Pinninti Yogesh

Validated E-file reject reasons for amendments and submitted LO accordingly.

Handled high-priority client escalations, ensuring accurate filings accepted by agencies.

Prepared 941X Returns with Schedule B, incorporating adjustments from previous filings.

Coordinated with clients and business unit partners to resolve discrepancies.

Collaborated with I2P, R2R, and Payments teams to address open lines from GRIR.

Proactively identified and resolved discrepancies to ensure compliance with tax regulations.

Verified data controls on amendments for accuracy and completeness.

Prepared various federal, state, and local tax forms including 941X, DE938, and W-3.

• Need to answer inbound calls and assist customer for ISP (Verizon) technical issues
• Maintain Average handling time and provide accurate resolution to customers
• Need to do multiple tasking and follow up customer by doing outbound calls and solve the complex issues.
• Need to pitch in sales and meet daily target
• Having experience in Tech Mahindra for 15 months.

• Supporting ISP (Verizon) for technical issue through voice and chat
• Troubleshooting with router issues, set top boxes, Landline.
• Handling citrix and other tools to fix the issues.
• Configuring antivirus through remote control access
• Helping customer by resolving issue and providing customer satisfaction.
• Managing multiple works at a time with 2 chat concurrency. If needed chatting with backend team and needed to call customers for education purpose.
• Assisting customers in all their queries and complaints.
• Need to do sales on technical products.

• Need to help seller by supporting with the SOP’s and application tools.
• Need to support sellers and vendors via calls and emails.
• Configuring seller applications, providing brand approvals with trademarks, working on Govt. website applications to make sure trademarks are correct.
• Need to work on Excel flat files to solve problem with error codes and make sure issue is resolved
• Updating data files in order management and solving delivery issues by contacting delivery partners.
• Have to work simultaneously via emails and calls at 3 concurrency and resolve issues and maintain AHT
• Worked at Amazon Development center (Hyderabad) for 2 years 5 months.