PINKI GUPTA
Varanasi
Summary
Dynamic manager with a proven track record at Fantasia Waterpark and Resort, enhancing customer satisfaction and driving sales growth through effective marketing strategies. Skilled in staff management and relationship building, I excel in delivering exceptional service while maintaining high-quality standards and efficient operations. Committed to fostering a positive team environment.
Overview
1
1
year of professional experience
Work History
Manager on Duty
FANTASIA WATERPARK AND RESORT
01.2024 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
- Increased sales revenue by identifying growth opportunities and implementing effective marketing strategies.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
Education
Bachelor of Science - Biology
MAHATMA GANDHI KASHI VIDYAPEETH UNIVERSITY
Varanasi, India04-2017
Intermediate Certificate -
SUDHAKAR MAHILA INTERMEDIATE COLLAGE
Varanasi, India05-2014
High School Diploma -
SUDHAKAR MAHILA INTERMEDIATE COLLAGE
Varanasi, India05-2012
Skills
- Customer service focus
- Sales and marketing
- Customer service
- Staff management
- Goal oriented
- Documentation and reporting
- Inventory control
- Relationship building
- Public speaking
- Customer relationship management
Timeline
Manager on Duty
FANTASIA WATERPARK AND RESORT
01.2024 - Current
Bachelor of Science - Biology
MAHATMA GANDHI KASHI VIDYAPEETH UNIVERSITY
Intermediate Certificate -
SUDHAKAR MAHILA INTERMEDIATE COLLAGE
High School Diploma -
SUDHAKAR MAHILA INTERMEDIATE COLLAGE
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