Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Awards
Publications
END TO END EXPERIENCE IN
INDUSTRY EXPERIENCE
PROGRAM MANAGEMENT
INTELLIGENT AUTOMATION
SALES AND BUSINESS DEVELOPMENT
TRUSTED ADVISOR
Timeline
Generic
Pinaki Ganguly

Pinaki Ganguly

IT Senior Leadership
Kolkata,WB

Summary

Passionate, result-oriented digital transformation strategy leader, innovator, and author with 20+ years of IT Technology & Business Leadership experience. Proven track record in Program Management, Account Management, Client Partner and Relationship Management, Business Development, Strategic Transformation and Transition Management, and Delivery Excellence in Fortune 100 companies. Dynamic Director overseeing all facets of production with strong project management and decision-making skills. Comprehensive knowledge of IT Systems and Program Management, production writing, planning, and technical operations; adept at coordinating production plans and personnel resources to meet tight deadlines.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Associate Vice President, Service Transition and Transformation – Intelligent Automation Leader for Europe Region

Mphasis Corporation
01.2018 - 12.2020
  • Company Overview: Mphasis is an IT Services company headquartered in Bangalore, India with an annual revenue of $1B.
  • Leading Intelligent Automation solutions in Wealth Management, Insurance, and Retail Banking space.
  • Created differentiated solutions and provided direction on Mphasis’s position in the market as an expert in intelligent automation leveraging RPA, Cognitive, and other technologies like SAP.
  • Evaluated, analyzed, and formulated system scope and objectives based on both business and industry best practices.
  • Provided support to sales and pre-sales efforts in Wealth Management, Insurance, Manufacturing, and Retail Banking.
  • Served as an intelligent automation subject matter expert, a thought leader and publish point of view documents.
  • Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.

Delivery Project Executive and Lead Account Manager

IBM Global Services
07.2004 - 12.2013
  • IBM Senior Certified Project Manager (Level 5)
  • As an Account Manager Lead for the Industrial Sector, Pinaki played the anchor role of being clients’ trusted partner. Led IBM team for all solution sales and managing client delivery with P&L responsibility.
  • Pinaki as an Account Manager was responsible for partnering with the IBM integrated account team to identify, develop and sign incremental AMS revenue-generating opportunities. This includes the sales strategy development of differentiated AMS offerings and staffing solutions.
  • Pinaki managed multi-million-dollar complex SAP Programs with 100+ FTEs. Managed many escalated projects and turned them around. Managed Transition for large client engagement into IBM.
  • Improved AMS pipeline, win rate, signings, and revenue yield by running targeted campaigns. Focus on quarter and near-term revenue. Pinaki achieved Account Growth of 30% YoY of additional revenue for 2013. Delivered annual quota of $100+M as the lead for the Industrial Sector Account Management team.
  • Served as client’s final escalation point, provided delivery oversight, own P&L for the account. Managed account with over 45% Gross Profit Inception to Date (ITD) Profit, twice the cost case. Managed globally distributed large teams. He was a people manager and mentor.
  • As Industrial Sector (Electronics, Automotive, Oil & Chemicals, Defense & Aerospace Industries) lead of Account Managers at IBM for Pinaki was responsible for providing leadership to Business Development / Account Management for Top 25 Clients Fortune 500 clients.
  • IBM AMS AAO core team member and proposed Target operating model, Tools, and Process Improvement and Innovation.
  • Provided expert guidance on industry best practices for efficient delivery management in alignment with company goals and standards.
  • Increased customer satisfaction with timely deliveries by closely monitoring project progress and addressing potential roadblocks.
  • Created integrated program plan from individual project plans and used plan to rebalance work and manage variances across projects.
  • Implemented risk mitigation strategies to minimize the impact of unforeseen challenges on project deliverables.
  • Maintained clear lines of communication with stakeholders throughout the project lifecycle, managing expectations and addressing concerns promptly.
  • Reduced delivery times for critical projects by prioritizing tasks and allocating resources effectively.
  • Ensured compliance with relevant regulations and policies during every phase of the project life cycle safeguarding against any legal or financial risks associated with noncompliance.
  • Balanced quality and cost considerations during project execution by closely monitoring resource utilization and adjusting allocations as needed to maximize value delivered.
  • Oversaw the development of detailed project plans, schedules, resource allocation, and budgets to ensure successful execution from start to finish.
  • Conducted post-project reviews to evaluate overall performance, identify lessons learned, and implement necessary improvements for future delivery projects.
  • Utilized agile methodologies to adapt quickly to changing requirements while maintaining focus on achieving predefined goals and objectives within the given timeframes.
  • Identified opportunities and impacts to operational processes and guided clients in managing associated changes.
  • Mentored junior team members to build their skills in various aspects of delivery management while also contributing positively to their career growth opportunities within the organization.
  • Managed diverse teams across multiple locations to achieve desired project outcomes within specified timelines.
  • Leveraged project management software to track progress, identify potential bottlenecks, and maintain up-to-date documentation for smoother communication among stakeholders.
  • Enhanced project delivery efficiency by streamlining processes and implementing best practices.
  • Improved team collaboration by conducting regular meetings, sharing updates, and providing constructive feedback on performance.
  • Achieved or exceeded company-defined sales quotas.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Delivered compelling presentations showcasing products or services tailored to prospective clients'' specific requirements.
  • Mentored junior account managers, fostering a collaborative environment conducive to professional growth and development.
  • Increased client satisfaction by providing exceptional account management and timely resolution of issues.
  • Conducted regular account reviews to ensure alignment with client goals, leading to consistently positive feedback.
  • Implemented process improvements that enhanced efficiency and productivity within the account management team.
  • Resolved escalated client issues promptly and professionally, preserving valuable business relationships while protecting company interests.
  • Established trust with clients by proactively addressing concerns before they became critical issues.
  • Monitored performance metrics regularly, identifying areas for improvement in service delivery or account management processes.
  • Negotiated favorable contract terms for both clients and the company, ensuring mutually beneficial agreements.
  • Achieved revenue targets consistently through proactive relationship-building and upselling strategies.
  • Developed and implemented project plans and budgets to ensure successful execution.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Managed complex delivery for given clients and supervised book of business across multiple accounts.
  • Coordinated cross-functional efforts between sales, engineering, finance, operations, and other departments for seamless integration into overall project objectives.
  • Developed customized solutions to address client-specific needs, fostering strong partnerships and increasing repeat business.
  • Identified areas for process optimization through comprehensive analysis of existing methodologies, resulting in enhanced efficiency across all stages of project implementation.

Senior Director, Application AMS and Automation Leader and AMS Solutions

Fujitsu America Inc.
01.2014 - 01.2018
  • Company Overview: Fujitsu is a Japanese multinational and the world’s third largest and second-oldest IT Corporation, with an annual revenue of $40+B and 155,000 employees spread over 100 countries.
  • Program Executive for Fujitsu AMS Transition and Service Excellence - Client Service Maturity Roadmap to Digital Transformation and Transition. Pinaki designed, institutionalized and led the Service Excellence Program for taking the top 10 SAP clients up the maturity curve, by infusing innovation, increasing client satisfaction, and enabling Digital Transformation through a structured path driven by business insights. Major Clients: Honeywell, BCBS, Smithfield, Rockwell, TE Connectivity, Novus, Toyota Boshoku, Bridgestone/Firestone. Pinaki conducted a 360-degree assessment with the client, Fujitsu Service Delivery Managers and the team which helped in identifying risks early and established a ‘Condition of Satisfaction’ with the client, going over and beyond the contractual Service Level requirements.
  • Head of Intelligent Automation Program for North America. Creating strategies and implementing platform solutions (Automation PaaS) across the application life cycle including DevOps, Analytics, Machine Learning, RPA, Monitoring, Performance Management, and Testing. Leveraged Automation technologies to enhance the service experience for clients and deliver radical efficiency benefits. Working closely with Sales, Pre-Sales, Practices, CoEs, Fujitsu EMIEA Automation Teams, and GDCs to deliver unique solutions to clients. Created a vendor eco-system with 30+ Vendors for co-creation.
  • Designed the Automation Orchestration Platform (FujIn) incorporating machine learning and RPA technologies. The platform provides a single pane of glass to application and infrastructure functions through system logs and KPI correlation. The vision is to create a unified global co-creation platform, and customer experience center, with industry asset libraries. This is currently under development.
  • Automation focal point for Clients, Vendors and Fujitsu C-suite Executives to drive new business and line of sight reporting, Pinaki helped shape Fujitsu SmarTAMS offering and branding and positioned it as a market leader. His responsibilities also include defining and ensuring a continuous growth path for the company, developing the Go-To-Market strategy, leading Sales campaigns, acquiring New logos, new lead generation, planning and attending key stakeholders, and review cycles.
  • Championed change initiatives, successfully navigating teams through periods of transition while maintaining morale and engagement levels.
  • Managed budgets and resources, ensuring optimal allocation towards achieving organizational objectives.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Director

Fractals Global Services
01.2021 - Current
  • Company Overview: Fractals Global Services is a National Award-Winning start-up that focuses on HR Transformation, Digital Transformation, and ESG Services.
  • Pinaki delivers high-end consulting to clients in his individual capacity based on his global experience in the domain of HR and Social communication and improve the lives of employees at the workplace while helping employees in branding, talent retention and talent attraction.
  • Designed and developed – Elite Workplace Certification – A methodology for systematics assessment and ranking of employers based on HR Practices, EVP, across 7 Employee Experience nerve centres in the sphere of Work, Workplace, and Workforce. 2023
  • Designed and developed – Elite Employee Experience Hub – Employee Experience transformation and engagement. 2024

Director, Consulting Strategy, Solution & Sales

Prospance Inc.
01.2014 - 01.2014
  • Company Overview: PROSPANCE, Inc. is a Silicon Valley Technology consulting start-up company with operations in the US and India.
  • Pinaki’s responsibilities included defining and ensuring a continuous growth path for the company defining Sales Strategy and Go-To-Market Strategy, Leading Sales Campaign, Acquirement New Logo. Interlocking with client to build sales pipeline and revenue generation – managing P&L for large and focused accounts including risk management, budgeting, Interacting with Client C-suite Executives and Relationship Management.

Education

Master’s degree - commerce & accounting

University of Calcutta
Kolkata, West Bengal
01.2001

Skills

  • Program delivery management with P&L oversight
  • Product development expertise
  • Business growth initiatives
  • Intelligent automation expertise
  • Digital strategy development
  • Customer service excellence
  • Business process optimization
  • SAP materials management and quality management
  • Competency development
  • Transition Mgt People Management and Mentoring
  • Organizational strategy development
  • Clear and concise communication
  • Effective relationship management
  • Decision-making
  • Team leadership
  • Operations management
  • Project execution
  • Innovative thinking
  • Organizational development
  • Budget management
  • Strategic program leadership
  • Business development
  • Contract negotiation
  • Effective story pitching
  • Coaching and mentoring
  • Strategic leadership
  • Risk management
  • Process improvement
  • Performance management

Accomplishments

    T o p 1 0 A W A R D S & A C C O L A D E S

    1. National Award for Best HR Innovation by ASSOCHAM,2022

    2. Fujitsu Cheers Award for Automation Program 2017

    3. Annual Fujitsu Cheers Award for Critical Contribution to SmarTAMS Offering and Business Development 2017

    4. Special Performance Recognition for Business Development 2016

    5. Fujitsu Cheers Award for Service Excellence Program 2015 (Helping clients gain higher technology service maturity level)

    6. Recipient of IBM Corporate Services Corp 2013

    7. Recipient of IBM Eminence and Excellence Award for Delivering Client Value 2013: Account Sales / Business Development

    8. IBM Certified Expert Level 5 Delivery Executive and Transition & Transformation 2011

    9. IBM Top Talent Award in Account Management – Managing Troubled Projects 2010

    10. IBM Equity Award for Critical Contribution to IBM’s Global Delivery Business Model—SAP TAC 2009

    11. IBM Top Talent Award for 2006, 2007, 2008, three consecutive years. 2006, 2007, 2008

Certification

  • Certified SAFe 4 Agilist, 2018 [Scaled Agile Framework]
  • IBM Senior Certified Project Manager (Level 5) —Delivery Executive Specialization, 2012
  • Project Management Professional (PMP) Certification from PMI, 2006

Awards

National Award for Best HR Innovation by ASSOCHAM,2022, 

Fujitsu Award for Automation Program 2017, 

Annual Fujitsu Award for Critical Contribution to SmarTAMS Offering and Business Development 2017, 

Special Performance Recognition for Business Development 2016, Fujitsu Award for Service Excellence Program 2015 (Helping clients gain higher technology service maturity level), 

Recipient of IBM Corporate Services Corp 2013, 

Recipient of IBM Eminence and Excellence Award for Delivering Client Value 2013: Account Sales / Business Development,

IBM Certified Expert Level 5 Delivery Executive and Transition & Transformation 2011, 

IBM Top Talent Award in Account Management – Managing Troubled Projects 2010, 

IBM Equity Award for Critical Contribution to IBM’s Global Delivery Business Model—SAP TAC 2009, 

IBM Top Talent Award for 2006, 2007, 2008, three consecutive years. 2006, 2007, 2008

Publications

  • Co-authored Paper for IIM Ranchi, Title: Sustainable HR Practices Fostering Employee Experience and Wellbeing, 2023
  • Authored Paper for National HR Development Network (NHRDN) Titled: CubeÉ Compass-Employee Engagement Paradigm in the New Work Nucleus, 2023
  • Authored book on Digital Strategy titled ‘The Economy of Hyper-Connection’ - published on Amazon 2016
  • Authored paper on Selling in Digital Age— TIES Selling Model, 2017
  • Developed Account Maturity Model for Customer Experience—“Service Excellence Model” for Fujitsu, 2015
  • Designed Business Model and strategy to Industrialize SAP Global Delivery for IBM Application Service Assembly Center, 2009
  • Authored book “God, Science, And Reality” Genre: Quantum Physics and Philosophy. Publisher Books Way India, 2012 & revised edition 2023
  • Authored book titled, “Yet, Remember Me” Genre: Literary Fiction on Rabindranath Tagore, 2023
  • Penned 500 poems that is getting published in as a collection titled ‘432 HEARTZ’ 2024

END TO END EXPERIENCE IN

  • Program, Delivery, Product, and Transition management
  • AMS / Shared Service delivery ex
  • HR Employee Experience Transformation
  • Intelligent Automation AI/ RPA and Digital Transformation
  • Sales, Pre-Sales, Business Development, Account Farming

INDUSTRY EXPERIENCE

  • Manufacturing / Automotive
  • Pharmaceutical & Life Science
  • Retail and Consumer Product Goods
  • Insurance
  • Retail Banking, Wealth Management
  • Social Media, Education

PROGRAM MANAGEMENT

Pinaki has been a thought leader in Application Services and created best in class programs all throughout his career. Served as client’s final escalation point, provided delivery oversight, owned P&L for the account. Managed account with over 45% Gross Profit. Managed globally distributed large teams to the tune of 200+ consultants. People manager, and mentor. Major clients: Novartis, Medtronic, Virgin Mobile, JetBlue, Mead Johnson, CitiBank, CBRE

INTELLIGENT AUTOMATION

Rich experience in designing and developing the Application Solutions including Automation strategy and designing Automation platform (Automation PaaS) incorporating RPA, Analytics, Machine Learning, DevOps, Monitoring, and Testing. The program delivered 8-10% productivity improvement in L2/L3 support, plus over 40% in L1 support. Major Clients: Comerica Bank, Honeywell, Toronto Hydro, CBRE, LPL, Zurich, NVG, FedEx, CapOne, Mercer, Ardronagh

SALES AND BUSINESS DEVELOPMENT

Pinaki was the Account Manager Lead for the Industrial Sector at IBM. He successfully met an annual quote of over $100+M for the group and his exceeded personal revenue target of $10M grown existing accounts at 30% YoY. He created a Business Development strategy led inside sales campaigns and secured new logos worth $12.5M for Fujitsu. Major clients: Applied Materials, Tesla, eBay, Paypal, Altria (Philip Morris), Sony, BC Hydro, Bruce Power Canada

TRUSTED ADVISOR

Pinaki has been the trusted advisor to clients and has the ability to quickly gain credibility among business leaders and communicate and present at all levels including C-suite Executives.

Timeline

Director

Fractals Global Services
01.2021 - Current

Associate Vice President, Service Transition and Transformation – Intelligent Automation Leader for Europe Region

Mphasis Corporation
01.2018 - 12.2020

Senior Director, Application AMS and Automation Leader and AMS Solutions

Fujitsu America Inc.
01.2014 - 01.2018

Director, Consulting Strategy, Solution & Sales

Prospance Inc.
01.2014 - 01.2014

Delivery Project Executive and Lead Account Manager

IBM Global Services
07.2004 - 12.2013

Master’s degree - commerce & accounting

University of Calcutta

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