Pitambar Gogoi
Manager
Kolkata,West Bengal
Summary
JOB OBJECTIVE: Award winning, resourceful and result -driven manager of operation offering years of experience in strategic operational Planning as well as coordinating the implementation of key projects, Procedures and action plan & managing teams within automotive Teller Machine services related industries Demonstrated history in cultivating and maximizing high - value business relationships and strategic partnership with senior management, customer and key decision makers. Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and programmed management skills. Strong track record of forging trusted client relationships. Enthusiastic with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Channel Manager Cash Management /Field management
HITACHI PAYMENTS SERVICES PRIVATE LIMITED
Kolkata, India
07.2021 - 01.2024
- Plan routes & optimize CE availability to resolve FLM calls within 120 minutes 100% honoring of indents & joint visits within 120 minutes
- Ensure route leaves vault in scheduled time
- Monitor routes to ensure timing of route dispatching
- End to end monitoring of route activities and its life cycle
- Create strategy, optimize timing of route dispatching, operational (SOP)
- Work with ground teams for up time of ATM
- Optimize operations without compromising TAT, Quality and Safety & Security features
- Ensure the 100% loading during lifecycle
- Ensure 96+% FLM TAT
- Implement CCM app 100%
- Ensure 100%update and coordination for recon queries
- Ensure 100% process of Take over and Handover, CRA & CCM Model
- Team retention / Establish high potential talent pool
- Implement and monitor OTC process and control
- Manage fleet vendor to ensure cash van is available punctually to start route
- Manage armed guard supplier to ensure gun men availability to start route
- Adjust shift timings to ensure punctuality
- Manage escalations on daily operations, Ensure dual custody always for daily operations.
ATM Cash Operation Branch Head
SIS PROSEGUR Cash services Ltd
Jorhat, India
01.2020 - 04.2020
- Manage branch operations including overall planning, sales & marketing, staffing, manage branch operations including overall planning, sales & marketing, staffing, administration and monitoring the branch monthly /annual operating budget
- Develop business, meet monthly /yearly target (as P&L Branch, monthly gross profit 75 lakes) and achieve branch profitability
- Developed & executed the branch strategy to achieve the desired business goal
- Promoted good working relationships and maintain a healthy competition among MSPs Bank & our entire esteem client
- Successfully implemented policies & procedures and trained branch staff to follow and comply
- Report to regional manager, prepare and submit various operations & sales report
- Implementing & maintaining operational excellence which drives client satisfaction, revenue growth & retention
- Working towards sourcing and generating revenue from ATM replenishment, Cash in transit, Door step Banking
- Managing client acquisition activity and supervising the entire business planning and driving strategic initiatives
- Ensuring that safety and control measures are implemented as per company norms
- Assessing the performance of the employees and conducting performance appraisal on quarterly basis
- Control expense budgets of the branch
- Quarterly Review meet RRM meet or BRM meet, presenting the reports to Regional Head and Vice president.
BRANCH HEAD
WRITER BUSINESS SERVICES
10.2016 - 01.2020
- PRIVATE LIMITED
- CASH REPLENISHMENT AND CASH LOGISTIC, Create and maintain strong working relationships with internal and external customers that interface with cash replenishment
- Prepare and issue performance reports, communicate findings and provide strategic and tactical recommendations and plans for areas of opportunity
- Develop and maintain collaborative relationships with external customer replenishment teams and mentor internal Replenishment Managers to do the same
- Aggressively manage unproductive inventory, identify trends and develop recommendations to correct issues
- Monitor performance of the branch on a regular basis and take decisions in the interest of the branch's performance in consultation with management
- Supported internal and external auditors in audits and ensure that challenges discovered in audits are responded to address on timely basis
- Coordinated with Project team & Sales team for resolving service delivery related challenges and queries
- Looked after all consumable (stationary like RP & JP) of entire NE region & also reported to head office time to time
- Coordinated with Project team & Sales team in conducting feasibility study for new business
- Ensure updated route mapping - such as addition/deletion of RGPs in CBS
- Provide inputs to Regional Manager to develop and present the branch AOP targets and create a detailed plan to meet the set targets for the Branch
- Create detailed plan to deploy the business strategy to increase market share for the Branch
- Assist Regional Manager in developing sales and operations plans on an annual, quarterly and monthly basis at branch level
- Track competition and provide inputs on services and utilize the intelligence while planning AOP
- Manage operations cost related to branch; prepare and share periodic cost MIS for the branch with respective stakeholders
- Review and present the Branch budget for approval by top management
- Track, analyze and report MIS on a regular basis - provide updates during branch reviews
- Ensure thorough investigation and reporting of shortages in the branch
- Drive sales in the branch through Retail & MSP
- Ensure a pipeline of enquires and closely track conversion
- Provide inputs and respond to sales proposals
- Understand the market trends and provide inputs to the management on WSG value proposition and offerings to prospective clients
- Participate in customer review meeting (retail/MSP) on case to case basis with sales team on service delivery satisfaction, SLA fulfillment and unjustified penalties
- Participate in meetings for potential business deal with Business Development team
- Maintain good relationships with the clients in the branch
- Build, sustain and leverage long term relationships with key clients
- Build a strong customer base across Writer portfolio to ensure increase in market share
- Managing customer escalations as per the company's escalation matrix
- Ensure adherence and implementation of standardized operating procedures
- Provide effective solutions to issues in branch operation
- Drive & encourages performance-oriented culture in the branch towards achievement of strategic goals
- Coordinate with HR and ensure on fulfillment of benefit policies for the employees
SENIOR EMS EXECUTIVE
DIEBOLD NIXDROF
Mumbai
09.2012 - 09.2016
- Used to Coordinate with CRA (Cash Replenishment agencies) agencies like DSM, SIS, and CMS WSG Etc
- To ensured maximum uptime of ATM availability
- Call Logged the SLM (Second Level Maintenance) call if FLM could not able to resolved the problem
- Co-ordinate with CRA / Bank for Cash withdrawal for smooth operations
- Prepared Daily and monthly reports shown the number of loadings per ATM and given Comparison Report for the same to CRA agencies
- Handled SBI Bank ATMs for Cash Takeovers, Monitoring, forecasting and Prepared Cash indents
- To forecasted cash in order to avoid ATM Cash out analyzed the dispense patterns of previous month and accordingly setting Limits for ATMs
- Handled Overall escalations related to ATM cash activities, followed up of SLM (Second Level Maintenance) calls
- Took maximum toll-free calls and assuring minimum abandons customer calls
- Interacted with customers and helping them when necessary
- Handled multiple calls at a time
- Escalated long pending issues to LHO (Local Head Office) wise AGM which is pending from customers itself
- Coordinated with Network team for all link related issues
- Coordinated with SBI Switch center for Major switch related issues analyzed the data from EMS and works on the quality improvement of the teams
- Organized process training for OJT batches
- Rectified the inaccuracy of monitoring team's
- Prepared monthly and weekly reports on RCA (Root cause analysis) also tracking the same
- Provided test for all the BOB down ATMs through the EMS software, opt view (remote Resolution).
Education
B.A -
DKD COLLEGE, DIBRUGARH UNIVERSITY
Bachelor's Degree - Arts
Skills
Managementundefined
Additional Information
- Religion : Hindu
Hobbies
Reading news paper & Book .Watching TV & Listening music
Timeline
Channel Manager Cash Management /Field management
HITACHI PAYMENTS SERVICES PRIVATE LIMITED
07.2021 - 01.2024
ATM Cash Operation Branch Head
SIS PROSEGUR Cash services Ltd
01.2020 - 04.2020
BRANCH HEAD
WRITER BUSINESS SERVICES
10.2016 - 01.2020
SENIOR EMS EXECUTIVE
DIEBOLD NIXDROF
09.2012 - 09.2016
B.A -
DKD COLLEGE, DIBRUGARH UNIVERSITY
Bachelor's Degree - Arts
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