Pinky Singh
Noida
Summary
Experienced professional with strong technical skills, agility, and a positive attitude. Adaptable and able to thrive in dynamic environments. Committed to making logical, efficient decisions and excelling in any professional setting.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Project Manager - Decommission Services
Kyndryl
07.2021 - Current
- Responsible for managing all aspects of IT changes in production and non-production environments in SNOW.
- To enable beneficial Changes to be made with minimum disruption to IT services in SNOW.
- Assessing the impact of change, identifying and managing resistance, measuring success metrics with the stakeholders.
- Ensuring team has the necessary knowledge and training, engaged tools knowledge.
- Initiation of the process.
- Formulate the plan for end of life cycle servers.
- Prepare to decommission.
- End the service.
- Wrap the decommission.
- Post decommissioning.
PMO
IBM India Pvt. Ltd
09.2020 - 06.2021
- Establish and maintain project management standards, processes, and best practices, ensuring that projects are executed efficiently.
- Developed and maintained courteous and effective working relationships.
- Proven ability to learn quickly and adapt to new situations.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
SDM for Starter Mover Leaver (SML) Process
IBM India Pvt. Ltd
08.2015 - 01.2019
- Periodic connects with clients, ensuring high customer satisfaction matrices by achieving delivery & service quality norms.
- Have weekly cadence with SDMs, SIL and monthly connect with DPE for discussion on various performance dashboards and control points.
- Preparing & verifying Quality Dashboards, Reports & Presentation related to Process-Accuracy, Compliance sent to operations or client on Weekly & Monthly basis.
- Connecting with various IBM vendors like Sapient, Virtela & Applicable which are spread across different geos for ensuring compliance to the process.
- Continually matches workload and resource skill to optimize pool execution thereby ensuring timely and high-quality service delivery and SLA compliance from the team.
- Perform need-based planning & training, providing valuable feedback for improvement.
- Actively participate in problem solving sessions with Account team to improve on delivery.
- Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments.
- Monitoring and managing support teams to ensure optimal service delivery.
- Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery.
- Developing a deep understanding of projects to gain insights into the scope of service delivery.
- Ensuring accurate new projects delivery matching account goals and needs.
- Worked as a backup Compliance focal and managing compliance related activities for all service lines (like Intel, UNIX, Storage, Backup, SQL, Oracle and Network).
- Driving the projects for Security setting (Health checking) implementation in all service lines.
- Working closely with Patching activities and timely installation of patches and meeting compliance requirements related to patching for all service lines.
- Actively involved in IBM Internal and External Audits and coordination of Audit requests.
- Perform internal audits for various competency and highlighting the defects or observations.
- And performing the Root cause analysis thereby suggesting the mitigation plans.
- Assisting team in various audits in responding to audit and account team's data requests, Questions and issues that come up as part of external audit reviews.
- Providing support to Internal Audit in developing and conducting reviews and independent evaluation of different accounts within the team.
- Organized and carried out the internal audit review including evaluation of various processes, procedure and key project documents and management in view of improving quality of those documents.
- Interaction with the customer for resolving Security related queries and explaining audit exposure/gaps.
- Worked closely with all the teams and updation/renewal of Customer Security Document (e.g. CSD, ISec). And implementation of CSD.
- Performing quarterly Inventory validation and track through issue record till closer.
- Attending various Compliance and management calls and providing Weekly, Monthly compliance reports.
- Preparing and maintaining many process documents as per the requirements for various ISO audits.
- Providing training on all the mandatory process for HIPPA and HSSE.
- Responsible for managing HIPPA and HSSE compliance.
- Ensuring compliance for ensuring zero Audit findings.
Team Lead - Service level Management
Proximo Tech Soft Pvt Ltd
10.2013 - 08.2015
- Continually matches workload and resource skill to optimize pool execution thereby ensuring timely and high-quality service delivery and SLA compliance from the team.
- Supervises account workload balance and capacity planning by using the application tool.
- Perform need-based planning & training, providing valuable feedback for improvement.
- Continually matches workload and resource skill to optimize account execution thereby ensuring timely and high-quality service delivery and SLA compliance from the team.
- Analyze all incoming work thereby deriving a solution that optimizes the execution on a continual basis.
- Actively participate in problem solving sessions with Account team to improve on delivery.
- Assisting account in successful transition in IST and GDF models as Focal for both transition.
- Aware and follow the ITIL management processes. E.g. Problem, Incident and change management.
Education
MBA -
Sikkim Manipal
Skills
- 10 years of experience in the IT industry including 5 years of leadership experience
- To enable beneficial Changes to be made with minimum disruption to IT services in SNOW
- Assessing the impact of change, identifying and managing resistance, measuring success metrics with the stakeholders
- Formulate the plan for end of life cycle servers
- Off line the IT component
- Prepare to decommission
- End the service
- Wrap the decommission
- Post decommissioning
- Skilled in fostering high-performing teams
- Skilled in applying OCM frameworks effectively
- Effective communication abilities
- Skilled in building client rapport
- Management of complex change initiatives
- Knowledge of global business dynamics
- Commitment to innovation
- Effective presentation skills
Certification
- IBM Associate Project Manager, IBM
- ITIL V4 Certification, ITIL
- Microsoft Certified: Azure Fundamentals, Microsoft
Disclaimer
I hereby declare that the above Information is true to the best of my knowledge.
Timeline
Project Manager - Decommission Services
Kyndryl
07.2021 - Current
PMO
IBM India Pvt. Ltd
09.2020 - 06.2021
SDM for Starter Mover Leaver (SML) Process
IBM India Pvt. Ltd
08.2015 - 01.2019
Team Lead - Service level Management
Proximo Tech Soft Pvt Ltd
10.2013 - 08.2015
MBA -
Sikkim Manipal
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