Pinki Chauhan
Indirapuram
Summary
Experienced and self-motivated professional with a strong background in management, admissions, and marketing. Possesses valuable industry experience and a passion for achieving organizational goals through effective teamwork and leadership. Demonstrates a proven track record in client relations, process management, and achieving targets.
Overview
17
17
years of professional experience
2
2
Languages
Work History
Assistant Manager - Admissions & Marketing
Jaipuria Institute of Management
2 2021 - Current
- Counseled students and parents regarding MBA program admissions
- Explained institute's USPs and guide students on future career options
- Managed the entire selection process both online and offline
- Organized marketing events and participate in MBA fairs across India for brand promotion
- Prepared reports for management, including admission and fee status reports
- Interpreted rules and policies, providing support in the admission procedure
- Generate leads and follow up to achieve admission targets.
Aspam Scottish School
03.2019 - 10.2020
- Provided one-on-one counseling sessions to students to address personal, social, academic, and career-related issues
- Conducted group counseling sessions to address common student concerns, such as peer relationships, stress management, and study skills
- Assisted students in setting academic goals, selecting courses, and developing effective study habits
- Monitor student progress and intervene as necessary to ensure academic success
- Helped students explore career options, understand the requirements for various professions, and develop plans to achieve their career goals
Virtual Employee Pvt. Ltd.
03.2014 - 08.2016
- Served as the primary point of contact for clients, ensuring their needs are met and addressing any concerns or issues promptly
- Overseen the day-to-day administrative tasks associated with client operations, including data entry, record keeping, and managing client accounts
- Identified areas for process enhancement and implement strategies to improve operational efficiency
- Developed and maintained standard operating procedures (SOPs) to streamline workflows and ensure consistency
- Collaborated with various departments, such as sales, marketing, and finance, to coordinate efforts and ensure seamless service delivery to clients
- Prepared and analyze reports on client activities, performance metrics, and service levels
- Provided insights and recommendations based on data to support decision-making and strategic planning
India Operations Manager
Aon Hewitt (India) Pvt. Ltd.
02.2007 - 05.2013
- Over 6 years of experience in processes, applications, and challenges in the service industry for international clients
- Lead, train, mentor, and monitor team performance to ensure process efficiency and target achievement
- Develop and maintain standard operating procedures (SOP) for streamlined process documentation
- Interact with clients to address concerns and improve service levels
- Collaborate effectively as a team player, working with and through others
- Map client needs, identify improvement areas, and implement measures to maximize customer satisfaction
- Managed a team of 6-10 process associates, conducted process audits, identified training gaps, and documented sub processes.
Education
Post Graduate Diploma in HR Management -
Symbiosis (Distance Learning)
B. Com (Hons.) - undefined
P.G.D.A.V College, Delhi University
12th Grade - undefined
C.B.S.E., K.V. Noida
10th Grade - undefined
C.B.S.E., K.V. Noida
Skills
Positive Attitude
Effective Interpersonal Skills
Relationship Building & Maintenance
Problem Solving
Strong Counseling & Convincing Techniques
Time Management
Multitasking
Team Collaboration
Accomplishments
- Maintained strong relationships with students and parents.
- Achieved high conversion rates of inquiries to admissions.
- Awarded "Benefits Wizard" for outstanding performance in the process.
- Successfully transitioned new processes from the US to India.
- Received appreciations and regular rewards in previous organizations.
Trainings Completed
- Writing for Business
- Becoming a Manager
- Managing Your Time
- Personal Effectiveness
- Giving and Receiving Feedback
- Art of Problem Solving
- Managing Difficult Interactions
Personal Information
- Date of Birth: 07/05/86
- Marital Status: Married
Timeline
Aspam Scottish School
03.2019 - 10.2020
Virtual Employee Pvt. Ltd.
03.2014 - 08.2016
India Operations Manager
Aon Hewitt (India) Pvt. Ltd.
02.2007 - 05.2013
Assistant Manager - Admissions & Marketing
Jaipuria Institute of Management
2 2021 - Current
Post Graduate Diploma in HR Management -
Symbiosis (Distance Learning)
B. Com (Hons.) - undefined
P.G.D.A.V College, Delhi University
12th Grade - undefined
C.B.S.E., K.V. Noida
10th Grade - undefined
C.B.S.E., K.V. Noida
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