernate and Spring.
  • Certified First Line Manager by Wipro Ltd.
  • Certified ITIL 4 fundamentals and Service and Service Management.
  • Agile Project Mangement.
  • Project Management.

Accomplishments

  • Awarded best Production Specialist for two quaters in a financial year.
  • Awarded Long Service Award.
  • Awarded the best location in terms of SLA’s – CSAT, AHT, FCR, QA, NR & SRR. Increased overalldesk CSAT % by 3%.

Timeline

Change Manager

Wipro Technologies
07.2020 - Current

Wipro Technologies
04.2016 - 06.2020

System Engineer

Spectra Consultancy Pvt Ltd
09.2014 - 11.2015

Jr. Software Developer

Alltechz Solution Pvt Ltd
06.2013 - 12.2013

B.Tech - Computer Science & Engineering

Heritage Institute Of Technology

Diploma - Computer Science & Technology

Saroj Mohan Institute of Technology

Class X -

CBSE Board

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