Pinki Pahari
Bengaluru
Summary
Skilled Inside Sales Representative with a strong background in building customer relationships, driving product sales and enhancing revenue growth. Possess deep knowledge of CRM tools and direct marketing strategies. Notable strengths include ability to identify business opportunities, negotiate deals, and close sales while maintaining high levels of customer satisfaction. Past roles demonstrate consistent success in achieving sales targets and contributing to team goals.
Overview
9
9
years of professional experience
4025
4025
years of post-secondary education
Work History
Inside Sales Representative
Accenture
Bangalore
04.2024 - Current
- Researched customer needs and preferences to identify opportunities for new business.
- Cross-sold additional products or services based on customer needs.
- Negotiated contracts with customers regarding price, delivery terms, payment terms and other conditions.
- Developed and maintained relationships with key customers to ensure customer satisfaction.
Customer Success Specialist
Hirect
Bangalore
01.2022 - 09.2022
- Identified areas for improvement in existing products and services based on customer feedback.
- Ensured customers were informed of any changes or updates related to their accounts or products.
- Collaborated with internal teams such as sales, engineering, and marketing to develop customized solutions for customers' needs.
- Implemented strategies that increased customer retention rates by 15%.
Subject Matter Expert
Kotak Mahindra Bank
Bangalore
02.2019 - 12.2021
- Created technical documentation including system diagrams, process flow charts, and white papers.
- Mentored junior staff members on best practices related to product design and implementation strategies.
- Provided subject matter expertise and guidance to cross-functional teams in the development of new products.
- Identified needs of customers promptly and efficiently.
- Evaluated needs of departments and delegated tasks to optimize overall production.
Content Review Associate
Bombinate Technology
Bangalore
01.2018 - 10.2018
- Responded promptly to customer inquiries regarding their submitted content status updates.
- Reviewed and evaluated content for accuracy, completeness, grammar and adherence to company standards.
- Identified areas of improvement within existing processes and procedures to optimize efficiency.
Customer Support Executive
Hinduja Global Solution
Bangalore
02.2016 - 05.2017
- Provided support during peak periods of activity.
- Answered customer inquiries via phone, email, and chat.
- Maintained accurate records of customer interactions.
Education
Bachelor of Commerce - Finance
Sarveppalli Radhakrishnan University
Bangalore 06.2016 - 05.2018
DPR Degree College
Bihar10 Th
KolkataSkills
- Customer relationship management
- Sales negotiation
- Lead generation
- Market analysis
- Product knowledge
- Customer retention strategies
- CRM software usage
- Effective communication
- Time management
Languages
English
First Language
Hindi
Elementary (A2)
A2
Bengali
Elementary (A2)
A2
Kannada
Beginner (A1)
A1
Timeline
Inside Sales Representative
Accenture
04.2024 - Current
Customer Success Specialist
Hirect
01.2022 - 09.2022
Subject Matter Expert
Kotak Mahindra Bank
02.2019 - 12.2021
Content Review Associate
Bombinate Technology
01.2018 - 10.2018
Bachelor of Commerce - Finance
Sarveppalli Radhakrishnan University
06.2016 - 05.2018
Customer Support Executive
Hinduja Global Solution
02.2016 - 05.2017
DPR Degree College
10 Th