Pinakesh Chatterjee - Application Developer /Support Analyst - Tata Consultancy Services

Summary

Enthusiastic Developer / Support Analyst, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of the Retail Industry .Motivated to learn, grow and excel in the IT field .

Overview

3

years of post-secondary education

2

years of professional experience

Work History

Application Developer /Technical Support Analyst

Tata Consultancy Services

Kolkata, West Bengal

09.2018 - Current

Provided support in constructing relationships within customer base to provide opportunity for expansion and growth.
Interfaced with customers and developers to diagnose problems and implement configuration requirements and solutions.
Analyzed and troubleshot integration issues related to system configuration, data, maps and workflows.
Developed and maintained effective client communications to guarantee client satisfaction and improve client retention by 100%.
Provided 24/7 support for web- and client-based applications, file and data feeds and batch processes to prevent impact to business.
Monitored employee tasks, evaluating information processing and performance to gauge business functions and inefficiencies.
Documented procedures and business processes and shared information with appropriate stakeholders.
Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
Wrote and maintained custom scripts to increase system efficiency and performance time.

Education

Bachelor of Computer Applications -

BP Poddar Institute Of Management And Technology

West Bengal

08.2015 - 07.2018

Skills

IBM Integration Bus

IBM Business Process Management

DataPower

IBM MQ

SQL

Java

Technical Analysis

Java Script

Accomplishments

Received On Spot Award for Automating the process of inter-company transaction which resulted in decreasing the number of ticket counts.
Received On Spot Award for Resolving more number of tickets than assigned with 233% of utilization.
Received On Spot Award for developing a Self Help UI for the client so that they do not have to depend on the IT Team for any sort of Data entry to the Database.
Received Best Performance Award from the client.