Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

PINAK RANJAN DAS

TEAM LEAD - Business Process
Bengaluru

Summary

Dynamic and results-oriented Team Leader with over 5 years of experience in fostering employee satisfaction and driving business success. Recognized for a strong ability to enhance productivity through effective training, strategic planning, and cross-departmental collaboration. Proven track record in managing diverse teams, implementing process improvements, and adapting to evolving operational demands while maintaining a focus on safety and efficiency. Committed to cultivating a positive workplace culture that aligns with organizational goals, ensuring seamless project execution and team cohesion.

Overview

12
12
years of professional experience
1
1
Language

Work History

TEAM LEAD

Cognizant Technologies Solutions
10.2020 - Current
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
  • Coached team members in techniques necessary to complete job tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
  • Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Assisted in recruitment to build team of top performers.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Created and managed project plans, timelines and budgets.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Gathered, organized and input information into digital database.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.

SME

Cognizant Technologies Solutions
10.2016 - 09.2020
  • Mentored junior team members, contributing to their professional growth and development.
  • Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
  • Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
  • Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.

Sr. Process Executive

Cognizant Technologies Solutions
04.2015 - 09.2016
  • Maintained a positive work environment by fostering open communication, providing constructive feedback, and recognizing team achievements.
  • Supervised meetings to maintain interdisciplinary communication of process weaknesses and performance.
  • Collaborated with peers to measure ongoing process performance, enacting changes based on historical data.
  • Generated monthly metric reports, interpreted results and developed processes and solutions.

Process Executive

Cognizant Technologies Solutions
03.2014 - 03.2015
  • Maintained strict adherence to quality standards by conducting regular audits, resulting in reduced error rates.
  • Answered telephone or online requests and completed interactions quickly to meet productivity goals.
  • Investigated basic issues and escalated more complicated concerns.

Education

Master of Science - Computer Science

Assam University
Silchar
04.2001 -

12th - Science

Kendriya Vidyalaya
Panchgram
04.2001 -

10th -

Kendriya Vidyalaya
04.2005

Skills

Operations management

Software

CITRIX

Trizetto FACET

MICROSOFT OFFICE

Trizetto networx

Timeline

TEAM LEAD

Cognizant Technologies Solutions
10.2020 - Current

SME

Cognizant Technologies Solutions
10.2016 - 09.2020

Sr. Process Executive

Cognizant Technologies Solutions
04.2015 - 09.2016

Process Executive

Cognizant Technologies Solutions
03.2014 - 03.2015

Master of Science - Computer Science

Assam University
04.2001 -

12th - Science

Kendriya Vidyalaya
04.2001 -

10th -

Kendriya Vidyalaya

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PINAK RANJAN DASTEAM LEAD - Business Process