Pinakesh Chatterjee
Application Developer /Support Analyst
Kolkata,West Bengal
Summary
Enthusiastic Developer / Support Analyst, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of the Retail Industry .Motivated to learn, grow and excel in the IT field .
Overview
3
3
years of post-secondary education
2
2
years of professional experience
Work History
Application Developer /Technical Support Analyst
Tata Consultancy Services
Kolkata , West Bengal
2018.09 - Current
- Provided support in constructing relationships within customer base to provide opportunity for expansion and growth.
- Interfaced with customers and developers to diagnose problems and implement configuration requirements and solutions.
- Analyzed and troubleshot integration issues related to system configuration, data, maps and workflows.
- Developed and maintained effective client communications to guarantee client satisfaction and improve client retention by 100%.
- Provided 24/7 support for web- and client-based applications, file and data feeds and batch processes to prevent impact to business.
- Monitored employee tasks, evaluating information processing and performance to gauge business functions and inefficiencies.
- Documented procedures and business processes and shared information with appropriate stakeholders.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Wrote and maintained custom scripts to increase system efficiency and performance time.
Education
Bachelor of Computer Applications -
BP Poddar Institute Of Management And Technology
West Bengal 2015.08 - 2018.07
Skills
IBM Integration Bus
undefinedAccomplishments
- Received On Spot Award for Automating the process of inter-company transaction which resulted in decreasing the number of ticket counts.
- Received On Spot Award for Resolving more number of tickets than assigned with 233% of utilization.
- Received On Spot Award for developing a Self Help UI for the client so that they do not have to depend on the IT Team for any sort of Data entry to the Database.
- Received Best Performance Award from the client.
Timeline
Application Developer /Technical Support Analyst
Tata Consultancy Services
2018.09 - Current
Bachelor of Computer Applications -
BP Poddar Institute Of Management And Technology
2015.08 - 2018.07