PINTO PAPPACHAN
Thrissur, Irinjalakuda
Summary
Looking for a challenging role in the fields of management, finance, and accounting where I can apply what I've learned and use my abilities to help the firm expand effectively. Service-oriented General Manager committed to providing good client experiences that foster loyalty and repeat business. Optimizes resource utilization to meet predicted operational requirements. Sales leader with solid judgment, excellent planning skills, and strong interpersonal communication skills.
Overview
11
11
years of professional experience
Work History
Operations Manager
Vanitha Ayur Care
11.2022 - Current
- Responsible for generating sales with existing customers and developing new leads, clients and customers
- Promoting the company ayurvedic medicines and cosmetic products
- Produce creative content, ideas, strategies to impress the customer and cover the market find the opportunities in the market and use properly
- Negotiating with clients ( existing and new) on various prospects with closing the deals
- Maintaining a regular follow up and relationship with the clients
- Organize and coordinate branding matters ( coordinate image, Internet, social media marketing etc.)
- Prioritize and handle multiple tasks simultaneously
- Overseeing daily business activities.
- Evaluating performance and productivity
- Improving efficiency and increasing departmental profits while managing the company's overall operations
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Accounts / Operations Manager
Dwaraka Hotel
09.2018 - 10.2022
- Developing and Implementing strategies that will ensure a positive experience that exceeds guest’s expectations
- Work collaboratively with all department managers to make sure operations are running smoothly in tandem with one another
- Anticipate all guest needs and respond promptly & accordingly
- Establish and maintain standards for staff performance and customer service
- Maintaining full knowledge of all inner working of the hotel, including room rates, hotel policies, specials, availabilities, VIP guests, hotel events and more.
- Staffing the hotel appropriately
- Reviewing employee behavior, appearance and performance
- Prepare monthly Accounts Statements
- 'Managed approximately 30 incoming calls, emails per day from customers.'
Accounts Manager
Tax Master
07.2016 - 08.2018
- Handling clients and keeping good relations Manual and computerized accounts up to finalization
- Preparation of the bank reconciliation statement
- Preparation of year-ending schedules for auditing
- Payroll preparation
- Inventory Management
- Boosted client satisfaction by effectively managing accounts and addressing concerns promptly.
- Strengthened relationships with key clients, leading to increased repeat business.
Accountant
La Fontaine Centre Of Contemporary Art Hotel
10.2015 - 07.2016
- Prepare cash books , excel sheets, etc.
- Maintain Good Customer Relations
- Increased the profit margin of select menu items by 15% by switching to a local supplier with lower ingredient costs
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Enhanced financial decision-making capabilities by providing timely, accurate information to management through regular performance reports.
Accountant/Admin
Vanitha Ayur Care Pvt Ltd
09.2013 - 10.2015
- Prepare monthly balance sheet and cash book in books , excel sheets etc.
- Prepare the labor details.(attendance, OT, wages, etc.)
- Prepare monthly bills for clients.
- Tracked funds, prepared deposits, and reconciled accounts.
- Prepared working papers, reports, and supporting documentation for audit findings.
Education
Bachelor Of Commerce - Finance
Christ College
Irinjalakkuda, Thrissur05-2013
Skills
- Performance improvement
- Client account management
- Operations management
- Contract Negotiations
- Budget administration
- Product development
- Consistently meet goals
- Efficient multi-tasker
- Relationship building
- Quality Management
- Distribution Management
- Advertising and Marketing
INTERESTS
- Travel
- Photography
- Gaming
- Listening to music
- Outdoor recreation
PASSPORT DETAILS
PASSPORT NO : X2827489
PLACE OF ISSUE : COCHIN
DATE OF ISSUE : 18/01/2024
DATE OF EXPIRY : 17/01/2034
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)
kannada
Upper intermediate (B2)
Tamil
Upper intermediate (B2)
Timeline
Operations Manager
Vanitha Ayur Care
11.2022 - Current
Accounts / Operations Manager
Dwaraka Hotel
09.2018 - 10.2022
Accounts Manager
Tax Master
07.2016 - 08.2018
Accountant
La Fontaine Centre Of Contemporary Art Hotel
10.2015 - 07.2016
Accountant/Admin
Vanitha Ayur Care Pvt Ltd
09.2013 - 10.2015
Bachelor Of Commerce - Finance
Christ College
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