Jira
PINKY SHINDE
Mumbai
Summary
Thorough Senior Consultant professional with competency in developing project and implementation plans. Gifted with strong analytical and project management skills. Successful in meeting new challenges and finding effective solutions.
Strong capability to master a situation quickly; highly knowledgeable with 20 years of experience in wide variety of Project Management, Operations and Administration; an expert at organizing & directing turnaround situations.
Hand-picked by executive team to turn around underperforming programs; accomplished leader known and respected for leading successful change in projects and building credibility with executive teams and staff. Recognized by clients and senior management for successfully handling Pan India Assessment Activities; functioned Global Coordinator for one of the International client. Expertly supporting entire department with key focus on culture & values, employee engagement, productivity & cost. Strong communication expertise and capability to drive KPIs to support organizational goals aimed at process optimization. Delivering performance / business results by acting as an interface between the team and the wider organization. Incisive acumen in planning & coordinating human resource management activities of the organization. Maintained relationships with clients to achieve service norms by resolving their service-related critical issues. Go-getter with positive attitude, professionalism, attention to detail, loyalty and communication skills.
Overview
20
20
years of professional experience
3
3
Certification
3
3
Languages
Work History
Senior Consultant
Deloitte Touche Tohmatsu Limited
04.2023 - Current
- Developed internal project management systems and communications to facilitate successful operations.
- Organized and participated in meetings and workshops to foster shared project approach and track progress.
- Identified, targeted and delivered opportunities to make valuable contributions to strategic business objectives.
- Increased efficiency by employing data-driven analysis techniques for continuous process improvement efforts within the organization.
- Implemented quality control measures, ensuring consistent adherence to client standards throughout all projects phases.
- Managed and oversaw junior project consultants and delegated tasks for timely execution.
- Developed comprehensive project plans to ensure on-time delivery within budget constraints.
- Tracked project progress and updates and monitored deliverables, milestones and issues for accurate reporting.
- Managed cross-functional teams, aligning resources with project objectives for optimal results.
- Championed knowledge sharing across the organization through documentation of best practices and lessons learned.
- Facilitated change management initiatives, ensuring a smooth transition during periods of organizational transformation.
- Presented regular status updates to stakeholders, maintaining transparency and fostering trust in project management processes.
- Liaised with team members to resolve issues that impacted project delivery.
- Met project deadlines without sacrificing build quality or workplace safety.
Global Coach Coordinator cum Project manager
BTS Strategy Alignment and Execution Private Limit
08.2021 - 03.2023
- Coordinating entire resourcing requests for Most of the world region
- Handling recruitments for MOW, screening CV, Line up interviews with Head of Faculty and HOOs
- Working across different regions like Europe and North America Teams for training dates, sign offs
- Working across region with 300 plus associate contractors to set up their trainings and coordinating with PROs and PMs for new project upskilling
- Planned, designed and scheduled phases for large projects
- Supporting global rollouts and project
- Identified plans and resources required to meet project goals and objectives.
Project Coordinator - PMO
BTS Strategy Alignment and Execution Private Limited
03.2019 - 07.2021
- Supervised multiple projects from start through delivery by prioritizing needs and delegating assignments
- Coordinated presentations for clients and project members to detail project scope, progress and results
- Responded to requests for information on materials to inquiring parties
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments
- Kept projects on schedule by managing deadlines and adjusting workflows
- Reported regularly to managers on project status, resourcing, progress and technical problems
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Project Coordinator - PMO
Korn Ferry Hay Group
05.2017 - 10.2018
- Organizing project review meetings for evaluating project progress & de-bottlenecking
- Identifying executive logistics requirement, setting schedule, track dates, budgets & other information
- Maintaining detailed records of all aspects of projects development
- Apprising clients with progress reports, responding to queries and articulating proposed solutions to the client
- Managing internal PSA system and Maintaining status for revenue and presenting the same to regional finance during monthly revenue meet
- Monitoring assessment for key clients at PAN India level
- Got recommendation by management for Development Center, Workshops coordination by senior management, handled around 200 assessment centre across Pan India.
Office Manager
Hay Group
04.2011 - 04.2017
- Managed entire administration activities of Mumbai office
- Including, Vendor Management, Asset Management, Security, and office assistance
- Set up new office, internal infrastructure modifications, electrification, air conditioning, furniture, etc
- And asset management
- Contract management for timely procurement of materials at favorable terms
- Provided HR support spanning induction formalities of new employees and exit formalities, leave records management and tracked attendance of Mumbai staff
- Assisted in consulting engagements such as development/assessment centers for large corporates, data analysis and report generation on diagnostic tools for senior level personnel
- Looked after visa & travel management for entire Mumbai team
- Handled various backend process of projects
- Functioned as Integral part of behavioral assessment process from past 2 year for one client.
Executive - Account Management
Metis Insurance Brokers Private Limited
02.2009 - 03.2011
- Managing customer service with focus on excelling business targets
- Attending client queries and resolved them within given SLA
- Administering entire process of enrollment and claim settlement for client
- Undertaking functions pertaining to orientation to new employees about employee's benefits
- Improvising services, based on received feedback and escalations
- Preparing various reports & identifying gaps
- Liaised with TPA as well as Insurance company for document recovery in coordination with clients, claim settlement & cheque distribution to clients, released payments for debit notes raised by TPA
- Maintaining healthy business relations with internal & external customer.
Senior Executive - Account Management
Total Solutions Facility Management Private Limited
10.2006 - 11.2008
- Supervised entire helpdesk operations including quotations, escalated calls reporting etc
- Within given SLA
- Liaised with different vendors for servicing of white goods in coordination with big brand companies
- Conducting in-house training program for vendors and technical staff to improve learning curve
- Minimized performance bottlenecks for high productivity by ensuring safe working culture
- Resolved daily operational issues for internal team
- Prepared Score Cards monthly for different teams
- Initiated & sustained efforts for bettering customer satisfaction.
Desk Executive
Accenture Services Private Limited
12.2003 - 12.2004
- Managed entire concierge desk for Clients, visitors
- Collaborated with back-office team members to facilitate seamless business execution.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Conducted regular meetings with team to discuss issues, concerns and updates.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Increased revenue through effective negotiation of contracts with clients and suppliers.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Implemented cost-saving measures through reevaluation of supply chain management practices.
Education
MBA - Supply Chain, Operations and Leadership Strategy
Narsee Monjee Institute of Management Studies
01.2022
Business Administration And Management -
Jaipur Nation University
01.2019
Skills
- Stakeholder Management
- Schedule Management
- Consulting
- Project Documentation
- Operations Management
- Contract Management
- Data Analytics
- Project Management
- Planning and Coordination
- Teamwork, Collaboration and Team Building
- Project Implementation
- Change Management
- Delivery Assurance
- Assessments
- Reporting proficiency
- Customer Relations
- Database administration
- Resource Management
- Vendor & Facility Management
- Digital Transformation
Certification
PMP Certified 2024
ICC-ACC -2024
Agile Scrum Master
Data Analytics and Prompt Engineer
Certified in MS packages (Outlook, word, powerpoint, MS forms etc.)
Certified in Advance Excel, MSP, Power BI, Tableau, SQL, Chat GPT & other AI tools)
ISO Certified Auditor
Certified AIGEP Six Sigma Yellow Belt
Accomplishments
- Used Microsoft Excel to develop performance based score card for External contractors.
- Achieved 100% coaching session completion rate through effectively helping with stakeholder management and program management skills.
- Supervised team of 4 staff members and up-skilled them on the internal operational system.
- Recognized by APAC head in townhall for preparing the board report for internal board meeting review.
- Handled 500 plus assessment centres across globe and have effectively delivered them as per project plan.
- Efficiently coordinated 300 plus assessment for pharma client and gain recognition by senior management. This impacted in increasing revenue for more new opportunities.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Miro
Microsoft Project
Service Now
PMC
Kanban
Interests
Cooking
Zumba
Timeline
Senior Consultant
Deloitte Touche Tohmatsu Limited
04.2023 - Current
Global Coach Coordinator cum Project manager
BTS Strategy Alignment and Execution Private Limit
08.2021 - 03.2023
Project Coordinator - PMO
BTS Strategy Alignment and Execution Private Limited
03.2019 - 07.2021
Project Coordinator - PMO
Korn Ferry Hay Group
05.2017 - 10.2018
Office Manager
Hay Group
04.2011 - 04.2017
Executive - Account Management
Metis Insurance Brokers Private Limited
02.2009 - 03.2011
Senior Executive - Account Management
Total Solutions Facility Management Private Limited
10.2006 - 11.2008
Desk Executive
Accenture Services Private Limited
12.2003 - 12.2004
MBA - Supply Chain, Operations and Leadership Strategy
Narsee Monjee Institute of Management Studies
Business Administration And Management -
Jaipur Nation University
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