Indumathi B
Bangalore
Summary
Customer Support Executive known for high productivity and efficient task completion. Possess specialized skills in problem-solving, customer relationship management, and technical support. Excel using active listening, clear communication, and patience to enhance customer satisfaction and foster loyalty.
Overview
12
12
years of professional experience
Work History
Customer Support Executive
Printo
Bangalore
01.2022 - 01.2024
- Resolved customer complaints professionally and efficiently.
- Assisted customers with product selection based on their individual needs and preferences.
- Developed solutions to address customer complaints.
- Responded to customer inquiries via phone, email and chat.
- Developed strategies to improve customer service experience.
- Collaborated with colleagues to resolve complex customer queries.
- Maintained accurate records of customer interactions.
- Performed troubleshooting on technical problems.
- Generated reports to track customer satisfaction levels.
- Contributed ideas for process improvements within the team.
- Resolved customer issues in a timely manner.
- Provided detailed information about products and services.
- Participated in regular meetings with other departments.
- Collaborated with other departments to ensure timely resolution of customer requests.
- Provided support during peak periods of activity.
- Provided comprehensive support to customers via phone, email, and live chat, resolving queries efficiently.
- Responded to customer concerns and implemented changes to accounts to resolve issues.
- Trained and mentored new team members to promote productivity, accuracy, and friendly customer service.
Teaching faculty
Cambridge school
Bangalore
11.2016 - 07.2017
- As a primary school teacher
- Maintained updated knowledge through continuing education and advanced training.
- Completed day-to-day duties accurately and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked with cross-functional teams to achieve goals.
- Worked effectively in team environments to make the workplace more productive.
Associate
24/7
Bangalore
06.2013 - 12.2015
- Handling credit customer queries
- Built relationships with customers by providing friendly customer service.
- Provided customer service support for inquiries, complaints, and returns.
- Ensured compliance with company safety regulations at all times while on the job.
- Handled incoming calls from customers regarding orders or other inquiries.
- Trained new associates on store operations, policies, and procedures.
- Managed multiple tasks simultaneously while maintaining attention to detail.
Executive
Ibm
06.2012 - 03.2013
- Customer support representative
Education
B.A -
Jnc
01.2012
Puc -
Jnc
01.2009
Sslc -
Kvs
01.2007
Skills
- Customer service
- Technical support
- Troubleshooting
- Data analysis
- Report generation
- Product knowledge
- Customer relationship management
- Process improvement
- Team collaboration
- Conflict resolution
- Time management
- Cross-functional teamwork
- Coaching and mentoring
- Effective communication
- Order fulfillment
- Complaint resolution
- Team building and training
Timeline
Customer Support Executive
Printo
01.2022 - 01.2024
Teaching faculty
Cambridge school
11.2016 - 07.2017
Associate
24/7
06.2013 - 12.2015
Executive
Ibm
06.2012 - 03.2013
B.A -
Jnc
Puc -
Jnc
Sslc -
Kvs