Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic
PIPASHA KUNDU

PIPASHA KUNDU

Kolkata

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

SELF
02.2024 - 12.2028
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Resolved problems, improved operations and provided exceptional service.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Strengthened communication skills through regular interactions with others.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.

Education

High School Diploma -

SEWLI BALIKA VIDYALAYA
BARRACKPORE
03.2023

Bachelor of Arts -

BARASAT COLLEGE
Barasat, India
04.2026

Skills

  • Task Prioritization
  • Supervision and leadership
  • First Aid/CPR
  • Decision-Making
  • Customer Relations
  • Excellent Communication
  • Fluent in BENGALI

Accomplishments

  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Resolved product issue through consumer testing.
  • Documented and resolved [Issue] which led to [Results].
  • Supervised team of [Number] staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of [Number] in the development of [Project name].

Certification

  • Certified [Job Title], [Company Name] - [Timeframe]

Languages

Bengali
Bilingual or Proficient (C2)
English
Advanced (C1)
Hindi
Upper intermediate (B2)

Timeline

Customer Service Representative

SELF
02.2024 - 12.2028

High School Diploma -

SEWLI BALIKA VIDYALAYA

Bachelor of Arts -

BARASAT COLLEGE

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PIPASHA KUNDU