Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
Generic

Pinky Rawat

Gurugram

Summary

Dynamic IT Service Desk Engineer with proven expertise at Delhivery Pvt. Ltd., excelling in Google Workspace administration and incident management. Recognized for exceptional customer service and problem-solving skills, I effectively collaborate with teams to enhance operational efficiency and ensure seamless IT support. Committed to fostering a positive work environment while driving impactful results.

Overview

13
13
years of professional experience

Work History

IT Service Desk Engineer (Desktop Support)

Delhivery Pvt.Ltd
Gurgaon
04.2022 - Current
  • Google Workspace Administrator (Admin console), Remote support, Ticketing tool, Backup and Restore Data, OS Installation (Windows + Linux), Outlook Installation and Configuration, Onboarding and offboarding E-mail ID Creation, Problem-solving skills.
  • Email Backup, System backup and restore data, Incident and Service Management. Monitoring tools, MySQL Database, Active Directory, Microsoft Server, Knowledge of Workgroup and Domain.
  • Inventory Management of IT Assets, Coordination with vendors via email, chat and voice for repair or new equipment, Documentation CRUD, DNS and DHCP Troubleshoot, API Error MS-Office, Assemble and Disassemble Computer, Las management, severity.
  • Supports Microsoft Office 365 Exchange Online users using MS Office Outlook 2010, 2016, 2019 and OWA.
  • Providing assistance with computer setup and configuration: This involves tasks like installing operating systems, software applications, and drivers.
  • Performing system upgrades and updates: Keeping systems current with the latest software and security patches.

Administration and HR

SISL INFOTECH PVT.LTD. (TechJockey)
New Delhi
02.2018 - 09.2021
  • Vendor Management.
  • Make travel arrangements.
  • Order office stationery and supplies.
  • Guest management/ handling Visitors.
  • Managing office boys/ training etc.
  • Employee Engagement (Coordination role).
  • Onboarding/social media (Tv screen, HR portal).
  • Keep employee records (physical and digital).
  • Book meetings and schedule events.
  • Maintain a filing system for data on customers and external partners.
  • Distribute incoming and outgoing mail.
  • Answer and redirect phone calls.
  • Organize, store and print company documents as needed.
  • Handling queries from managers and employees.

Sr. Executive - Admin and Office Coordinator

INTEGRAL UNIVERSITY
Lucknow
05.2015 - 12.2017
  • Primary point of contact between the executives and internal/external clients.
  • Receive incoming calls and emails; take messages, respond appropriately and route correspondence to the appropriate executive of staff member.
  • Handle requests, feedback and queries.
  • Maintain daily electronic journal, arrange meetings and appointments.
  • Monitor office supply levels, reorder when appropriate.
  • Maintain strong relationships with vendors and keep price data in order to get the best pricing on supplies and services.
  • Produce professional quality reports, presentations and briefs.
  • Develop and carry out an efficient documentation and filing system.
  • Delegate tasks as appropriate to other members of the team.
  • Conduct Job fairs for students in coordination with the team.

Student Counselor and Office Administrator

SIKKIM MANIPAL UNIVERSITY - Distance Education
Lucknow
04.2012 - 05.2015
  • Managing day-to-day operational requirements of the students regarding counseling and career guidance.
  • Handling external or internal communication or management systems.
  • Organizing, arranging and coordinating meetings.
  • Plans and directs all aspects of an organization's staff and service functions.
  • Ensures the operations of the company are within a secure, efficient and organized work environment.
  • Oversee administrative staff, finances, logistics and information systems.
  • Guiding students with regards to their respective career decisions.

Education

Human Resources Management

Sikkim Manipal University- Distance Education
Lucknow, India

English & Economics

Lucknow University
Lucknow, India

Humanities

Army Public School
Lucknow, India

High School -

Army Public School
Lucknow, India

Skills

  • Customer Service Orientation: Friendly, patient, and helpful in resolving user concerns
  • Team Collaboration: Working effectively with IT teams and other departments
  • Flexibility and Adaptability
  • Positive Attitude: Creating a positive work environment
  • Responsible & Self-Motivated

Hobbies and Interests

Listening to music, travelling, Listening to music is a hobby because it can be very relaxing and enjoyable. Helps to reduce stress and anxiety., Traveling just as taking a short break; it allows me to escape my everyday responsibilities.

Timeline

IT Service Desk Engineer (Desktop Support)

Delhivery Pvt.Ltd
04.2022 - Current

Administration and HR

SISL INFOTECH PVT.LTD. (TechJockey)
02.2018 - 09.2021

Sr. Executive - Admin and Office Coordinator

INTEGRAL UNIVERSITY
05.2015 - 12.2017

Student Counselor and Office Administrator

SIKKIM MANIPAL UNIVERSITY - Distance Education
04.2012 - 05.2015

Human Resources Management

Sikkim Manipal University- Distance Education

English & Economics

Lucknow University

Humanities

Army Public School

High School -

Army Public School

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Pinky Rawat