PINKULATA KHUNTIA
Kolkata
Summary
Detail-oriented Data Visualization Analyst and MIS Specialist with above 5+ years of experience in developing, managing, and maintaining robust high quality reports. Skilled in designing data models, implementing data flows, overseeing junior manpower for reporting tasks and streamlining reporting processes using advanced Excel functionalities. Proficient in troubleshooting reporting issues and providing training to end-users on new reports and dashboards.
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
7
7
years of professional experience
Work History
Data Analyst
Toluna
07.2024 - Current
- Produced monthly reports using advanced Excel spreadsheet functions.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Used statistical methods to analyze data and generate useful business reports.
- Utilized data visualization tools to effectively communicate business insights.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Identified patterns and trends in large data sets and provided actionable insights.
- Generated standard and custom reports to provide insights into business performance.
- Utilized data visualization techniques to present and explain complex data sets.
- Developed complex dashboard and reporting tools to track business performance metrics.
- Implemented business intelligence solutions to increase operational efficiency.
MIS Specialist
Startek
12.2021 - 06.2024
- Assisted senior management by providing timely and accurate data to support strategic decisionmaking processes.
- Leading a team of junior staff in developing, managing, and maintaining MIS reports to support management decision-making.
- Received 2 times RNR for being best performer.
- Designed and implemented data models, structures, and data flows to enhance reporting efficiency and accuracy.
- Produced daily, weekly, monthly, quarterly reports, incentive, revenue & invoice as per business requirements, ensuring adherence to deadlines.
- Managed the reporting environment, including data sources and security protocols, to maintain data integrity and confidentiality.
- Utilized advanced Excel functionalities to streamline and automate reporting processes, reducing manual efforts by 20%.
- Collaborated with management & Client to prioritize business and information needs, leading to the preparation of insightful dashboards.
- Provided guidance and mentorship to junior staff, facilitating their professional development and enhancing team productivity.
- Ensured compliance with data protection regulations, including the Data Protection Act, to safeguard sensitive information.
- Addressed reporting issues promptly and provided solutions to optimize reporting accuracy and reliability.
- Conducted training sessions for junior staff on reporting tools and processes, empowering them to effectively contribute to reporting tasks.
- Liaised with other departments to minimize network interruptions and possible downtimes.
- Oversaw development and implementation of improvements to support network operations.
- Wrote strategic business plans outlining need for departmental information technology resources.
MIS Senior Executive
Startek
01.2021 - 01.2023
- Received 3 times RNR for being best performer.
- Produced and delivered daily, weekly, monthly, and quarterly reports to senior management, enabling them to track performance metrics and key performance indicators.
- Collaborated closely with senior management to identify business needs and priorities, leading to the development of customized dashboards and analytical reports.
- Acted as a liaison between junior staff and senior management, ensuring effective communication and alignment of reporting goals.
- Provided training, mentorship, and ongoing support to junior staff, empowering them to contribute effectively to the organization's reporting initiatives.
- Implemented data quality assurance measures and protocols to maintain the integrity and reliability of reporting systems.
- Served as a key point of contact for troubleshooting reporting issues and resolving technical queries from senior management.
Customer Executive
Startek
01.2018 - 01.2021
- Handling customer calls and solving queries.
- Working closely with clients, process owner, identify areas of improvement based on customer enquiries.
- Lead assign.
- Proactively upsold products or services and introduced extended warranty options to customers.
- Tracked results of various promotional campaigns by gathering feedback from customers and recommended areas of improvement.
- Provided high-level telephone and e-support by assisting clients with questions concerning product specifications, cost, billing and technology issues.
- Submitted reports to management outlining calls made, queries received and issues resolved and uploaded KPI reports into Service Cloud system.
- Assisted marketing team on short-term and long-term promotional projects and provided regular updates on status and progress.
- Provided basic troubleshooting and product set-up support for customers.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Delivered prompt service to prioritize customer needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Sought ways to improve processes and services provided.
Education
B.A (Hons.) -
Indira Gandhi National Open University
01.2020
Intermediate - undefined
CHSE
01.2015
Matriculation - undefined
BSE
01.2013
Skills
- Proficient in MIS reporting tools
- Advanced Excel skills
- Pivot tables
- Macros
- Data visualization
- Dashboard preparation
- Knowledge of Power BI
- Team management
- Problem-solving skills
- Effective communication
- Data formatting
- Data analysis
- Report preparation
- Statistical analysis
- A/B testing
- Project management
- Business intelligence tools
- Search engine optimization
- Report writing
- Data visualization and presentations
Languages
English
Hindi
Odia
Bengali
Telugu
Hobbies and Interests
- Travelling
- Reading books
Personal Information
Date of Birth: 10/03/98
Timeline
Data Analyst
Toluna
07.2024 - Current
MIS Specialist
Startek
12.2021 - 06.2024
MIS Senior Executive
Startek
01.2021 - 01.2023
Customer Executive
Startek
01.2018 - 01.2021
Intermediate - undefined
CHSE
Matriculation - undefined
BSE
B.A (Hons.) -
Indira Gandhi National Open University
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