Pinaki Sutradhar

To obtain an Business Analyst,Project Associate / Manager , Salesforce CRM SUPPORT MANAGER,IT Manager, ERP LN(Baan ) Support and Consultant , MS CRM Manager role in a dynamic work environment, where experience and professionalism are valued and required as means for attaining company success.

Manager (IT) from Technical and Business Management background with over twelve years of invaluable managerial experience in growth oriented IT department in a manufacturing Industry, highly focused with comprehensive knowledge and understanding of Enterprise Resource planning ,Enterprise Asset Management, Supply Chain Management and Enterprise Content Management . Currently responsible for Dynamics CRM and Infor ERP LN (10.7) service and support, business analyst ,business development, software implementation and support various department throughout the product lifecycle, including: manufacturing ,purchase, sales and distribution, supply chain, inventory management, central invoicing and online service system.

CURRENT SALLARY -INR 22 Lakh/Year

EXPECTED  SALARY- INR 27 - 30 Lakh/Year,

JOB TYPE - Full Time

Preferred Location - Kolkata, Mumbai, Delhi NCR

• Worked as a Techno functional Consultant, Business Analyst, Microsoft Navision developer, Infor LN Support Manage and IT project associates, BI Tools Handler, Business Process implementation, enhancement of functionalities, support etc
• Independently executes the demand and supply matching activities, connecting planning to execution, and identifying issues and their impact
• Aligns with team members and stakeholders handling, processing or receiving reports to identify trends and logistics business problems
• Creating and implementing models and metrics to support the management of logistics activities
• Coordinates or leads regional and global business unit planning teams to maintain and enhance the current business processes
• Drive for improvement and simplification in metrics & reporting output
• Has balance scorecard reporting ownership for the E2E logistics performance of the assigned business segment
• Continually improve ongoing reporting and analysis processes, automating or simplifying self-service support for customers
• Work with in-house developer, global supply chain, transportation and logistics teams, and software teams to identify new features and projects
• Identify process improvement opportunities within the delivery stations and on the road.
• Contribute to the design, development and maintenance of ongoing metrics, reports, analyses, dashboards, etc. to drive key business decisions
• Retrieve and analyze data using SQL, Excel and other data management systems
• Supporting cross-functional teams on the day-to-day execution of projects and initiative
• Looking after all IT functions (Software, Infra, digital marketing, IT Maintenance) for the company
• Looking after complete lifecycle of Enterprise Resource Planning. Provide Support of all module of ERP(Baan)-LN10.7 and Microsoft Dynamic CRM
• All type of implementation and customization related to FP9 ERP LN and Dynamic CRM
• User module-user authentication, user creation, DEM and business role related activities
• Session, table, form, report, script design
• Requirement gathering, mapping, software development
• Process Mapping, Integration, Workflow, Business Process Development
• Works in different types of IT Projects
• Maintain and implement various integrated software (with ERP) related to company asset management, Advance Planning and Scheduling, logistic and freight management system
• Vendor management system
• Production planning system
• Inventory and requirement planning system
• Employee asset management system
• Inventory Reverse Pick up system
• Purchase order workflow system
• Incentive management system
• Dealer Distributor service commission system
• Automatic APR creation system
• NRGP and RGP concepts
• Contract management system
• Internal Audit system and visitor management system
• Supply chain and logistic system according to area pin code
• Digital marketing and customer review systems
• Set product pricing for new product releases to meet revenue and profitability goals
• Assisting the recruitment, training and development of staff
• Provided executives with analytics and decision-support tools used as the basis for reorganization, consolidation and relocation strategies.
• Partnered with developers to automate manual processes, saving time and money while decreasing errors
• Collaborated with stakeholder groups across the organization to ensure business and technology alignment. Proposed solutions meeting defined specifications and needs.
• Provide training of business function as well as software
• Support and implementation of Service and sales based Dynamics CRM systems
• Provide support to complete process of sales CRM
• Build logics for customized reports and updating of enterprise database
• Keeping accurate statistical information and records
• Implementing sales and marketing strategies and plans
• Participating in product, software or service development and design
• Supervising and direct employer in their day to day task
• Brief & train the sales force at quarterly sales and service meeting to create product awareness and demand
• Developing and managing customer care programs for improve business

• Blood Group: AB
• Date of Birth: 12/05/1983
• Marital Status: Married

listening music, read Wikipedia, Google surfing

• Hindi
• English
• Bengali

Project Title :- Sales force CRM implementation – June 2023 Till Now

Worked as a Key business user to implement Sales force CRM with IBM project team.

Role and responsibility handled- Mapping business processes with sales force application. New and existing process design and enhancement to meet organization future goal . Overall involvement in sales force project like requirement gathering from business owner , functional specification document creation. Technical specification document creation , fields and SLA mapping, UAT testing, key user training etc.

Project Title - LN ERP 10.7 Implementation

Implementing ERP LN 10.7 (Cloud ) version as Role of application key user on behalf of company and providing application support to different level of end user belonging to different business module like sale, purchase, warehousing, service, manufacturing etc.

Project Title :- Microsoft Business Central Implementation

Worked as an end to end project associate in Microsoft Dynamic Business Central implementation

Project Title :-SBD IAP Navision Vendor Master Integration and integration with external logistic chain

Worked as a Microsoft Navision developer and integrate erp to sql server, ssis and autosys jobs. Key requirement of the project is integration with IAP(Intelligent Automation Platform) for Navision ERP. Requirement is to provide master data extract from Navision ERP identified in scope that are being integrated with AP Invoice Processing Tool IAP

Project Title: Microsoft Navision Implementation

Project Details- Key user in Microsoft Navision 2017 Implementation at company’s end . Handling as it–to be process mapping, for the company, data mapping , data integration with tally server, data importing , Implementation, enhancement of processes,  collaborating among various department like sales, production, finance , planning, purchasing, maintenance and service  management to positively impact the bottom line. Complete implementation of all business processes with Navision ERP system.

Duration – APR 2019 – JAN 2020

Project Title: Advance Planning & Scheduling System

Project Details- Advance Planning and scheduling system collaborating among sales, production, planning, purchasing, maintenance and management to positively impact the bottom line. Techniques that deal with analysis and planning of logistics and manufacturing during short, immediate and long term periods.

Duration – Nov 2018 – Apr 2019

Project Title: Service Order Automation Process(LN ERP)

Duration – July 2018- Oct 2018

Project Details: Service order automatic invoicing process where orders are automatically created from CRM through mobile app integration .Orders are processed through automatic process in ERP and invoice will send to concern customer..

Kent PayTM Mall Integration(LN ERP and PaytmPortal) Duration – May 2018- June 2018

Project Details: Paytm will send orders in Paytm Seller Portal. Portal is integrated through ERP LN to process these orders.Portal Will generate CSV file and upload it in ERP . Intermediate tables are contain order header and lines . Program script will run and generate order in erp and make invoices for all.

Kent Shopify with ERP Duration – Feb 2018- Apr-2018

Project Details: Establishing a direct online portal where customer can easily buy any product through online . Direct payment process also involved in this process with integration of Razor Pay . Orders will reflect in shopify portal and delivered from ERP through automatic indent and order generation process.

Kent Rise App Duration: Nov 2017 - Jan 2018

Project Details: Establishing a mobile app among the marketing people to monitoring daily activity .It capturing and synchronize the data between mobile app and many other inter related application like HRMS,Direct reporting system,ERP Sale and SSRS, attendance management system, LEAD management system,pre-sale and post -sales data analytical system.

PURCHASE ORDER WORKFLOW IN LN ERP- ION workflow Duration-Aug 2017-Oct 2017

IMPLEMENT COMPLETE WORKFLOW PROCESS FOR PURCHASE ORDER APPROVAL AND DISTRIBUTION

Mobile App for Customer Duration: Jan 2017 – May-2017

Project Details: Mobile app for customer where he/she manages his products details, generating complaints, tracking service records, changing information details related to product

CRM lead management system Duration: Jan 2016 – Dec 2016

Project Details: Generating and manages customer leads for sales revenue generation. Tracking sales executive and sales channel performances. Integrating performances in daily report form

Engineer Mobile Application Duration: Nov 2015 - Dec 2015

Project Details: Mobile app designing for field engineer. Manages service calls in his personal device/mobile.

Implementation of Service CRM Duration: Apr 2015 - Oct 2015

Project Details: Implement service CRM for all India service franchisee's and direct service branch

EMI scheme of sale Duration: Feb 2015 - May 2015

Project Details: Instalment scheme of sales ,mapping marketing executive(Outsider)

ION Workflow Duration: Nov 2014 - Jan 2015

Project Details: Mapping all business processes with approval rule and designing and tracking of each step of business module

IMPLEMENTION OF ERP FP-9 Duration: Sep 2013 - Apr 2014

Project Details: Migration and Implementation of FP2-FP9,system mapping, developing and integration of all business module to software, business tools design, user specific role design Project Details: Migration and Implementation of FP2-FP9,system mapping, developing and integration of all business module to software, business tools design, user specific role design.

CRYSTAL REPORT AND WORKFLOW Duration: Jan 2010 - Nov 2010

Project Details: MIS TOOL IMPLEMENTION

LN ERP FP-2 IMPLEMENTATION Duration: Dec 2008 - Apr 2010

Project Details: LN ERP FP-2 IMPLEMENTATION