PINKU PRASAD
Business and Operation Head
Bangalore
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Diligent professional with proven track record in optimizing operational processes and driving business growth. Demonstrated success in implementing strategic initiatives, fostering team collaboration, and improving organizational efficiency. Utilized strong leadership and problem-solving skills to streamline operations and deliver consistent results.
Overview
19
19
years of professional experience
7
7
years of post-secondary education
4
4
Languages
Work History
Business & Operation Head
Unacademy Centre
11.2024 - Current
- Handled the branch work from finalizing the location till building work executions.
- Hired sales & Ops team for delivering the set sales targets from November onwards and drive them to achieve the weekly / Fortnightly and Monthly targets.
- Finalized 5 college tie up with 400 students’ strength with the worth of 2 Cr.
- Did Marketing and promotional activities across Mysore and Feeder area for making the Brand Visibility to our target audiences.
- Achieved the Foundation set target of 200 admissions of class 7th/8th /9th & 10th and also done 150 Admissions for 11th class students within April month. And for coming month for this AY another 200 admissions target.
- Taken Sales target for repeater students’ enrolment of 300 for this AY.
Regional Business Growth Head (Karnataka & Tamil Naidu)
Sri Chaitanya- Knowledge Hub
01.2024 - 10.2024
- Operating 5 Branches of both the states. With a proper plan to maximize the business growth YoY by utilizing the Sales, Operation & Acd team.
- Monitoring all the SOP’s on day to day basis for providing the best services experiences to students and parents along with futuristic Plans and its execution by managing effectively and efficiently the Time & Man power.
- Majorly focusing in the Employee Performance by setting weekly and fortnightly target vs ach plans, Team management & its retentions, Employee Motivation, Role Delegation, Operational Jobs parameters, Collections, Handling Grievances.
- Reconciliation of branch expenses, mentoring payment and Refund process also making the branch compliance requirement to get fulfilled.
- Implementing the innovative marketing campaign to increase the customer base by leads engagement activities on the targeted demographic areas. Driving the brand exposure on the new targeted markets after perfect R& D and by analysing competitor behaviour to capture more market business shares.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Area Business Head
Aakash Educational Services Limited
09.2018 - 01.2024
- During 2022 – 2023 Handled Telangana State 6 branches Kukatpally / Shaikpet / Kondapur/Nizambad/Karimnagar and Gulbarga from Oct 2021 – Oct 2022.
- Operated 7 Branches of Andhra Pradesh from Nov 2023- Jan 2024 they were, Vizag- 3 branches /Kakinada /Rajahmundry / Vijayawada and Guntur. With the plan of 30 - 45 % revenue growth YoY with Maximum utilizations of Sales/Operation & Acd team.
- Analyzed market trends and competitor activities, adjusting strategies to maintain a competitive edge.
- Conducted regular business reviews with team members, identifying areas for improvement and growth opportunities.
- Developed strong relationships with key clients for long-lasting partnerships and increased profitability.
- Exceeded annual sales targets consistently through proactive prospecting, effective pipeline management, and diligent follow-up efforts.
- Delivered consistent revenue growth by executing targeted marketing campaigns tailored to specific client needs.
- Provided ongoing training for sales representatives in product knowledge, selling techniques, and account management skills.
- Maximized customer retention rates by addressing concerns promptly and ensuring high levels of satisfaction throughout the sales process.
- Increased sales revenue by implementing strategic business plans and expanding client base.
- Managed a team of sales representatives, providing coaching and guidance to improve performance and achieve targets.
- Championed new product launches within the assigned territory, driving awareness and demand among key customers.
- Leveraged CRM systems effectively to manage customer interactions efficiently track progress towards goals more easily evaluate overall performance.
- Established clear performance metrics for the sales team, driving accountability and focus on results.
- Implemented efficient territory management practices, optimizing resource allocation and coverage.
- Improved operational efficiency by streamlining processes and implementing best practices across the team.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
Branch Manager
Nightingales Home Health Services
07.2017 - 09.2018
- As a Branch manager, driven the team size of 48 along with the assigned resources of the organization to scale up the branch business from 2 Cr to 5 Cr in 1 years span at Whitefield area by Executing the Business plans & Strategies.
- Monitored the services and products life cycle for revenue growth from INR 17 Lakhs to INR 25 Lakhs within 4 months.
- Managed the Branch P&L and its Operational functioning for business growth with the objective of result oriented services and product provider by reaching the Maximum patients through our Doctors, Dentist, Physio therapist, Speech therapist, Nursing services, CCN, BCG services along with Medical Devices & Equipment sales.
Assistant Branch Manager
PCI Pest Control Pvt Ltd
01.2013 - 07.2017
- Started career as Customer service executive for south Kolkata branch for 3 years and got promoted as Asst Branch Manager for Bangalore North Branch.
- Handled the North Bangalore Branch & Peenya Base Office for its Operations & Sales functionality to generate the business and grow the revenue YoY from our CBU’s & RBU’s Customers segment.
- Major Business tools utilized to grow the market share is by serving the existing customer with full satisfactions and by acquiring the new business from the targeted sectors.
- Maintained a very healthy and proactive relationship with our High Net worth Customers from our CBU & RBU sector to ensure growth MOM.
- Endeavoured the growth of the branch from 80 lakhs to 2.5 Cr within 1 year. Adopted and applied innovative strategies for generating maximum business leads and prospects through various sources of marketing & Sales activities like BTL / ATL, Kiosk, Morning Campaign, Paper Inserts, Road shows at Bangalore north regions.
Marketing & HR Manager
Hemganga Industries
12.2009 - 07.2013
- Executed the recruitment hiring process for Engineers/Fabricators/Erectors for efficient and effective manpower pool along with task oriented and merit based selections. Successfully oriented and processed all new Projects by applying various execution strategies and support system. Added Value addition works for projects of TATA Steel, Jindal Group, Voltas Group, Adhunik Group and JUSCO, across Jharkhand and Orissa state by finalizing the contract after negotiation and with respect to the business revenue growth. Utilize effectively the marketing platform for advertising the brand through ATL / BTL activity.
- Tied up with online marketing traders like India Mart/Trade link/Just Dial for reaching the potential customers. Successfully registered the company to get the ISO20129 QMS certification by going through all the mode of operands.
Customer Service Branch Banking Officer
ICICI Bank Ltd
08.2006 - 12.2009
- Handled 6 Branch of the Bank for its operations & Sales in 4years of span. Implemented and applied the 6 sigma & 5’S strategies for smooth and hassle free banking operational process. Provided training to all probationary officers who has newly joined the Bank. Handled all the major Banking Desks for providing a professional & elite banking experiences to all the Customers and HNI’s clients via. Cashier teller, remittance desk, chq clearing, front desk for wealth management, NRI’s desk. And also ensured the achievement of assigned targets with respect to CASA floats, Loans, Deposits, Advances, Insurance, Mutual Funds and Gold.
Education
MBA - Marketing & HR
Integral Institute of Advance Management
04.2001 - 01.2006
Bachelor of Science - Bio- Tech
Andhra University
04.2001 - 01.2004
Skills
Effective Communication & Relationship Building
Operational excellence
Business analysis
Organizational development
Workforce planning
Safety management
Team leadership
Problem-solving abilities
Performance evaluation and monitoring
Decision-making
Operations management
Analytical skills
Multitasking Abilities
Administrative management
Active listening
Problem-solving aptitude
Time management abilities
Awards
Rewarded with "Coffee with RH" for 3 concessive years at ICICI Bank Ltd for doing 25 saving account and 7 Lakhs of LI within one week., Best Manager Award at Nightingales Home Health Services for generating the Max revenue for the branch with in the state from 2Cr to 5Cr in the span of one year., Awarded an appreciation from the company CEO and VP of PCI Pest Control India Pvt Ltd. For outperforming as the best employee of the East region on 2013-14 on Sales target vs ach and Customer service provider to CBU clients which has enhanced the Branch revenue of that FY., Got promoted from Customer Services Executive to Asst Branch Manager within 2 years., Promoted from Branch Manager to Area Business Head in Aakash BYJUS within 3years also rewarded as letter of appreciation for making the region and branches to over achieve the targets., Got the opportunity to drive the sales & Operation for 2 state (AP & TS) within 2 years after getting promoted as ABH & AOH.
Timeline
Business & Operation Head
Unacademy Centre
11.2024 - Current
Regional Business Growth Head (Karnataka & Tamil Naidu)
Sri Chaitanya- Knowledge Hub
01.2024 - 10.2024
Area Business Head
Aakash Educational Services Limited
09.2018 - 01.2024
Branch Manager
Nightingales Home Health Services
07.2017 - 09.2018
Assistant Branch Manager
PCI Pest Control Pvt Ltd
01.2013 - 07.2017
Marketing & HR Manager
Hemganga Industries
12.2009 - 07.2013
Customer Service Branch Banking Officer
ICICI Bank Ltd
08.2006 - 12.2009
MBA - Marketing & HR
Integral Institute of Advance Management
04.2001 - 01.2006
Bachelor of Science - Bio- Tech
Andhra University
04.2001 - 01.2004
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