PINAKI BANERJEE

Work History

Regional Business Leader APAC Region

Johnson Controls

04.2018 - Current

Led innovation in inventory management for global retail brands through Johnson Controls' niche retail technology brand, utilizing RFID, loss prevention, and traffic insights to create a seamless connected shopper experience.
Achieved 60% increase in organic growth within the region by strengthening business development capabilities;
Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Fostered a culture of continuous improvement driving operational excellence throughout the organization.
Consistently met or exceeded annual performance targets by developing and executing a strategic business plan for the region.
Networking with business influencer and industry leaders'- CXO, CTO, CMO for brand building, new business to be preeminent.
Crafted plan-to-do to influence global customers, built a robust channel ecosystem, and fueled growth through strategic partnerships, targeted acquisitions, and expansion into new markets, accelerating revenue growth.
Administrative and routine tasks- stay abreast of industry trends, competitive landscape, and emerging technologies to identify market opportunities and mitigate risks.
Operated tills to accurately process cash & credit transactions maintaining 45days DSO.
Guided delivery teams to enhance skills, transfer knowledge, and ensure successful project delivery, aligning team efforts with company objectives to secure new and repeat business, consistently meeting budgetary goals.
Team success began with rigorous research, identifying opportunities, and crafting a unique value proposition.
Addressed customer concerns and closing escalation within defined SLA.
Boosted regional sales by implementing effective business strategies and fostering strong client relationships.
Negotiated favorable contract terms with key suppliers, securing cost savings without compromising quality or delivery times.
Optimized inventory levels by forecasting demand trends and collaborating closely with supply chain partners.
Collaborated with cross-functional teams to develop innovative products tailored to regional market needs.
Led regular team meetings to review performance metrics, discuss challenges, share best practices, and celebrate successes.
Expanded the regional market share with targeted customer acquisition strategies and strategic partnerships.
Enhanced customer satisfaction rates through exceptional account management and prompt resolution of issues.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Managed senior-level personnel working in marketing and sales capacities.

National Sales Head- PC Business

Reach Infocom Technology Pvt. Ltd

04.2017 - 03.2018

Carried out successful launch of new PC brand in India: Introduce and established new Personal Computer hardware business infrastructure to drive growth and expansion.
Capitalized on growth opportunities, executing GTM strategies and elevator pitches to successfully onboard new clients.
Served as the primary point of contact for customer relations, ensuring timely and effective solution delivery through cross-functional collaboration with business development, marketing, technology, and finance teams.
Plan products import based on GTM and consumer demand.
Coordinated cross-functional efforts between departments such as finance, operations, and logistics to ensure seamless execution of sales strategies from inception through delivery.
Optimized territory assignments for maximum sales coverage, taking into account factors such as market potential and travel efficiency.
Organized successful trade shows and conferences, showcasing products and forging valuable industry connections.
Negotiated favorable contracts with suppliers and vendors, reducing costs while maintaining quality standards.
Launched new products by collaborating with internal and external teams to create comprehensive launch plans, ensuring a smooth introduction into the marketplace.
Set ambitious yet achievable targets for the sales team, motivating individuals to reach their full potential through clear communication of expectations and regular performance reviews.
Established strong relationships with key clients, ensuring long-term customer loyalty and expanding business opportunities.
Increased sales revenue by developing and implementing strategic sales plans tailored to regional markets.
Worked closely with product development teams to translate customer feedback into actionable insights for future enhancements or new offerings.
Led a high-performance sales team, providing coaching and mentorship to drive individual growth and overall success.
Met with customers to give sales presentations, negotiate contracts and promote services.
Developed and assigned monthly sales quotas to over three regional sales managers in North, Central and East region.

Business Head-Consumer and Commercial PC Business

Acer India Pvt. Ltd

04.2015 - 03.2017

Launching PC business in Bangladesh, Nepal, Bhutan, and India, where I established comprehensive infrastructure encompassing Sales, Support, and Finance.
This initiative involved managing the PC and mobility business across diverse formats through a dedicated team of Regional Business Managers (RBM), Area Sales Managers and Territory Managers.
Expanded market reach by identifying and pursuing new business opportunities.
Throughout this journey, I developed and deepened industry partnerships (with INTEL, MICROSOFT) leveraging relationships to enhance penetration and drive business success.
Championed customer service excellence, achieving a 95% satisfaction rating in client surveys.
Drove organizational change by leading the implementation of new technologies and systems for improved productivity.
Negotiated favorable contracts with vendors, reducing operational costs and fostering long-term partnerships.
Established and managed monthly, quarterly and yearly sales plans.
Applied expertise in strategic planning that allowed us to outpace our competition in terms of market share growth or profitability.
Set and monitored annual budgets for departments and entire business.
Built and strengthened relationships with industry partners to drive growth.
Developed partnerships with key industry players that expanded our client base or increased our revenue streams.
Launched new products or services that contributed significantly to the company''s bottom line while maintaining a strong competitive edge.
Developed high-performing team members through effective coaching, mentoring, and performance evaluations.
Collaborated with stakeholders to define goals, align objectives, and ensure overall company success.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Senior Manager Consumer Retail, LFR and Channel

Canon India Pvt. Ltd

10.2002 - 03.2015

Proven track record in developing retail destinations such as brand stores, FOFO (Franchise Owned Franchise Operated), COCO (Company Owned Company Operated), LFR (Large Format Retail), and SIS (Shop-in-Shop) setups in Mall and High street environment.
As Head of National Large Retail, City Retail, State Distributors, and Direct Partnerships,
My team effectively enhanced territory coverage and increased share. I successfully swim lane business through a network of over 900 channel partners, spanning consumer electronics, photography stores, and IT and telecom resellers.
My role included appointing new trade partners to expand territory coverage and elevate share of wallet.
Provided strong leadership to enhance team productivity and morale.
Provided strong leadership to enhance team productivity and morale.
Led cross-functional teams to achieve project milestones and deliver high-quality results.
Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
Improved team performance by providing comprehensive training and fostering a collaborative work environment.
Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
I also achieved the appointment of franchisees, ensuring stores maintained impeccable hygiene and décor to enhance consumer experience, visibility, and brand recall.
I held accountability for store profitability and monitored consumer behavior for continued engagement.
Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
Organized international conferences and events, positioning the company as a thought leader in the industry.
Consistently met or exceeded annual performance targets set by senior leadership.
Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
Spearheaded change management efforts for seamless adoption of new systems or processes among employees.
Initiated sustainability program, reducing waste and promoting eco-friendly practices within company.
Directed company's rebranding initiative, refreshing brand image and attracting broader customer base.

Assistant Manager Key Account- East India

GBC Modi Corporation

01.2000 - 09.2002

Supervised activities related to direct & channel sales in West Bengal, Bihar Jharkhand and Odisha.
Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
Generated repeat business through exceptional customer service.

Dealer Account Manager

Global Tele Systems

06.1997 - 12.1999

Developed relationships with key decision-makers at dealer locations, fostering trust and loyalty within the account base.
Negotiated contracts with dealers, securing favorable terms for both parties.
Strengthened dealer relationships by conducting regular check-ins and addressing concerns promptly.
Assisted in forecasting inventory levels based on historical sales trends within the dealer network.
Maintained comprehensive knowledge of competitor offerings, leveraging this information to position our products more effectively against competing brands.
Conducted product training sessions for dealership staff, ensuring thorough understanding of features and benefits.
Evaluated dealer performance metrics regularly, providing guidance on areas for improvement when necessary.
Collaborated with marketing team to develop targeted promotions for dealer network, boosting revenue.
Facilitated communication between internal departments and dealerships, improving operational efficiency and customer satisfaction.

Summary

Overview

Work History

Regional Business Leader APAC Region

National Sales Head- PC Business

Business Head-Consumer and Commercial PC Business

Senior Manager Consumer Retail, LFR and Channel

Assistant Manager Key Account- East India

Dealer Account Manager

Education

Diploma - Information And Technology

Bachelor of Commerce - Financial Accounting, Economics, Business Org.

Skills

Accomplishments

Affiliations

Languages

Certification

Work Availability

Interests

Websites

Timeline

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