PINANKI YADAV
Ankleshwar
Summary
To secure a challenging position in a reputable organization to expand my learnings, knowledge and skills.Secure a responsible career opportunity to fully utilize my training and skills,while making a significant contribution to the sucess of the company.
Overview
12
12
years of professional experience
Work History
Teacher
Know Your Lingo
Ahmedabad
05.2024 - Current
- Developed and implemented lesson plans based on curriculum objectives.
- Giving a paid demo to the children and teaching them different languages.
- Provided individualized instruction to meet the needs of all students.
- Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.
- Remained calm and patient in student interactions to support individual growth and development.
- Used videos, lectures and moderated discussions to engage students during class.
Customer Care
Nikkamme
01.2020 - 02.2022
- Assist customers in epediting orders and post sales problems
- Commuicate with customers primarily through Chat and email
- Utilize a variety of software Tools to navigate customer accounts, research & review policies and communicate effective solutions in a fun and fast paced environment
- Understand & address customer issues properly and give timely resolution.
Banquet Sales Manager
Prasang Presidency
03.2016 - 12.2016
- Work in hotels and handle operations sales in banquet, allocating budgets, managing bills, ensuring high quality of service, setting weekly scheduls, maintaining records, greeting guests, training staff and ordering supplies.
Banquet Sales Executive
The Grand Bhagwati
05.2015 - 02.2016
- Manage day to day operations of the banquet facility
- This include booking and confirming a broad range of events upto 200-500 people in multiple rooms for both corporate and social events
- Negotiated pricing including sales minimums and menu pricing, conduct site visits, prepare and send out proposals and contracts and assist with menu selection with great attention to detail
- Upsold menu items to maximize revenues while providing increased value and an exceptional experience to our guests
- Effectively communicated and work closely with banquet, culinary and all other operational departments to ensure smooth execution of all events including conducting weekly Banquet Event meetings with the Executive Chef and pre shift meetings with the Captain's and Servers.
Patient Guest Relations Officer
CIMS Hospital
05.2012 - 04.2015
- To visit patients to ensure that they are comfortable and satisfied with the services provided
- Also prepare a daily report on the rounds carried and submits it to the manager
- To know the number of patients
- New admission, night problems.if any
- To update admission and discharge register
- To meet patient and ensure proper service from all departments & take proper feedback against complaint by patient or their relatives
- To follow up pending investigation
- To receive and file investigation reports
- To ensure Clearance from billing
- To followup referrals and doctors visits
- To inform admission counter about all transfer in/out
- To report all significant incidents to in charge.
Quality Analyst
Ims
01.2023
- Auditing the calls of US / UK / Australia / Phillipines recruiter and making report in Ms Excel.
Education
Bachelor of Commerce -
Gujarat University
01.2011
Skills
- Flexibility
- Patience
- Time management
- Computer knowledge
- Student Engagement
- FLUENT IN [LANGUAGE]
Hobbies and Interests
Gathering new information regarding the market through surfing the internet
Projects
Digital Marketing, Right now I am studying Online Course in Digital Marketing.
Timeline
Teacher
Know Your Lingo
05.2024 - Current
Quality Analyst
Ims
01.2023
Customer Care
Nikkamme
01.2020 - 02.2022
Banquet Sales Manager
Prasang Presidency
03.2016 - 12.2016
Banquet Sales Executive
The Grand Bhagwati
05.2015 - 02.2016
Patient Guest Relations Officer
CIMS Hospital
05.2012 - 04.2015
Bachelor of Commerce -
Gujarat University
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