PINTU NATH
Kolkata
Summary
Experienced Bartender with 16 years in hospitality, delivering exceptional service and elevating guest experiences. Proven expertise in professional development and hotel management, honed through roles with Princess Cruises and Hotel Marine Plaza. Adept at seamlessly managing high-volume customer needs and creating a welcoming atmosphere. Committed to continuous learning and adept at adapting to diverse environments. Skilled in the art of mixology and dedicated to upholding the highest standards of quality and presentation. Passionate about exceeding customer expectations and contributing to a dynamic team.
Overview
17
17
years of professional experience
Work History
Bartender
Princess Cruises
2019.07 - Current
- Provided bar staff with training and guidance, resulting in improved customer service standards
- Exceeded customer service expectations by providing friendly and courteous service to all guests
- Adjusted drink recipes to customers' preferences
- Conducted daily cleaning tasks to maintain an orderly, sanitary work environment.
Bar Steward
Princess Cruises
2014.01 - 2019.07
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Maximized efficiency during high-volume shifts by multitasking effectively under pressure.
- Coordinated special events at the establishment, overseeing efficient setup, service, and breakdown processes.
- Increased overall bar revenue through implementation of unique signature cocktails that resonated with patrons'' preferences.
- Ensured compliance with local liquor laws and regulations, maintaining a safe environment for all patrons.
Bar Utility
Princess Cruises
2012.01 - 2014.01
- Maintained a clean and organized bar environment, ensuring compliance with health and safety regulations.
- Developed strong product knowledge through regular tastings and training sessions, enabling confident recommendations for customers seeking guidance on beverage selections.
- Increased bar revenue by upselling premium drinks and recommending food pairings to guests.
Gally Cleaner
Princess Cruises
2009.06 - 2012.01
- Provided bar staff with training and guidance, resulting in improved customer service standards
- Exceeded customer service expectations by providing friendly and courteous service to all guests
- Adjusted drink recipes to customers' preferences
- Conducted daily cleaning tasks to maintain an orderly, sanitary work environment.
Assistant Steward
Hotel Marine Plaza
2007.11 - 2009.01
- The Peerless Inn, Kolkata - Industrial Trainee
- Six months training
- Quality Inn Residency, Hyderabad - Job Training
- Six months training.
Education
Kalyani University
Diploma in Hotel Management -
Dolphin School of Hotel Management
01.2007
Santipur Municipal High School
01.2001
Dignagar High School
01.1999
Skills
- Ability to Work Under Pressure
- Liquor, beer, and wine knowledge
- Ability to Work in a Team
- Leadership Skills
- Interpersonal Communication Skills
- Friendly and Outgoing Attitude
- Excellent Customer Service Skills
- Knowledge of Professional Development
Personal Information
Title: Bartender
Timeline
Bartender
Princess Cruises
2019.07 - Current
Bar Steward
Princess Cruises
2014.01 - 2019.07
Bar Utility
Princess Cruises
2012.01 - 2014.01
Gally Cleaner
Princess Cruises
2009.06 - 2012.01
Assistant Steward
Hotel Marine Plaza
2007.11 - 2009.01
Kalyani University
Diploma in Hotel Management -
Dolphin School of Hotel Management
Santipur Municipal High School
Dignagar High School
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