Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Languages
Timeline
Generic
Pintoo Yadav

Pintoo Yadav

New Delhi

Summary

Accomplished Infrastructure Engineer with 8+ years of experience in IT infrastructure design and deployment. Proficient in cloud technologies and network security protocols, with a focus on delivering scalable solutions. Notable achievements include enhancing system performance and reliability through innovative problem-solving. Committed to operational excellence and continuous improvement in fast-paced settings.

Overview

10
10
years of professional experience
1
1
Certification

Work History

IT Infrastructure Engineer

Hitachi Digital
04.2025 - Current
  • Implemented a proactive maintenance schedule for company's IT infrastructure, resulting in a 20% reduction in system downtime and increased overall productivity.
  • Collaborated with cross-functional teams to successfully migrate and upgrade IT infrastructure, leading to a 15% improvement in system performance and efficiency.
  • Developed and executed disaster recovery plans, minimizing data loss by 25% in case of system failures.

IT Infrastructure Engineer

GlobalLogic India Pvt. Ltd.
05.2019 - 03.2025
  • Managed email distribution lists and performed user management tasks, including adding/removing users from email groups.
  • Created and modified user accounts, reset passwords, and controlled network access using Active Directory.
  • Utilized G Suite admin console to manually create emails, enable email forwarding, set aliases, and transfer ownership of documents.
  • Provided peripheral installation and support for LAN and local printers, external drives, etc.
  • Conducted rack and stack activities for servers and switches, ran cabling (cat5 and fiber), and configured ILO.
  • Installed Linux operating systems (CentOS, Ubuntu, Kali), configured LDAP for domain login, and performed software installation and basic troubleshooting. Developed shell scripts for task automation.
  • Troubleshoot and configured software installations, created mobile accounts, joined domains, and managed MDM installation/configuration on Mac machines using JAMF.
  • Implemented WDS Server and MDT tool to automate Windows boot process and software deployment.
  • Created and modified DHCP scopes, reserved IP addresses, and resolved related issues. Troubleshoot and manage DNS records.
  • Performed SQL administration and troubleshooting tasks.
  • Installed and troubleshot various software applications.
  • Managed access and permissions for Jira, Bamboo, Fisheye, GitLab, and Confluence. Created and managed Confluence spaces. Handled portal access management.
  • Conducted network monitoring using PRTG and interacted with ISPs to raise support calls.
  • Inventory management
  • US support
  • VVIP Support

IT Helpdesk Executive

Diagno Labs Pvt. Ltd.
07.2018 - 04.2019
  • Maintaining the IT infra (hardware and software such as LIMS, MS Dynamics AX, Citrix, etc.) at all the center's PAN India.
  • Antivirus software management is centralized through the server.
  • HOD Interactions regarding the software procurement purchasing IT equipment repairs.
  • System hardware and software up-gradation.
  • Printer Installation Management Local and Shared.
  • Train Doctors how to use IT equipment efficiently to generate 0 error medical reports.
  • Firewall and Server monitoring, Server health checkup Leased line monitoring.
  • Ticket handling and direct interaction with the dealers to troubleshoot their issues.
  • Good troubleshooting skill

System Administrator

Cars24 Services Pvt Ltd
07.2016 - 07.2017
  • Conducted network monitoring for both LAN (Local Area Network) and WAN (Wide Area Network) environments, ensuring optimal network performance and identifying and resolving any issues or bottlenecks.
  • Configured and managed SonicWALL firewalls, implementing security measures and policies to protect the network from external threats.
  • Successfully set up and configured switches and access points (AP) to establish reliable and secure network connectivity for users.
  • Provided Wi-Fi support, troubleshooting connectivity issues, optimizing network coverage, and ensuring seamless wireless connectivity.
  • Collaborated with the application support team to maintain the overall IT infrastructure, assisting with server management, software installations, and troubleshooting.
  • Managed user accounts, including user creation, access permissions, and password resets, ensuring efficient user management and adherence to security protocols.
  • Oversaw inventory management, tracking and maintaining IT assets, including hardware, software licenses, and peripherals.
  • Coordinated with vendors for procurement of IT equipment, negotiating pricing, and ensuring timely delivery of required hardware and software.
  • Managed CCTV systems, ensuring proper functioning, monitoring video feeds, and addressing any maintenance or security concerns.
  • Provided remote support to users, troubleshooting technical issues, resolving software and hardware problems, and offering guidance through remote access tools.
  • Supported video conferencing systems, ensuring smooth operation and resolving any technical issues that may arise during virtual meetings.
  • Utilized CRM (Customer Relationship Management) tool Tesla for ticketing and incident management, efficiently tracking and resolving user-reported issues.

IT Helpdesk Executive

Microsense India Pvt Ltd.
10.2015 - 07.2016
  • Conducted network monitoring for both LAN (Local Area Network) and WAN (Wide Area Network) environments, ensuring optimal network performance and identifying and resolving any issues or bottlenecks.
  • Configured switches and access points (AP) to establish reliable and secure network connectivity, ensuring smooth communication between devices.
  • Provided comprehensive Wi-Fi support, troubleshooting connectivity issues, optimizing network coverage, and ensuring seamless wireless connectivity for users.
  • Assisted guests with internet-related issues, resolving connectivity problems, guiding them through network setup, and addressing any concerns promptly and effectively.
  • Interacted with customers, handling their inquiries and providing technical assistance in a professional and customer-centric manner.
  • Managed general IT-related issues reported by guests, troubleshooting and resolving software and hardware problems promptly to ensure a positive user experience.
  • Demonstrated strong customer handling skills, addressing concerns empathetically, and effectively resolving issues to enhance guest satisfaction.
  • Maintained a professional and friendly demeanor during guest interactions, ensuring excellent customer service and representing the company's IT support effectively.
  • Collaborated with cross-functional teams to address and resolve complex technical issues, fostering effective communication and problem-solving.
  • Adapted to various customer needs and preferences, employing excellent communication and interpersonal skills to build rapport and trust.
  • Demonstrated proficiency in understanding and troubleshooting common IT issues faced by guests, providing clear and concise explanations and solutions.

Education

Bachelor of Science - Physics

Nalanda Open University
Patna
06-2024

12th - Science

RSBV Laxmi Nagar
New Delhi
01.2013

10th - Hindi

RSBV Laxmi Nagar
New Delhi
01.2011

Skills

  • Directory and Azure management
  • Workspace solutions (Google)
  • Office 365 and email systems
  • User support and issue resolution
  • Jamf Pro proficiency
  • ManageEngine PMP proficiency
  • SLA oversight and compliance
  • Autopilot and Intune deployment (Windows)
  • Linux systems management
  • Recovery planning for disasters
  • Training users and creating documentation
  • Analytical problem solving
  • Collaboration across functions
  • Virtualization technology expertise
  • Server management (Windows)
  • Technical assistance services
  • Cloud support across platforms (AWS, GCP)
  • Certified in Azure 104
  • OS administration: Mac, Windows, Linux

Certification

  • Computer hardware and networking
  • Fundamentals of HTML
  • Azure Administrator Associate (AZ-104) by Microsoft (valid up to December 2025)
  • Google Workspace administration management and reporting

Affiliations

  • Spotlight of the Month Award at Globallogic

Languages

Hindi
First Language
English
Proficient (C2)
C2

Timeline

IT Infrastructure Engineer

Hitachi Digital
04.2025 - Current

IT Infrastructure Engineer

GlobalLogic India Pvt. Ltd.
05.2019 - 03.2025

IT Helpdesk Executive

Diagno Labs Pvt. Ltd.
07.2018 - 04.2019

System Administrator

Cars24 Services Pvt Ltd
07.2016 - 07.2017

IT Helpdesk Executive

Microsense India Pvt Ltd.
10.2015 - 07.2016

Bachelor of Science - Physics

Nalanda Open University

12th - Science

RSBV Laxmi Nagar

10th - Hindi

RSBV Laxmi Nagar

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Pintoo Yadav