CITRIX
PINAK RANJAN DAS
TEAM LEAD - Business Process
Bengaluru
Summary
Dynamic and results-oriented Team Leader with over 5 years of experience in fostering employee satisfaction and driving business success. Recognized for a strong ability to enhance productivity through effective training, strategic planning, and cross-departmental collaboration. Proven track record in managing diverse teams, implementing process improvements, and adapting to evolving operational demands while maintaining a focus on safety and efficiency. Committed to cultivating a positive workplace culture that aligns with organizational goals, ensuring seamless project execution and team cohesion.
Overview
12
12
years of professional experience
1
1
Language
Work History
TEAM LEAD
Cognizant Technologies Solutions
10.2020 - Current
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Created and managed project plans, timelines and budgets.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Gathered, organized and input information into digital database.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
SME
Cognizant Technologies Solutions
10.2016 - 09.2020
- Mentored junior team members, contributing to their professional growth and development.
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
Sr. Process Executive
Cognizant Technologies Solutions
04.2015 - 09.2016
- Maintained a positive work environment by fostering open communication, providing constructive feedback, and recognizing team achievements.
- Supervised meetings to maintain interdisciplinary communication of process weaknesses and performance.
- Collaborated with peers to measure ongoing process performance, enacting changes based on historical data.
- Generated monthly metric reports, interpreted results and developed processes and solutions.
Process Executive
Cognizant Technologies Solutions
03.2014 - 03.2015
- Maintained strict adherence to quality standards by conducting regular audits, resulting in reduced error rates.
- Answered telephone or online requests and completed interactions quickly to meet productivity goals.
- Investigated basic issues and escalated more complicated concerns.
Education
Master of Science - Computer Science
Assam University
Silchar 04.2001 -
12th - Science
Kendriya Vidyalaya
Panchgram 04.2001 -
10th -
Kendriya Vidyalaya
04.2005
Skills
Operations management
Performance monitoring
Process improvement
Coaching and mentoring
Customer focus
Schedule management
Employee evaluation
Complaint resolution
Talent acquisition
Workplace safety
Stakeholder management
Resource allocation
Software
Trizetto FACET
MICROSOFT OFFICE
Trizetto networx
Timeline
TEAM LEAD
Cognizant Technologies Solutions
10.2020 - Current
SME
Cognizant Technologies Solutions
10.2016 - 09.2020
Sr. Process Executive
Cognizant Technologies Solutions
04.2015 - 09.2016
Process Executive
Cognizant Technologies Solutions
03.2014 - 03.2015
Master of Science - Computer Science
Assam University
04.2001 -
12th - Science
Kendriya Vidyalaya
04.2001 -
10th -
Kendriya Vidyalaya