Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Pinky Gupta

Technical Lead
Bangalore

Summary

Experienced Technical Lead with 12+ years in software development, specializing in high-end products and scalable solutions. Adept at leading teams, fostering collaboration, and driving innovation through advanced technologies.

Overview

13
13
years of professional experience

Work History

Technical Lead

Paytm
02.2021 - 08.2025
  • Led and scaled the Search Team at Paytm, managing 150M+ daily search hits and serving 400M+ monthly users across key verticals including Travel, ONDC, Paytm Mall, Paytm Home, and Deals.
  • Architected and owned 30+ distributed microservices, driving high-performance, scalable, and personalized search systems across platforms.
  • Developed an AI Agent–powered Smart Filter for Travel SRP that interprets natural language queries, applies multi-step filters, and updates results in real time, boosting user engagement.
  • Implemented automated NLP-based summarization to extract key insights from user reviews and product USPs, improving decision-making efficiency.
  • Designed and deployed a large-scale query classification system using FastText, intelligently categorizing user search queries into domains, leading to an 8% uplift in search relevance and CTR.
  • Built personalized section ranking models leveraging user interaction history, resulting in a 6% increase in page CTR.
  • Automated product tagging and short name generation using OpenAI & LLaMA 2, achieving ~95% accuracy and reducing manual operations.
  • Enhanced the search experience across platforms by implementing features like location search, autosuggestions, spell check, and intelligent ranking.
  • Tech stack: Java, Node.js, Python, Spring Boot, Elasticsearch, MongoDB, Kafka, Redis, AWS, Spark, Cassandra, MySQL, LLMs.

Software Dev Engineer

Expedia
06.2017 - 01.2021
  • Worked at Expedia Group in the Expedia Partner Solutions team, delivering scalable travel solutions and custom API integrations for global B2B partners.
  • Designed partner-specific search and booking workflows, enabling rapid onboarding and high conversion rates.
  • Optimized API performance and reliability, improving latency and driving ~20% uplift in partner conversions.

Software Engineer

Snapdeal
02.2015 - 03.2017
  • Worked at Snapdeal on the Seller Platform, leading initiatives across Reviews & Ratings, Seller Analytics, and Recommendation Systems.
  • Built scalable microservices to power real-time seller insights and review moderation.
  • Developed data-driven recommendation models to enhance seller performance and product visibility.
  • Contributed to analytics dashboards, enabling actionable intelligence for thousands of sellers.

Software Engineer

Incept
10.2012 - 12.2014
  • Contributed to multiple projects, gaining foundational experience in software development for biometric and attendance systems.

Education

Bachelor of Technology -

Ajay Kumar Garg Engineering College
06-2012

Skills

Java, Node, Python, Spring Boot

MySQL, Cassandra, MongoDB, Aerospike

Kafka, Redis, Elasticsearch, Apache Spark

AWS, Kubernetes, Docker

LLMs, NLP, AI, Prompt Engineering

Reinforcement Learning

Performance Optimization

Git, Cursor, Copilot

Data Structures, Algorithms & System Design

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Accomplishments

  • Strategic Impact Recognition: Architected and scaled Search & Discovery systems to handle 150M+ daily queries, setting performance benchmarks with and sub-100ms SLA across all APIs.
  • Innovation Leader (Hackathon Winner): Led a cross-functional team in a high-stakes hackathon, delivering an AI-driven solution that showcased technical vision, rapid execution, and business alignment recognized among top entries across the company.
  • Top Performer & Technical Mentor: Consistently rated in the top performance band (4+) for system design leadership, architectural guidance, and mentoring engineers across multiple teams, shaping long-term technical strategy and improving engineering excellence org-wide.

Timeline

Technical Lead

Paytm
02.2021 - 08.2025

Software Dev Engineer

Expedia
06.2017 - 01.2021

Software Engineer

Snapdeal
02.2015 - 03.2017

Software Engineer

Incept
10.2012 - 12.2014

Bachelor of Technology -

Ajay Kumar Garg Engineering College

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